I scheduled an appointment with this primary care physician over 60 days ago because I wanted to…read moreestablish care with a new PCP. Before my appointment, I completed all of the required forms through the patient portal. At no point did anyone from the office contact me to explain what I needed to bring or verify that everything was in order. Since most insurance companies no longer issue physical insurance cards, I had already uploaded my insurance information and ID through the portal. When I arrived for my appointment, I was told there was an issue with my insurance and that I couldn't be seen. The staff was not helpful in explaining the problem or offering a solution. I called my insurance company while I was in the office, and they confirmed that, based on my plan, I should have been able to see any provider. Instead of helping resolve the issue, the office created unnecessary obstacles that ultimately prevented me from being seen. I wasted 30 minutes of my day and left without receiving any care. My experience with the front office and customer service was extremely disappointing. Before scheduling an appointment here, I would recommend making sure every insurance detail has been verified in advance, because the office does not appear to do this proactively. Based on my experience, I cannot recommend this practice.

Dr. Zombrano was referred by several nurses. I feel blessed that I listened! Dr. Zombrano is…read moreexcellent

Saw them today due to an allergic prescription reaction .. took me right in and I was in and out in…read more45 min!! Everybody was very nice & professional!! Thank you for all you folks do!!

I am writing to formally report a deeply concerning experience I had with True Compassion Urgent…read moreCare in Palm Beach Gardens. At the time of my visit, I was informed by the receptionist that my total charge would be $283. When I asked about my insurance coverage, she stated that after the first of the year, the first bill must be paid in full by the patient. Based on this representation, I paid the $283. This explanation did not sit well with me. Approximately four weeks later, I contacted Humana directly to verify my responsibility for the visit. I was informed that, under my policy, I was only responsible for a $50 copayment. I explained to Humana what had occurred at True Compassion Urgent Care, and a conference call was arranged with their billing department. During the call, Rafael from Billing stated that Humana had never paid the claim and that he was therefore retaining my payment. However, Humana advised him during that same call that payment had in fact been issued three weeks prior. This situation raises serious concerns, as it appears I was charged the full amount despite the insurance payment having already been processed. Had I not contacted Humana to question the charge, I believe this overpayment would not have been brought to my attention. Additionally, Rafael was extremely rude during the conference call with both Humana and myself and ultimately disconnected the call. The following day, I contacted the city to report what I believe to be improper billing practices. I also called True Compassion Urgent Care and left a message for the medical assistant requesting a return call, but my message was not returned. After I informed the receptionist that I intended to report the matter and that I believed the billing practices were improper, Rafael contacted me shortly thereafter and offered to return my money. Had I not independently pursued clarification with my insurance company, True Compassion Urgent Care would have retained $283, when my actual responsibility was only $50 -- resulting in a $233 overpayment on my part.

Please stay away from this quack. My granddaughter was told she had lupus and was prescribed…read moremedication she left the office crying and almost ready to give up after she called her mother she calmed down. A few hours passed and she received a call from the doctor telling her she had made a mistake it was the wrong chat. According to my granddaughter the doctor laughed and said I am glad you understand. REALLY I rate her one star

Elice Yvette Holden, Nurse Practitioner Had to be the nices Doctor I have ever experienced in the…read moremedical industry. She took all the time I needed and I must have addressed my issues for at least 20 min. and she never once rushed me which to me is very important. I just can not believe the kindness, concern, and help you gave me. I am on 16 different prescribed medications and 6 over the counter supplements and have not been to see her in almost a year because of Medicare and money issues and she went over everyone of them one at a time, I am just so surprised that someone who sees patients all day everyday can still be so nice and treat me like I am her only patient.

I had an appointment with Dr Alexander Bie. He took his time; he listened, asked questions and…read morefound me a more affordable option for my needed medication. Thanks Doctor Mark L

I showed up to my appointment 45 mins early, wasn't seen till 20 mins after my appointment was…read morescheduled to end. I spoke with Dr. Dharia briefly, Very useless conversation. I just needed a referral from her, to get treatment through a special Program for veterans. In the end I got nothing but shop talk and a story about her family being in the military as well and a fat bill for a appointment that she didn't hold on time. And to top things off she tried selling me on services I absolutely didn't need. This physician is a snake oil sales woman. She has no respect for peoples time or medical needs. Just what she can bill u for . My advice, stay away

No return calls. Was just leaving a message for refills on…read morea prescription. Told them only has 2 days left cause the pharmacist was trying to contact them for 5 days. No refills. No call. Find another dr who cares.

Insane wait times. No respect for your time as a patient. Today I'm the 1st patient of the day and…read more20 minutes later still waiting. This isn't an isolated incident. Happens every time. Find another doctor. I'm done with them here.

I saw him roughly 30 years ago. I was the first appointment of the day. I waited in the exam room…read morefor approximately an HOUR! There was never any mention that Dr Canasi was to arrive late... No option to leave and return later. When he finalIy arrived, I politely expressed my frustration (as I was working from before dawn until after) and this was before cell phones and texting... I should have, could have, been working that entire hour. His response was RUDE suggesting (actually saying) that if I went to med school, I could treat people like garbage as well... Of course that was my last visit. I found him online as I am looking for a new primary physician... so I took the opportunity to let you know what kind of "human" he is.

Not sure what all these 1 star reviews are, I've been going to the Canasi institute for a few years…read morenow and I see Jamie the nurse practitioner- she's so lovely, listens, and is super helpful! I've never seen Dr Canasi as a patient but have interacted with him in the hall and he's always been so warm and inviting. The office staff is super sweet and helpful as well as the nurses. They don't keep you waiting forever either!

DO NOT SEE THIS DOCTOR! Dr. Herman sees many elderly…read morepatients and passes them off as "useless." He is cold and callous. My mother bled out in the ER in what he claimed was "some sort of internal bleeding" only to misdiagnose her huge stomach mass which deflated upon her completed bleeding. He personally told me "she must have had gas", and that is why her stomach deflated. It was rock solid when she came in and had an enlarged stomach, only getting larger, when she first saw him. I believe he killed her with his misdiagnosing. There are plenty of internists out there, but this one should be barred from practicing.

Dr. Roque-Lichtig is a caring doctor. She gives great feedback on conditions and advice to improve…read morethem. She is patient, kind, and so knowledgeable. And the office staff is top notch !!! Thank you Dr. Roque ... YOU ARE THE BEST !!! Marion Mione-Dunn and Bill Dunn

From the owner: Primary care and sports medicine services.read more