Hubby found this company on Angie's list. It was a little pricier than another company but he said…read moreGateway had more and better reviews. Mike came by first for estimate and second time for actual cleaning/sanitizing of tile shower and sealing tile/grout. He and his colleague were there for more than 3 hours. They did a fantastic job and Mike seems like a really good, trustworthy person. They also sanitized the bathroom tile as part of the package. They r very professional and we highly recommend them.

Arrived on time very friendly wore masks and did a great job!read more

This company has been outstanding from start to finish! We were looking to put a runner on our…read morestairs and hoping we could get it done prior to Thanksgiving. This was about 2 1/2 weeks ago. The second I looked them up on Angi. Someone called me and the ball was rolling instantly. I communicated with Allison and she kept me up-to-date on everything and let me know when one of the guys was coming out. A fantastic, friendly and easy person to work with. Jeremy was the first one to come, and he was very personable and seemed genuine from the second he came in. He offered us different options, gave us some opinions, but ultimately left it up to us. When we asked about the chances of it being put in before Thanksgiving, he said he felt very good about it, could not promise anything, but would do his very best. The carpet was just installed today and it looks amazing. Chris is the one who came out to make sure everything was measured the way we wanted how much carpet vs floor would show. He did the installation. Promptly here at 10:00 am. He was beyond incredible. Not only did he once more walk us through everything before he started, but he fixed a small issue we have been having with our top step where there is a decent gap between the stair and the wood, We have not been able to fix it. He said he could take a look at it for us and he fixed it. Then on his own without any asking he went and re-glued some of our spindles that were just loose. When you would walk down the stairs, they would make a little rattling sound, but he fixed that for us on his own time. I would recommend them 100%. They were spot on, great communicators, very personable and did a fantastic job.

Professional and efficient service. Carpet replacement in three rooms and steps. Looks good!read more

This portion of my review is for the customer service, design team and the purchasing process. 5…read morestars. Great experience. I first visited and selected my tiles for a bathroom 4 months ago. My project was delayed so I didn't make the purchase until August 5. Bobbie was terrific. Great ideas, patient, fun to work with. Great selection at many price points. As much as I prefer to 'shop local', I'm this case it just couldn't work out. I recommend Floor & Decor. Also, when just browsing the salespeople are not breathing down your neck. Now the pickup... As for the pickup process, I'm quite dissatisfied at the moment. I am holding off on an individual review for the pickup until I cool down. At the moment it's 0 stars. I am currently in the parking lot. I understand being short-staffed. However, common courtesy is lacking here in a big way. In my opinion this is a combination of passive customer service from the employee and downright rudeness by another customer. I walked into the pickup area and there was no one there to help. I waited a several minutes and then went to the cashier. They said it might be a bit but they would try to find someone. Not a big deal, I can wait. When someone came to help me he looked at my receipt and ID and told me to pull into one of the pickup bays. There was another customer (male) behind me waiting. Note: I was there first. The other customer and someone else with him were already pulled into the pickup bays. Common courtesy might have been to volunteer to move a vehicle and wait their turn. At the very least the employee should have asked them to move one vehicle. He did not even ask. It was not my responsibility or my place to ask them to move. Management implied this happens frequently and most of the time the customers already in the bay will not move. They loaded the other customer first which took an estimated 15-20 min. It was long enough for me to go to the sales floor and speak with the designer I worked with to tell them what was happening and write most of this review. Tiles were loaded in my car. My suggestion is to maybe place cones or something in front of the bays until the customer is instructed to pull in. I know it's a hassle but I'm pretty miffed that this pickup took almost as long as picking out the tile simply because a customer wouldn't wait their turn and the employee didn't even ask them to move!

I live in Las Vegas. My house is 21 years old. The Floor & Decor has seven tiles left of my tile…read morepattern. Phillip, Jonathan, Jeremy, and Sergio took great care of me in getting some tiles shipped to my house.

As a janitorial & carpet cleaning supplies place I really like the place…read more Granted you need a business to really shop or get training here or a good story. They sell individual & bulk items. Discounts are available for buying in bulk. Some items like finish mop heads... you might need to understand how synthetic fibers create lint free finish mops & not depend on their marketing of "finish mop head". Just a old school experience to save $$$.

From the owner: Visit Jon-Don's 16,000-square-foot facility for an expansive inventory of janitorial supply and…read morerestoration equipment in greater St. Louis, MO. We offer products for concrete surface prep and polishing, water and fire damage restoration, janitorial/building maintenance, professional carpet cleaning, safety, abatement and more. Jon-Don St. Louis features a large classroom for cleaning and resoration training seminars, as well as an equipment repair center capable of servicing the equipment our customers use on a daily basis.

It's a wonder this business hasn't shut down already. Poor quality work, lying salesmen, and…read moreadministrators that forge documents. We are going to file police reports on them today. Buyer beware! Update: Every time we leave a bad review, they ask us to email them but they never respond. They only respond on public platforms like the guy that responded under me.

I initially left a positive review for Empire Flooring before any work was done because the…read moresalesman, Tim, was friendly and professional. He asked for a review and I assumed that based on his level of service in sales, that would carry through the entire project. Unfortunately, that assumption was dead wrong. Tim mismeasured our flooring, and the installers did not have enough material to complete the job. They had to leave the project incomplete with our home in disarray while more flooring was ordered. They kept trying to make us wait until the end of the week. We did not want to wait while the house was in disarray. I guess to get us to stop talking, they said that the installers would be back on Wednesday. I took time off so I could be present during the install, only for them to call me 30 minutes before arrival to say they couldn't come until Saturday. The contractor also asked us to sign completion paperwork, but we refused to sign anything until the job was actually finished. While I felt bad knowing they couldn't get paid until paperwork was signed, that's between the contractor and Empire. It's not the customer's responsibility. The contractor should know not to ask people to sign papers for work that isn't finished. The contractor should also ask permission before they get too comfortable in a client's bathroom. None of them asked to sit on our toilets and handle their business. That is very unprofessional of them. We repeatedly tried to reach Tim the salesman to resolve the issue. When he finally returned our call, there was no sense of urgency, despite the inconvenience we were dealing with. What's most frustrating is the lack of accountability. Instead of owning the mistake and trying to make things right, Tim attempted to shift blame. This situation exists solely because of improper measuring and poor follow-up. I now understand why Empire has so many low ratings. I would not recommend them to anyone.

O'Fallon Family Flooring was recommended by someone in the flooring community as a company that is…read moreefficient, professional and detail oriented. I found this to be true from the owner, Brian, to Zac who assisted me in choosing the flooring (the number of choices is overwhelming), to Angie, the office manager, and the flooring crew. They were considerate and pleasant! And the job was completed on time. The crew cleaned up every day and even shoveled snow along my walkway! I was very happy with the cost of the job and recommend them to anyone wanting a quality service for a good price!

Very pleasant experience working with O'Fallon family floors to replace the carpet in a few rooms…read moreof our house. We had someone out to measure and got a quote promptly. Their pricing was great compared to a few different companies. Went to the store to pick out carpet options and scheduled. The installers arrived right on time and worked quickly. They were just fantastic and cleaned up after themselves. Very pleased with their work and will happily seek them out with any future flooring needs.