They always have the parts I need for repairs to my appliances, no matter how obscure!read more

Great store!! Extremely good prices. Very nice owner. Bought washing machine hose for alot less…read morethan Lowes or Home Depot.

Great company! I've used them twice in about ten years. They've been prompt and professional both…read moretimes. This morning I had no water and assumed a pump problem. I called at 8 and by 10 they arrived and traced a problem to a blown pressure tank switch. I'd highly recommend them.

What a joke this place is. We have used these guys before and they were alright, but this time…read morearound we received such terrible customer service. I called the day before and they told me they would for sure be able to fit me in today. When I called in the morning they said that they'd be there in the afternoon. I called again and they said between 1-5pm. I was annoyed, but I get it things happen. After 5pm I'm still patiently waiting and someone finally shows up, with the worst attitude possible around 5:30ish. He doesn't tell me anything about what the issues were, doesn't tell me the cost prior to completing the repair- nothing. He was just throwing a tantrum the whole time( maybe he was supposed to be off, idk) This is where I felt the MOST disrespected. When I asked what the issue was and what all parts needed to be replaced all he said was, " I dug it up, found the leak and fixed it." Cool- like can you be more specific since i told you where the leak was? Then his crappy attitude came back out so I just left it alone. I asked for the receipt and for him to write down the issue on the receipt - legit writes down the same thing.. and this is where it gets good- CHARGES ME 5 dollars for the receipt?! What the heck?! I felt like I was being scammed for the service so of course I wanted the receipt so I paid for the receipt. Wild, I know. But anywho- don't use the Waterloo location. Crappy service, disrespectful, and will scam you.

I bought what they claimed was a demo machine a few years ago. It was "brand new" despite being…read moreused for demonstration at a quilting show. It was a rainy Monday evening about 30 minutes before they closed, and as one woman was showing me the machine, another woman was closing the store and giving me dirty looks as she was covering up the machines. In hindsight I should have gotten up and left, but she had me convinced that this machine was great, and when I went to pay for it and use the discount that applied, they applied it after taxes. Now nowhere in history have I ever seen a discount applied after taxes, but the rude fat woman who gave me dirty looks insisted this is how it worked and they had a legal right to do that. It was really too late to cancel the sale after I noticed it. When I went to the class to learn how to use the machine, I noticed lint in the bobbin casing letting me know in fact it had never been cleaned or reconditioned for sale and was not "like new." The class turned out to be nothing more then a sales pitch for accessories, also overpriced. These machines are overrated, overpriced, and basically they don't really like male clients, at least the fat rude woman didn't at this dealer. They don't follow common retail standards. I moved away for a while, came back and was informed that the warranty was void because I didn't have it cleaned in the years that I had left when it was in storage. There is a slipped stitch on the zigzag function occasionally, even in the beginning, and I wanted it fixed. They wouldn't let me come into their store without a face muzzle in 2021, which is discrimination and illegal. I told them to screw off and that I would never purchase anything from them ever again. I didn't see the fat rude woman, I think her name was Uddie. Maybe she died, good riddance. Wish I had never walked into that place. If you're going to buy a Bernina, go to another dealer, especially if you're a man. They don't like men in their space. So much for "equality."

I love this shop. I do not own a Bernina machine, and while I love the machine I own, I hate the…read morelocal dealer for my machine, so I come in to Bernina from time to time to restock on stabilizers and thread and see what patterns they have available. Despite the fact that I am not spending a TON of money on a fancy new machine I am treated as well when I spend $50 as I believe I would be spending $50,000 with them. Everyone is friendly, professional and answers any silly questions I have. If you want fantastic customer service this is the best sewing machine dealer in the OKC area to get that.

Went in to purchase some good hardwood. They have a big selection at reasonable prices. They gave…read moreme many good ideas for the woods to use for my little project and was very helpful. Will go back for future projects if needed.

excellent product but if you aren't purchasing a large amount of wood or if you have questions,…read morethey make it clear you're in the way and they don't have time for you.

Probably one of the best places in town to buy appliances (right there with Metro). Pacific Sales…read moreis located inside Best Buy, but they seem to be different companies (to an extent). Unlike the normal Best Buy locations in town, they also carry higher end appliances such as Thermador and Kitchenaid, and those fancy brands that you pay more for, but you cook the same meal in The service is very good and the store manager is very efficient and will try to get your business w/o shady sales techniques. Like most places they will price match to any other store. From big appliances to small ones, this has been my go to place since I first found them.

They carry no cookware whatsoever. Shouldn't be advertised as such. They have appliances only.read more

We got a different fridge than we told them we wanted at the store. Realized it a bit too late to…read moredo anything about it, but every time home depot shows the original fridge we picked out in a commercial, it leaves a little cut. Make sure you're on your paperwork and TRIPLE CHECK EVERYTHING. Samsung fridges are so similar and we were dealing with so much during move-in. We didn't catch it until almost 6 months later. To add I've learned that Samsung fridges are not the greatest. MAKE SURE YOU CAN REMOVE GLASS FROM SHELVING, etc. TO CLEAN! Samsung seriously dropped the ball on that. Our freezer space is pretty minimal with the double freezers that are the same size, nothing tall can go in them. I would skip the Samsung and probably go LG if I had to do it again and take pictures of whatever you do decide so you can compare at delivery!

Our fridge went out. Spur of the moment. We went to appliances 4 less and bought a super nice…read morefridge for WAY less than "big box store". A month later--new fridge glitched out. NO QUESTIONS ASKED...and we had not registered for "extended warranty" exactly in time....they came out, checked unit and REPLACED--zero hassle and SUPER AWESOME CUSTOMER SERVICE! Would 1Million%recommend! They are awesome and we GREATLY appreciate..in these times...that they were so honest and HELPFUL! Benjamin Boswell

Always wonderful service! Great products and knowledgeable! Our go to for drainage solution…read moreproducts!

Very helpful and friendly staff, they know exactly what you need even if you don't!! Highly…read morerecommend this business!

I was really impressed with the service I was given. They were very respectful, efficient, and most…read moreimportantly helped me find all the parts I was looking for. Great place with great service

I went into oreillys on nw blvd. today and tried to exchange an air filter that wouldn't fit my…read morecar. The guy at the counter was not knowledgeable at all. They tried charging me $5 to return it because I used a gift certificate to purchase it. I complained about it and he said to call headquarters. But he didn't have the number. Don't waste your time. Go to any other parts store. Anyone has got to be better. I know I am.