Prime time backsplash is one of the Diamonds in home remodeling. Not only reliable but they are…read moretruly professional and knowledgeable about their job. Kevin and Lindsay are a remarkable team. They completely transformed our kitchen in 8 hours, cutting and applying small tiles to change our kitchen from ho hum, to a showcase. No pressure process from bid to completion. They outbid their competitors from the very beginning. Helpful in our process of updating our kitchen was monumental . We thank them and we're fortunate to have found them.

You can't ask anymore of Kevin and Lindsay...they are professional, perfectionists, timely,…read morereliable, concerned with making sure you are pleased and they keep everything super clean, and clean up after. Highly recommend...

Hubby found this company on Angie's list. It was a little pricier than another company but he said…read moreGateway had more and better reviews. Mike came by first for estimate and second time for actual cleaning/sanitizing of tile shower and sealing tile/grout. He and his colleague were there for more than 3 hours. They did a fantastic job and Mike seems like a really good, trustworthy person. They also sanitized the bathroom tile as part of the package. They r very professional and we highly recommend them.

Arrived on time very friendly wore masks and did a great job!read more

This company has been outstanding from start to finish! We were looking to put a runner on our…read morestairs and hoping we could get it done prior to Thanksgiving. This was about 2 1/2 weeks ago. The second I looked them up on Angi. Someone called me and the ball was rolling instantly. I communicated with Allison and she kept me up-to-date on everything and let me know when one of the guys was coming out. A fantastic, friendly and easy person to work with. Jeremy was the first one to come, and he was very personable and seemed genuine from the second he came in. He offered us different options, gave us some opinions, but ultimately left it up to us. When we asked about the chances of it being put in before Thanksgiving, he said he felt very good about it, could not promise anything, but would do his very best. The carpet was just installed today and it looks amazing. Chris is the one who came out to make sure everything was measured the way we wanted how much carpet vs floor would show. He did the installation. Promptly here at 10:00 am. He was beyond incredible. Not only did he once more walk us through everything before he started, but he fixed a small issue we have been having with our top step where there is a decent gap between the stair and the wood, We have not been able to fix it. He said he could take a look at it for us and he fixed it. Then on his own without any asking he went and re-glued some of our spindles that were just loose. When you would walk down the stairs, they would make a little rattling sound, but he fixed that for us on his own time. I would recommend them 100%. They were spot on, great communicators, very personable and did a fantastic job.

Professional and efficient service. Carpet replacement in three rooms and steps. Looks good!read more

I live in Las Vegas. My house is 21 years old. The Floor & Decor has seven tiles left of my tile…read morepattern. Phillip, Jonathan, Jeremy, and Sergio took great care of me in getting some tiles shipped to my house.

I was remodeling my home and chose stones from this company and was told that they would be…read moreaccepted back at the end if the boxes were unopened. I bought extra so that if some broke in the process I wouldnt have to return. Once the job was done, i took back the 3 extra unopened boxes only to be told that I would get a gift card instead of a credit. so, nothing is more annoying as having an employee tell you something that is then not policy. They have a 90 day return policy only. The exact same stone is still being sold. Not cool.

As a janitorial & carpet cleaning supplies place I really like the place…read more Granted you need a business to really shop or get training here or a good story. They sell individual & bulk items. Discounts are available for buying in bulk. Some items like finish mop heads... you might need to understand how synthetic fibers create lint free finish mops & not depend on their marketing of "finish mop head". Just a old school experience to save $$$.

From the owner: Visit Jon-Don's 16,000-square-foot facility for an expansive inventory of janitorial supply and…read morerestoration equipment in greater St. Louis, MO. We offer products for concrete surface prep and polishing, water and fire damage restoration, janitorial/building maintenance, professional carpet cleaning, safety, abatement and more. Jon-Don St. Louis features a large classroom for cleaning and resoration training seminars, as well as an equipment repair center capable of servicing the equipment our customers use on a daily basis.

I initially left a positive review for Empire Flooring before any work was done because the…read moresalesman, Tim, was friendly and professional. He asked for a review and I assumed that based on his level of service in sales, that would carry through the entire project. Unfortunately, that assumption was dead wrong. Tim mismeasured our flooring, and the installers did not have enough material to complete the job. They had to leave the project incomplete with our home in disarray while more flooring was ordered. They kept trying to make us wait until the end of the week. We did not want to wait while the house was in disarray. I guess to get us to stop talking, they said that the installers would be back on Wednesday. I took time off so I could be present during the install, only for them to call me 30 minutes before arrival to say they couldn't come until Saturday. The contractor also asked us to sign completion paperwork, but we refused to sign anything until the job was actually finished. While I felt bad knowing they couldn't get paid until paperwork was signed, that's between the contractor and Empire. It's not the customer's responsibility. The contractor should know not to ask people to sign papers for work that isn't finished. The contractor should also ask permission before they get too comfortable in a client's bathroom. None of them asked to sit on our toilets and handle their business. That is very unprofessional of them. We repeatedly tried to reach Tim the salesman to resolve the issue. When he finally returned our call, there was no sense of urgency, despite the inconvenience we were dealing with. What's most frustrating is the lack of accountability. Instead of owning the mistake and trying to make things right, Tim attempted to shift blame. This situation exists solely because of improper measuring and poor follow-up. I now understand why Empire has so many low ratings. I would not recommend them to anyone.

After we decided on this company to put a new floor in our laundry room and kitchen; we realized…read morehow much of a scam this company really is! The young man came to do the floor in our laundry room. He worked by himself and started at 9:30 AM and worked until 8:30 PM. He was a nice young man, but he needed help. It was too much for him. He moved our utility wash basin to do the floor. When he put it back, it wasn't done right because when we turned the faucet on water poured all over the floor. We called empire the next day. They kept saying someone will get back to you. This went on for four days and now the fifth day, we still haven't heard from them. So it seems like we're going to have to pay a plumber to come in and repair what this young man did wrong. Because of this situation, we wanted to cancel the kitchen project. We had put down a deposit for both jobs. This company told us that the $1907 deposit will not be refunded in its entirety. They said that we will be refunded approx $527 of our money. My husband threatened to get a lawyer and and I threaten to write bad reviews on them if they did this. Later on that day, they made an exception. I want everyone to know what kind of company they are dealing with and what they think they are entitled to if you agree to have something done and then change your mind! You also should know that if something goes wrong they will not back you up! And then if you agree to have some work done and put a deposit down you will only get 1/4 of your money back. Beware of this company!!!!

We had LVP flooring installed in the basement. The installers,Dan and Jay, did a wonderful job…read more We discovered that we had a damp basement floor. The installers researched the problem and found a product that resolved the issue. They took great care installing the flooring. I could not be happier with the results.

Very pleasant experience working with O'Fallon family floors to replace the carpet in a few rooms…read moreof our house. We had someone out to measure and got a quote promptly. Their pricing was great compared to a few different companies. Went to the store to pick out carpet options and scheduled. The installers arrived right on time and worked quickly. They were just fantastic and cleaned up after themselves. Very pleased with their work and will happily seek them out with any future flooring needs.

He took out a glass shower door relatively quickly to be disposed of. And after the removal, he…read morefilled any holes left by the mounting pieces of the shower door.

I contacted Derrick with a need for a smoke detector installation in one of our properties that…read moreturned into needing a new porch railing and also a fix of a big hole in our wall. He exceeded my expectations, was quick and efficient. I'll happily hire him again in the future.