Update:The GM reached out to me the same day I posted this review and was very apologetic and owned…read moreup to their mistakes. It should not have come to this point but he was very professional and his actions and effort are both great examples of what customer service should look like. Beware of the Service and Part departments I had them order me a part for my bike (tail light), made a service appointment and showed up. I waited for 2.5 hours in the lobby for 3 different employees to tell me 3 different things. They finally settled on the reasoning which was the part didn't fit and claimed they were going to reach out to the manufacturer/ third party seller to reorder. They put my bike back together and I go to leave and realize my tail light isn't even hooked up and working. They take it back and reconnect it. I call them back 5ish days later and the story is they can't get ahold of the seller. I asked for the seller's information so I could reach out and they said they were going to try one more time that day. Shockingly they got ahold of them that day!!!! It turns out the wrong part was put in the right box (of course not their fault). They sent it back and reorder the correct part again. I get a call saying the part was in on Thursday and I didn't need to make an appointment to have it put on. I just needed to show up Friday or Saturday and it would take an hour. I knew better so I reached out to the service department on Friday afternoon asking if I could swing by before they closed to have it put on. Of course, they knew nothing about this and they were slammed but said if I could make it up there in 30 minutes they would take care of me. I rush home, get my bike, drive up there and get a ticket started. I'm waiting in the showroom when someone from parts comes and tells me that in fact, the part is not in. They all kept telling me it was suppose to ship out of the Texas warehouse and didn't but what is still a mystery is what part did they call and tell me was IN, regardless of where it shipped from??? At this point I'm frustrated, they have completely wasted my time and don't want to take responsibility. I go back to the service counter and tell them not to call me until the part is in their hands and is 100% the correct one. Another 5 days go by so I call up there to see if the part is in and it has been in 2 days. Were they ever going to call? I asked over the phone to confirm they have held the part and it is correct. I set up another appointment to take it in and head up there on a Saturday. I get a ticket started and leave my bike to have it installed. Forty-five minutes go by and I get a call from them.... It's the wrong part again. Now I have my wife drive me back up there and I head straight to the parts counter to get the "its not our fault story" again. I ask to see the light because I wanted to see what box it was in and here is the best part of the story........... the parts manager comes out from the back and says they sent the light back yesterday because they KNEW IT WAS WRONG. THERE WAS NOT EVEN A LIGHT THERE, WHAT WHERE THEY DOING FOR 45 MINUTES?! But don't worry they gave me a free hat with their logo on it, like I would ever advertise for them? I get Moto911's (the seller) info because at this point I want to see why they keep sending the wrong part. But remember they are so very hard to get ahold of! On Monday I call the direct line for Moto911 and after 2 rings I get answered. The rep there is so friendly and explains that the boxes where all marked wrong and they are having to contact the manufacturer but wouldn't have the part in for another 4-5 weeks. I call up to Powersports and get refunded. I do my own research and order a tail light offline, get it in 2 days and unwillingly had to have them install it, as I haven't found another shop in Lubbock yet. While they are in one building and one business the departments do not work together even if they have both been involved since day one with your case.

Mike King is the most honest sales guy around... and the service dept . Is definitely the worst…read morearound .

Quality work, redeeming cosmetically challenged vehicles with limited collision damage. Exceptional…read moreclarity explaining damages fixed, as well as residual shortfalls. No surprises, strong commitment to making things right if rarely needed.

I recently came here in response to a used car ad he had posted on Craigslist. Chris was…read moreknowledgable, helpful, and honest. He showed me several cars within my price range: he talked them up, told me everything great about them and how good of a deal they are, but he also told me exactly what's wrong with them and what I should look out for. Used car dealers are notorious for being dishonest and persuasive, but Chris is an exception to this rule. Chris' helpfulness ensured that I knew exactly what I was getting into, and gave me the confidence to pick the right car for me. He made sure I drove away from his lot with a fantastic used car that I was happy to have purchased from him and his wonderful wife.

I have gotten a truck and two cars from here. Yes , I could…read moreonly afford older high milage vehicles but with the gold maintenance program they helped me stay mobile. Jaime is great. This place has been a true blessing for a person with bad credit. Plus you can trade in , flip into a new vehicle, no questions asked.

do not purchase anthing, whether it be a car, truck or motorcycle, from damron motorcycle or damron…read moreauto in lubbock, tx!!!! they will screw you every which way but loose and not blink an eye!!!!! this is the worlds worst "buy here pay here" and "rent to own" vehicle dealership i've ever had the displeasure of dealing with and have no definate plans of ever dealing with them in any way in the future. be forewarned and if you decide to deal with this company, after they screw you, don't say you haven't been warned!!!!!!!

Great People! They always have done quality and timely work. I would highly recommend them to work…read moreon your motorcycle. They are the best

From the owner: We specialize in American V-Twin and Harley Davidson motorcycles.read more

Dishonest, unethical, business practices. Took a lot longer to get the repaired done than what they…read morepromised upfront. They also promised to keep my four wheeler inside. It was not it was outside hit by hail caused extensive damage to the ATV and they refused to take care of the repairs. I would not recommend them for any repairs.

Got my scooter fixed fast on the same day. Great customer service and prices. Great peopleread more

Rude. Tried to sell me a used sprocket and a very haggard regulator/rectifier as new parts. When I…read moreasked about him saying they're "new" he took the parts back and told me to take my business elsewhere. I can be contacted for complete details at makenzie71@gmail.com.

This guy Todd Stinson doesn't t have a clue what he s selling. Bought my son a 150cc go-kart and it…read moreburned up 2 times. Ole Todd didn't t put oil in the sponge air filter, not once but 3 times, allowing dirt to get into the engine, not once but 2 times (caught it the 3rd time). He yelled and threatened me in his shop, video going on YouTube. Even have an entire email chain with him trying to tell me I m a liar and that the air filter system was a dry system not oil. Oh Todd, the owner's manual says different and 2 burned up engines do too. DO NOT DO BUSINESS WITH THIS PLACE OR PERSON!! Filing a case with the BBB and Consumer Protection Svc. Complete nightmare! Purchased in July 2012 at location by 50th and Frankford outside the Loop