I have been a member for years and one of my favorite things about ACAC Midlothian has been the…read moregroup water classes, especially when they are in the outdoor pool. Unfortunately the facility's priority is the swim team. From late May through July the outdoor pools are used by the team morning afternoon and evening to accommodate families with different schedules. Even our weekly evening class that uses the deep well has been moved inside so the children who aren't on the swim team can play in the pool. Whenever I have brought this up with management they deny that swim team is their priority and say that we must share the pool. I don't think this is a fair statement since swim team has the pool 8-9 hours a day (not including meets)

I work out here at the Midlothian location 5/days a week 3 of those days twice a day as I do yoga…read morein the am and cardio and weight training in the eves. The staff welcomes you when you enter w/a smile, there are always clean towels and staff cleaning the facilities. Parking on some ams is challenging or when they have swim meets. Overall I am very pleased with the facility and what it offers. Lots of classes to chose from at various times throughout the day, multiple studios, a lot of equipment to use on various levels. There is a lot to offer a member. I also use the sauna...it is a bit too hot to my liking but relaxing none-the-less. They have ample seating areas. I have no complaints now that they have fans near the treadmills.

This was our family gym for over a year and we had a great experience. For a family of 3, it was…read moreover $100/month and that included free child care while you're on the premises, tons of spin classes, barre, and other Les Mills classes. The equipment was nice and there's a locker room too. What drew us in was the proximity to our house and the water park. Our kid loves the water. The outdoor water park is pretty sweet, but sadly this past summer the slides were closed due to Covid. Two reasons for not giving 5 stars: -The place definitely needs maintenance. Any time you look up (mostly at the indoor poor), it looks like it's falling apart, has exposed insulation and is a bit questionable lol. The outdoor pool has a soft foam mat on part of it for kids and that's coming apart too. -The customer service is so so. The front staff is great and always greets us with a friendly face. There were just one or two encounters with membership that left me feeling like.. not great. Particularly when we called to terminate our membership. The original contract we signed was for 12 mo the and that *we* would let them know if we wanted to continue. Well the month before I called and for some reason or another, we had to pay for ANOTHER month because of the timing. The guy admitted it was his fault and he's been really busy, which I empathize with, but I just don't think it's really cool to admit your fault in not calling us, assuming we want to continue though we don't, and having to pay an extra hundo. Overall, the gym has great equipment and amenities for the value and I would definitely recommend this gym! We look forward to the summer and hopefully using the water park and slides :)

The website is false and misleading. Aging facility. There isn't an outdoor pool available…read more Management is very poor. Doubt it will be around much longer.

Beware of Janet! I had two interactions with this person and both were negative. After the second…read moreI immediately asked to cancel my membership. One of the other staff members asked me to wait and to speak with the GM Sasha. Later in the evening I asked to speak to her but she was gone for the day so I asked for another manager, who happened to be Janet! She was eager to have another staff member cancel it for me without even making an attempt to apologize or ask me to reconsider. Before leaving the gym, I asked for Sasha to reach out to me the next day, but when 3:30 pm rolled around I had not heard from her so I called her. She didn't even make an attempt to ask what had happened or why I was so angry that I asked to cancel my membership so quickly. She also knew exactly who I was because she never even asked for my name which means she had gotten the message about reaching out and chose to ignore it. I don't want to bash all the staff as most are very nice and welcoming, but I would have expected more from the club leadership. I would also note that if your considering joining the men's locker room Sauna has not worked for years now and the club leadership doesn't seem to have any plan or intention on fixing it.

I figured since the outside temperatures have been soaring into the 90's, I would give Lauren's…read moreprevious response a check. First, the exercise pool is not adjacent to an exterior wall. Second, if the outside temperature does influence the pool's temperature, then why is it still cold (83 degrees vs 86 degrees)? The shower on the men's side is still closed due to an unsafe and inoperable light fixture. The sauna has been closed for months. And, now the hot tub has an inoperable piece. Maintenance has to be a top priority to keep customers happy. Too many of my swimming buddies are going elsewhere.

This gym has a little of everything for everyone. Great environment, staff extremely knowledgeable…read moreand helpful. They make you feel like family and the community that the gym has is very supportive and motivating. Always a pleasure.

I was a member for over three years and I saw a marked decline in cleanliness and service…read more Especially on the night staff who are always on their phones and talking to friends. When I tried to talk to management about it they were apathetic. I told them I would need to cancel and they didn't care. I left and I am at Crunch fitness right and they are much more customer focused. Don't waste your money at Planet Fitness.

First time at this location. It is by far the cleanest planet fitness I have visited. There are…read moremany machines, and they're spaced out. Sometimes big gyms have a sweat smell, or feel humid despite the fans, but this location didn't have any funky stenches, and I felt cool even after a long workout!

Training at X-Factor has genuinely changed my life. I've never felt more motivated, supported, or…read moreconfident in myself and my body. The programming is smart and effective, and putting in the work to see real progress has made me invested in weight training for life. Brett is an incredible coach. He really knows his stuff, but more importantly, he knows how to bring out the best in people. He pushes you in the right ways, celebrates your wins, and helps you build strength and confidence. He created a genuine community at X-Factor and it feels good to know everybody on a first name bases and celebrate their accomplishments as much as my own. These people make showing up easy, even on tough days. Thank you, Brett and X-Factor, for making me the best version of myself I can be!

From the owner: You don’t just join X-Factor Athletic Performance, you become a part of the X-Factor Family…read more With our semi-private approach you get the best of both worlds. Individualized coaching and programming while being a part of the most vibrant and supportive team around! The training here is great but the community is even better, and we’d love for you to be part of it.

Staff is very friendly and pleasant. Over all the facilities are good and are keep clean. Gym floor…read morecould use a little sweeping/mopping. As it Planet Fitness' reputation they really are inclusive and non-judgemental. Love it. But also meeting their reputation, there are always numerous pieces of equipment that are out of order and unusable. I actually had a machine, literally, fall apart while I was using it. I brought the dismantled pieced to the front counter. Please repair the machines Planet Fitness. You owe it to your paying members. They pay to have access to the whole gym and all the machines, not a portion of the machines.

This location is always clean and well maintained. The front desk staff are super nice and greet…read moreyou with a smile. Much appreciated!