Ok, this one's a mixed bag, folks. I've stayed at this Homewood Suites over a half-dozen times, so…read moreit felt overdue to finally leave a review. To be fair, Jackson, MS wasn't my destination, it's simply a great midpoint for me to rest when I'm road trippin' between Dallas and Atlanta. The Good: The hotel is relatively new and It's conveniently located near the University of Mississippi Medical Center and VA hospital. A few restaurants are within walking distance, which is a plus. It's also pet-friendly, which is fabulous since my fur babies love a good road trip. Also, the staff is really nice (shoutout to Francine!) The not-so-Good: There's an appearance of clean in the rooms, but not really. On my last stay, I was greeted by couch stains, rusty shower, and some leftover "mystery gunk" in the kitchen sink. It's the second time the TV didn't work, and the fourth time my digital key failed. The entire fridge moved around the kitchen whenever I opened it, LOL. Also, the lobby can get quite loud, since it occasionally turns into a hangout spot for large groups. Know before you go that the surrounding area can feel a bit mixed and while I've never felt unsafe, staying aware is a must. Pet owners, take note: The designated dog areas can get very messy since not everyone picks up after their pets and the hotel doesn't seem to maintain these areas well. If want your pup's paws clean, you'll need to find another spot for walks. Bottom line: When the price is right, this a decent option for an overnight stay. Just know there are some "quirks", and plan accordingly. Happy Stays!

Great stay. Rooms were spacious and clean. The location was good for walking, nice restaurants to…read morechoose from nearby. Breakfast was good

The food is always excellent. The decor denotes a relaxed Southern plantation style with elegance…read moreand comfort. Every time husband and I had brunch or dinner, we were well pleased with the food and the service

We decided to book something special for our first time in MS. We stayed in the Cannonball room…read more#11. Pros: 1: Room was huge and located on 1st floor. Bathroom very large also and well appointed. Exceptional lighting. 2. Kitchen access upstairs for ice, free soda, coffee, tea or water, homemade cookies bt elevator or stairs. Honor system for alcohol (we didnt try any). 3. Accommodating pleasant staff. 4. Old historic house and small but pretty grounds you can walk around. The magnolias are ancient and spectacular. Wish we could have seen them in bloom. 5. Can order nicely prepared meals to room or eat in library lounge - breakfast or dinner. Def an old southern feel to the place. Cons: 1. Parking was tight and hard to to manuever but they did have a cart available for rooms that are further away - partially broken. 2. In downtown area, kind of dingy and run down - but somewhat charming w many old craftsman homes around. 3. Could have used some hanging baskets and annuals for more color and charm - would help brighten the mood of the run down area of town - 4. And wish theyd answer the phones. We left messages almost everytime we called (they were good about calling back). This leaves one feeling disconnected from a warm hospitable experience.

It has been almost 10 years since I last stayed at this hotel and it is still GREAT. The hotel is…read moreclean, well maintained, and the staff (Front Desk, Bar, Restaurant, Valet) are still EXCEPTIONAL!!! Interacted with 5 different ladies at the Front Desk and 3 different guys on the Valet Team; each were DELIGHTFUL and enhanced my guest experience. Enjoyed a drink at the bar with fast and friendly service and my to-go meal (Shrimp Alfredo and a Side Caesar) was DELICIOUS!

Lets talk about this Hilton location. HORRIBLE!!!…read more We booked a room 3 weeks ago, drove 6 hours to find out that they didn't have a room for my family. We were told the service staff walked out and they didn't have rooms available. We did book with a third party vendor, which was very accommodating and found us a place to stay. It was not my choice but it did the job. There was no backup plan at the Hilton. Since there was no staff available, the rooms that were occupied had to write their name on a list to get fresh towels, toiletries and etc.... There was a black American young lady with red hair that was remained calm, posed, attentive and professional as the crowd grew with disappointment. She was very helpful. She answered the phone while the others ignored them. Thats how we were able to get moved. Crazy part, it was her second day and she ead still in training. What an experience for her. Hopefully, they retain her and she don't walk out like the rest of the staff. Did I mention that there were a bus load of high school students that they had to find rooms for. So sad. They should have notified guest in advance that this occurred so guest could have made adjustments before arriving to the hotel. The outside and inside were clean and look decent. There is no free parking. Only valet for $24 per night.

I spent 11 nights at this hotel while my husband was in the ICU at a nearby hospital. Jessica and…read moreSolomon were kind, courteous and took care of anything I needed to make my stay perfect. They delivered Ritz Carlton service at a Residence Inn location. The hotel itself was nice - rooms could use a refresh. Breakfast was the usual offerings. But what stood out were Solomom and Jessica. These two individuals were top quality, hospitality rockstars! I hope that they are recognized as such by the property owner and Marriot. Great job Jessica and Solomon! Thank you for all you did for me during my stay.

There's not too many nice places to stay in Jackson but I thought they would have done better with…read morea location so close to the hospital and university. The staff I will say are great and try to help with what they can. The first room I checked into was so hot and filthy, I had to request a room change. Not sure why I was given a handy accessible room with a broken faucet, dirty floors and dirty walls. I know it's been hot lately (78F) but the AC units don't seem to keep up in this building at all. The temps in the rooms barely budge lower and sometimes even creep up! Also power seems to be unreliable as it goes out at least once a day! Building looks a little neglected with lots of hallway lightbulbs not working, and just small issues like paint and cracks on doors. At first glance everything will look fine until you start looking more closely. Breakfast is just your usual complimentary fare of eggs and bacon, bagels, yogurt, juice and coffee. You can make yourself some mini waffles with syrup if that's your preference. I did enjoy the coffee very much. Couldn't access the pool as the room cards don't seem to unlock the gate and staff don't really know why. Wifi is also very spotty at this location as I regularly get disconnected for 30-60 minutes at a time. No water is provided so you'll have to get your own. Showers are nice and large with nice smelling soaps. Unfortunately, no moisturizing lotions but Jackson is fairly humid so you might not need. Beds are large and comfortable with those terrible hotel pillows. It's kind of your no frills residential hotels for a decent price.

We always do our best to visit here throughout the years since getting married in the heart of…read moreCovid right in this courtyard. The beauty remains the same and we love the cute rooms, personable care and intimate staff number, and the hot breakfasts that are included each morning. Such a relaxing and inviting place, full of history.

Old Capital Inn is a gem of a hotel in Jackson, Mississippi. This boutique hotel has a friendly and…read morecharming southern hospitality staff. It has a beautiful garden and fountain/pond with plenty of sun and shade seating, small bar in lobby and fantastic breakfast buffet. My room was clean and updated and had French doors that opened to overlook the garden area. It has secured parking with electronic gates on both sides of hotel parking lot. It is across the street from civil rights museum(?). I had a fantastic stay. I visited the Jackson Art Museum with Gardens; I went to an architectural artifacts warehouse, I had dinner at Mayflower Cafe with seafood gumbo, salad and grouper fillet, outstanding!

What a great hotel that is located in a perfect location for shopping and dining. Courtyard is well…read moremaintained and offers so many relaxing options such as, the patio for sitting or even going swimming at the pool. There's also a really great lobby where you can watch the big screen tv, or enjoy yourself at the bar area. The best thing about Courtyard was the customer service. Both Tonya and Brittney were phenomenal. They are definitely great representatives of this location.

We stayed here over the 4th of July holiday and overall it was a good experience. Check-in was a…read moresmooth process, although I wish they would have asked if we wanted room cleaning services. Most hotels that do not automatically clean your rooms let you know when you check-in. It wasn't until we returned the next day to our rooms that we realized we needed to request those services. The rooms were clean and a good size. Loved that they had a refrigerator and microwave. I exercised both days I was there and was the only person in there, which was nice. I wish they would turn the machines to face the tv though. Almost all gyms have the machines facing the tv so you can watch it while exercising. The outdoor area and pool were nice. Apparently they have a free continental breakfast, but told us that was not available given the holiday, which was disappointing. The prices were decent. I would definitely return.

We recently stayed at this hotel. The staff were friendly and the hotel was clean. The breakfast…read morewas adequate and the bed was comfortable. The hotel needs some TLC as it seems to have been abused through the years. It does not allow pets, which as an allergy sufferer is the reason that we chose Days Inn.

Just a clean room would be great. I would never ever stay here again. The staff was so sweet is the…read moreonly good thing.

No complaints…read more Stayed here for a few days to do some business with JPS. Room was clean, spacious and provided everything I needed. Employees were super friendly and just made you feel at home. Pretty lobby. Spa available in case you want to get your massage on while here. Easy walk to the state buildings if you are into that thing. Would stay again.

I was very pleased with my experience here. This Westin location lived up to my expectations from…read morewhat I expect from this brand. Clean upscale rooms, professional staff, and a great bathroom!

It was dirty but the front desk was friendly. I found spots that were noticeable and easy to clean…read more I had an empty tissue box which isn't a big deal but that's consistent with lack of attention to detail. The breakfast was fine. The waffle maker dispenser was broken so they had premade cups sitting out. I don't really like grabbing open containers because if you travel as much as I do you'll see people coughing and sneezing all over the place. True, other stuff is the same but I just get some false sense of security with covered items. But otherwise not a whole lot of complaints. It was walking distance to a lot of restaurants.

This is the first hotel review I have ever felt compelled to write. Over the years, I have had…read moreseveral less-than-ideal hotel experiences, but none that warranted a public review. Unfortunately, my recent experience with this property and Marriott's customer service process left me with little choice. To be clear, the hotel itself is perfectly acceptable. My family has stayed here multiple times. The property is clean, well-maintained, and conveniently located. My concern is not with the facility itself, but with the complete lack of communication and customer service from hotel management and Marriott's corporate support system. After an issue with our stay, I spent more than a month attempting to contact the hotel manager, Kimberly Jones, to discuss the situation. I called the hotel on three separate occasions and was informed each time that she did not have a voicemail set up. I was advised to contact her by email, which I did on three separate occasions. None of my emails received a response or even an acknowledgment. After weeks of trying to reach someone who could assist, I was informed by Marriott that our request had been denied by the hotel manager--the same manager who never responded to any of my attempts to communicate. Whether the decision itself was right or wrong, the absence of any direct communication or explanation was disappointing and unprofessional. For full transparency, our situation involved circumstances in which we were not entirely without fault. I understand that policies exist for a reason, and I recognize that businesses cannot accommodate every request. However, customer service often requires evaluating situations individually, and exceptions are made every day when circumstances warrant them. I genuinely believe our situation deserved thoughtful consideration and, at the very least, a response. Equally frustrating was my experience with Marriott's corporate customer service. Rather than helping resolve the issue, I was repeatedly redirected to different phone numbers, email addresses, and departments without receiving meaningful assistance or accountability. What troubles me most is not necessarily the final decision, but the process. Customers should not have to spend weeks attempting to reach a manager only to receive no response whatsoever. Respectful communication is a basic expectation, especially when a customer is making a good-faith effort to resolve a concern. As a result of this experience, my confidence in Marriott's commitment to customer service has been significantly diminished. We will certainly not visit this hotel again and don't intend to stay at any Marriott property moving forward. I hope this review encourages both hotel management and Marriott corporate leadership to take a closer look at how customer concerns are handled. It will be interesting to see whether a public review receives the response that repeated private communications did not. Summary of our situation: Our reservation was for Saturday night. Because there was a possibility that the athletic event we were attending would be canceled due to weather, with a final decision not expected until Saturday morning, we canceled our reservation through the app at 11:15 p.m. on Friday, believing we were doing the responsible thing if the event did not take place. Once the event was confirmed, we rebooked the same hotel the next morning--approximately eight hours later--and stayed there as originally planned. Unfortunately, we did not realize the cancellation policy required 48 hours' notice rather than 24 hours. I requested a one-time exception since we ultimately stayed at the hotel and paid for the room that night - not an unreasonbale request. However, Ms. Jones apparenlty denied the request, resulting in us being charged for two nights when we only stayed one. As repeat customers, I expected at least the courtesy of a return communication. The fact that the one person who could address the issue chose not to respond speaks volumes about the level of customer service we received.

I was in town for a month, and I like to try different hotels--or, should I say, go between…read morehotels--so this time, I put this on my list. Plus, I know the area very well. The hotel sits in the middle of what I call a planned community. There are restaurants, grocery stores, and plenty of great shopping. There's a country club within walking distance of the hotel, and with a day pass, you can enjoy the amenities. The hotel itself is lovely inside and out. The lobby is spacious, and the color scheme is made up of maroon couches and green chairs, and the area flows into the breakfast area. The high tables are wooden with black and red leather chairs. The bedrooms are more of a suite. The living room and bedroom areas are divided. It's a full living area with a sectional, TV, desk, small refrigerator, and microwave. The bathroom is the same, and it is spacious to put all your toiletries. I really love that the shower has a step-up. It's really beautiful place.

It was truly an oasis after a 7 hr. drive…read more Very clean, bed slept well for someone with back issues, it was great. I was very pleasantly surprised