Prime time backsplash is one of the Diamonds in home remodeling. Not only reliable but they are…read moretruly professional and knowledgeable about their job. Kevin and Lindsay are a remarkable team. They completely transformed our kitchen in 8 hours, cutting and applying small tiles to change our kitchen from ho hum, to a showcase. No pressure process from bid to completion. They outbid their competitors from the very beginning. Helpful in our process of updating our kitchen was monumental . We thank them and we're fortunate to have found them.

You can't ask anymore of Kevin and Lindsay...they are professional, perfectionists, timely,…read morereliable, concerned with making sure you are pleased and they keep everything super clean, and clean up after. Highly recommend...

Always great customer service!…read more I came in today and was greeted promptly. However I knew exactly what I wanted so ran into grab it, was out in a jiffy!

The absolute worse experience I have ever had trying to return extra merchandise. I paid cash for…read moremy product, under the contractors name. If you return any merchandise worth over $10 they can't give you cash. They have to mail you a check. I was annoyed but accepted their ridiculous policy. After 10 days I called and asked about my check. A temp manager said he would check and call me right back. One week later, I called again asking about the check. An assistant manager informed me that the checks get mailed out to the contractor who's account it was purchased under and not the person who actually paid for it. He told me I would have to call them and ask for my money. Have you ever tried to get money from a contractor? Me either. They aren't in the business of giving money back, they're in the business of getting paid money. For their poor return policy I will never buy here again. I can find the exact same products online at a cheaper price. I went here only because I wanted to support a local business which costed me extra in the end. With politicies like no cash return in place I don't see how they expect to keep people happy. Most work i do on my house is cash.

Hoods is located across the street from Costco with a huge parking lot. They have several entrances…read moreand a vast assortment of flooring, tile, bathroom, fixtures, and accessories and even some home decor. Their prices seem to be very good.

If you want to prolong a kitchen model, this is your place! We thought Hood's was great when we…read morefirst ordered our KraftMaid cabinets. Kaiti seemed knowledgeable and the process was fairly easy. We made our original purchase on 12/27/25 and were told they would be delivered in about 4 weeks. Well, 6.5 weeks later on 2/10/26 they were FINALLY delivered. KraftMaid seemed like a good quality cabinet but their manufacturing needs major help. We had TWO different cabinets that only had shelf holes on one side. One cabinet with a HUGE scratch on the front frame. One cabinet didn't have the drawer face connected and was sent separately without the proper hardware to install (it wasn't just simply screwing it in). One cabinet that had the wrong door swing. One cabinet the shelf holes started at 7" from the bottom and the other side 7.25". Makes great for level shelves. Finally our end panels for our island were ordered too thick so they would stick out. We went back to Hood's with the list of problems and Kaiti was very apologetic and said she would have everything fixed. We had already installed the 2 uppers without the shelf holes because we didn't notice it until we went to put the shelves in. She said since we did that already she wouldn't order new ones and instead give us a discount. We were ok with that. She also said we would get some sort of reimbursement for the other issues as well, she just needed to contact KraftMaid. Moving forward, the upper cabinet with the large scratch was reordered along with the end panels. She said expect them in 3-4 weeks. This was on 2/18/26. We did not receive the order until 3/26 which was a whole fiasco in itself because they wanted to wait until the following week because they didn't have delivery drivers. Luckily, someone outside of cabinets, I think his name was Matt and the only helpful one at Hood's, got my call and personally picked them up from the local warehouse and delivered it to us. He was awesome. Here's the next best part, Kaiti ordered the WRONG end panels AGAIN!! We're going on 3 months now from our original order date. We go speak with the cabinet manager, Randy, and told him everything. He said he had talked to Kaiti about giving us some reimbursement but she never followed through. Her communication skills were terrible. They only thing she kept relaying is that she gets to retire in several months. She should have retired before we purchased our cabinets. Anyway, Randy only offered us a reimbursement of $250 after spending over $14k on our cabinets. We finally got $500 out of him. Should have pushed for more but we were fed up at this point. He went ahead and ordered the correct end panels and said he would have them expedited and we should have them in no more than 2 weeks. Ha! Ha! This was 3/26 and our end panels finally arrived on 4/22. We will NEVER return to Hood's again. It was an absolute shit show. Almost 4 months for all our correct pieces to come in.

We needed to retrofit a backsplash in our kitchen after the contractor completed the major…read morerenovation. It turned out that the contractor had installed a variety of electrical switches and outlets at a variety of levels which all needed to be set straight before the tiling could be done. I was very glad that we had called in a true expert instead of going with the contractor for the work. Jason was terrific to work with and his work has held for over 10 years. Meanwhile, the grout and calking done by a contractor in the bathroom has been redone several times and has never looked as good or held up well. I am now hoping that the Backsplash Company will do my bathroom tile.

I have been waiting for Devon to leave so I could write this. Do not hesitate to use this company…read more They are everything you hope a trades person will be! Jason was prompt in getting us the quote and suggested a tile store to make recommendations. Devon called every morning to let us know when he would be here and cleaned up every night. Devon took as much pride in his work as if it were his own. Thank you both for such a beautiful job!

I had my upstairs floors redone ( included hallway, bathroom, living area and kitchen. From start…read moreto finish it has been my best experience with flooring yet. The quote was spot on and it didn't change. Both workers showed up on time, were professional, good communicators and did not smell like smoke/weed which is pretty rare anymore when dealing with anyone that comes to your home. The work was started and completed on the days mentioned and it looks fantastic! The process of picking the floor was easy and Susan was great to work with. I highly recommend!

The staff at Hometown Floors was great to work with! Our questions were answered immediately and…read morecorrectly, the communication was proactive, and the installation (completed by Skip and Kevin) was flawless. We are very happy with our experience and would recommend them to friends, family, and neighbors!

Jon and his brother installed my mailbox after someone ran over it. It was not an easy job since we…read morewere installing a 6x6 inch post and there was so much concrete in the ground that needed broken out. He was super friendly and his price was incredibly reasonable. They worked very hard and took their time to make sure it was perfectly level...they really did a beautiful job. They were really nice guys and I am already planning on calling him again to do some electrical work and to replace some deck boards.

Thank you Jon & Jay! The end result speaks for itself. The…read moreflooring and ceiling looks better than expected! Quality work from quality people! Always going above and beyond is what sets you apart from the competition.

Where to begin? Their selection is excellent and even better communication. We have used…read moreBoardwalk three times now and every time we are impressed with the service. My husband took the installation classes provided for free by Boardwalk and they really inspired us to try this ourselves. Ordering through our pick up process, they were great. Zero complaints!

If there were a zero star rating, this place would have earned it. If you're going to go work with…read morethese folks, be ready for delays and poor customer service -- especially if you're a woman and you have to deal with the man that works there. He drops patronizing comments around like crumbs from a donut. I imagine he's the sort that if someone tried to address it with him, he'd avail himself of responsibility because women are "over sensitive". I went in on Friday 11th August to inquire as to whether they could find a box of 4" X 3/4" Brazilian Cherry (Jatoba) flooring to finish about 15 square feet, which I am short. They took my name and number and said they'd call if they found some. About 45 minutes later, they called me back to say they'd located some. "Come on back in and we'll get that ordered for ya." Since I was already on the phone, I asked if he could take my credit card details so I wouldn't have to make the trip out there a second time. He seemed irritated and unwilling to do it, but I managed to persuade him to take my details, and remained generous and polite despite his dismissive tone. "Ok -- I think we'll be able to get that on the truck this afternoon for you." The following Wednesday (15th), I still hadn't heard from them. Since he hadn't issued a receipt or confirmation email, I checked my bank account to see if the payment had gone through. It had. Since nobody had called and he'd said the wood would be on the truck Friday, I figured it'd been plenty of time, so I went to the store. It hadn't arrived. The guy once again seemed harassed and irritated by the inquiry, refusing to make eye contact, and remaining slumped over his paperwork and computer screen, which were turned away from me. Turns out they didn't have it in the warehouse and they couldn't get it easily. He'd have to order a box from somewhere in New Jersey -- for which he explained I'd need to pay an additional $60. I wasn't willing to do that. I asked if he'd considered calling to communicate. He immediately wanted to talk about refunds. (!) Since I'm on a tight schedule of building, I suggested instead that if they normally carry 3&1/4" or 5" Jatoba, I could get my sample from the car and we could see which of the two would work best. When I came back in, his demeanor had shifted and he was suddenly friendly. It was clear that the 3&1/4" would work, I was willing to just move forward despite his inability to comprehend that I didn't need classes on how to install flooring in a house I'm building with my own two hands. Turns out they didn't have it in stock. It was going to take too long to order, so he offered a refund, but was unwilling to issue it directly to my credit card because there's a fee attached, and they normally issue checks to defray the cost. (!) Not long after I left, they called back and had located a box they could get to me the following day. It was a bit more expensive, but they offered to eat the cost, so I thanked them and moved forward. I showed up to pick up the wood first thing Friday morning the 18th -- a full week after first starting this and being promised different things that they couldn't deliver on. They loaded it in the car and sent me on my way in less than five minutes. At a stoplight, I looked down at the label on the box, which was poking through the seats. It said 5" Tiger wood. I called and told them that I was DONE, and they'd be issuing me a refund directly to my credit card right away, which they did. I was about 10x more rude to them than I would ever normally be. Ever. Naturally, they said that this "never, ever happens". And I'm really not proud of being so rude to them in this, but come on. They could've communicated or treated me with respect as a customer multiple times. Not only that, but if you've had a difficult interaction with a customer, you'd think it'd be in your best interest to double check the label on the box before it reaches the customer. So yes, it's the warehouse's fault for picking up the wrong box, but it's THEIR fault for not checking the box before following up with me. Additionally, being an empathetic, responsible human being in interpersonal interactions is not a super difficult skill to learn, and it goes a long way. Their mistakes have cost me over a week in wasted time, effort and energy during a tight building process.

We had some issues with the delivery and the instructions after the measuring guy came out…read more The holes were not cut square for the sink, and the cutouts for the cooktop and holes for the faucets were either not in the middle of the bar sink, or too far back towards the backsplash they were going to install. However, when they delivered the island stone, and the kitchen backsplash, they did fix the cooktop cutout and the faucet holes (good thing my faucets have a flared base to cover). Overall, I'm happy with the results. There were just some moments of high stress. The pricing is straightforward and very reasonable!

Five Stars Granite absolutely rocks literally and figuratively. From start to finish the entire…read moreexperience was smoother than a polished slab of granite. The sales team was knowledgeable helpful and never took me for granite. They made the whole process easy stress free and actually enjoyable. I had my countertops completely redone and also added new granite around my fireplace and it is gorgeous. Everything ties together beautifully and has totally transformed my space. Their prices absolutely blow away the big box retailers and their customer service blows away everyone else in the industry. There is simply no comparison. You get incredible quality without the inflated prices and you are treated like a valued customer every step of the way. The measurement team was precise professional and clearly knew exactly what they were doing. Everything was rock solid and I felt confident from the moment they came out that the job was going to be done right. And the install team completely crushed it (not the granite). They were efficient clean and incredibly skilled. The finished product is flawless and looks even better than I imagined. I am so freaking happy with how everything turned out. 5 Stars Granite is the bedrock of great service and quality workmanship. They have definitely set the stone for what a great experience should be and I would recommend them without hesitation.

We used Ofallon flooring to have our flooring installed recently 2026 and we are extremely happy…read morewith the quality and the results of their work. Dylan and Jake did a fantastic job and it was very nice working with them.

Very pleasant experience working with O'Fallon family floors to replace the carpet in a few rooms…read moreof our house. We had someone out to measure and got a quote promptly. Their pricing was great compared to a few different companies. Went to the store to pick out carpet options and scheduled. The installers arrived right on time and worked quickly. They were just fantastic and cleaned up after themselves. Very pleased with their work and will happily seek them out with any future flooring needs.