A year ago, I was car #3 in a 5-car accident. It wasn't my fault but the entire process had me…read morebuying a car a lot quicker than I'd have liked. Fast forward to a few weeks ago and my passenger side door wouldn't open without scraping the front fender and sometimes it wouldn't open at all. I had no idea how or where to even begin to get this fixed. I was recommended this business and showed up to get an estimate. Google said they closes at 5:30 but the door said 5. I was there at 4:50. Expecting to be asked to return at a different date they gladly let me show them the problem and they proceeded to fix it, rather quickly. Above and beyond kindness and customer service is what I received at the end of a long work day and if that is the indicator of some quality folks and a quality business. I hope I don't need them but if I do I know where to go because they have more than earned my trust and any future business I may have.

Some comments are in error by Lowell O. There was never an explanation to me the the roof of my…read morecar needed to be replaced. Never. Therefore, I also did not chose to have it repaired instead of replaced. That makes no sense as the quote was for the repairs however they are to be done. Of course I would want the top to be replaced if necessary. It also was Never explained to me that without replacement it would not look new - conversation absolutely NEVER happened. Yes, minor scratches that Collision Center caused were buffed out. The major deep scratches on my door that CC caused were not buffed out because the shop scratched too deep. It was Collision Center choice to not replace the roof of my car and Collision Center choice to not repair the damage to my door that occurred at their shop.

We went by to see if they could repair a few minor scratches, they couldn't as paint was needed,…read morebut Eric did what he could to buff out some of the damage and gave us some great advice and references to get the job finished, all at no charge since he couldn't complete the job. Great service, we really appreciated the help!

Overall, the staff was nice. I have gone to them before and they do fix dents pretty well. However,…read moremy last experience I got my car back scratched. They did minor work to try to fix it, but I just trusted more the dealership to try to fix it for me. So that was just disappointing and some of the chrome work below the windows came back scratched as well I guess from repair.

Flat Land did everything I expect from a body shop. Dan gave…read moreme a bid and that was what I paid. The work was done in the time frame I was told. The repair was as done as quoted and the result was great. Dan is courteous and a nice guy. I will definitely use them again. (Hopefully not too soon).

I was rear ended in our brand new/ used vehicle and was shocked when the repairs were going to be…read more$8000 for bumper, rear hatch & rear sensor damage .. the other insurance only offered $6,700 so I didn't know what to do but I came to this shop recommended by A friend who had the same issue & Amos Ramos the owner consulted with me the same day I inquired about his ability to fix within our budget!! 1 week later I almost cried picking up our Rogue Nissan Rogue !! She literally looked like nothing happened! Every-time I got nervous and called he answered immediately and soothed any questions keeping us updated ! We are definitely coming back for ANY of our 3 car repairs !! He got a customer for life!!!

customer service was great. they kept me informed. knocked my truck out in way less time than…read morestated and to top it off they detailed the inside and out of the vehicle. that was unexpected but appreciated. will recommend them to anyone

Absolute horrible customer service the people I talked to were very rude and the work done was sub…read morepar.

We originally went to Crash Champions on 289 and they made us pay $200 for an estimate and quoted…read moreus 10k and more without negotiations and they weren't willing to use used parts. We came here and talked to Carrie and they offered a free estimate and cut the cost in half. They were willing to work with our budget and use second hand parts and take any unnecessary cost off. Definitely would trust them again and highly appreciate how they care for the customers over corporate gain.

Just nothing more to say except "AWESOME". We were visiting…read moreour son and granddaughter in Lubbock from Fort Stockton. Had a broken interior door handle, took it in, they replaced it while we waited. Fast, courteous and reasonable. I wish we had these guys in Fort Stockton!!!

Literally incredible service. I have NEVER felt like I was in better hands with a car service…read morebefore especially as a woman who doesn't know a whole lot about cars. Highly recommend this business to all tech students and lubbock locals. you'll definitely be in great hands. They even cleaned off my headlights for me to make sure I was driving safe.

My car was better off all busted up from hitting a deer.. since they put it back together its…read moreliterally falling apart. Plus it took him 2 months to fix my car when he originally told me 3 wks at the most.Dont trust him with your vehicle

I had my impala worked on a few years ago. I ended up bringing another new car since he had done an…read moreamazing job before. Lauro put a whole new front clip and suspension on a 2020 eco sport. He did a phenomenal job on all of the work. His paint is matched to the factory job, and clear coat was perfect. I highly recommend giving his small shop a try.

From the owner: Best Body Shop in Lubbock txread more