First Edmond did not have microwave, sent to warehouse on AnnArbor. In the middle of truck park,…read morehard to get to. No one in warehouse. Finally went to office to get someone. Kid finally brought microwave. Pulled truck up and he was gone loaded my own box and fought my way out of the area. Worst customer service I have ever seen. Go to Home Depot and forget local. Not worth the disrespectful.

My experience with Hahn's Appliances was extremely disappointing…read more After informing Hahn's that the Safeware extended warranty I purchased for my Frigidaire induction range had never been properly registered--and that Safeware had no record of my warranty despite me having the original receipt--I expected understanding and a sincere effort to correct the mistake. Instead, I was met by Alan, the manager, with an aggressive and dismissive attitude. Rather than acknowledging Hahn's error, both Alan and the salesman, Jerry, repeatedly emphasized that Hahn's was "losing money" by helping me and that they "didn't have to do this." Hearing that as a paying customer was unacceptable. Hahn's had already received my money for both the appliance and the warranty, yet I was made to feel as though they were doing me a favor by honoring what I had already purchased. Ultimately, Hahn's took back the defective Frigidaire induction range, and I paid the difference to purchase a Bosch induction range. At no point did anyone apologize or acknowledge that this situation resulted from their mistake. What made this even more frustrating was being told that this warranty problem had affected many other customers and was supposedly caused by a "computer error." I spent over 12 years writing software, and blaming the computer instead of accepting responsibility for a business process failure says a great deal about a company's culture. Software doesn't excuse a lack of accountability. Alan's confrontational approach and complete lack of concern about how I was treated reflected poorly on Hahn's management. Customer service starts with taking responsibility when mistakes happen, not making the customer feel guilty for expecting the company to honor its commitments. The only bright spot in this experience was the women at the customer service/payment desk. They were professional, competent, kind, and genuinely helpful. They deserve recognition for treating customers with respect. Unfortunately, this isn't my first negative experience with Hahn's sales staff. I previously assumed it was an isolated incident, but after this experience, I no longer believe that. The sales team appears to lack the training and professionalism needed to properly serve customers. I will never do business with Hahn's Appliances again, and I cannot recommend them based on the way I was treated.

No hard sales pitch, found what we were looking for at a reasonable price. No issues with rebates…read moreand delivery was scheduled for next day and was actually delivered the next morning. was hesitant to shop here due to all the negative reviews, but everything went smoothly with absolutely no snags.

Don't expect this company to honor any rebates they may "claim" you can get. My partner and I…read morerecently purchased a freezer from them and we were told we would get a $50 rebate because I'm a veteran. After numerous attempts online, which were denied for no explanation I tried to resolve the issue via email. All I received was the runaround. If this is the way they treat a disabled veteran, imagine how they're going to treat an average citizen. Buyer beware! They need to honor their advertised programs or discontinue them. Thanks for nothing Metro, I hope it was worth it. The only reason they get one star is because it won't let me post a zero.

We bought an Asko washing machine that ended up being the wrong color, the Manager happily accepted…read moreit back and exchanged it for the correct color. He also went above and beyond finding us the same washer with almost the same features in a less expensive model! Troy is awesome, go see him for your appliance needs.

[[[EDIT 6/17/14: I…read morewas finally able to get ahold of Troy at this location and he has been a great help. He set up a replacement fridge at their store to make sure that it was working and cooling before it was delivered to me, that way I wouldn't be stuck in the same situation. He also saw that I had lost a lot of food due to not having a working fridge and offered to send me a check to replace my food. I really did not expect a reimbursement and that means a lot to me that he would do that. I'm excited to have a working fridge again! ]]] I have been very disappointed with the customer service and quality of items purchased at this location. I have also talked to friends and family who were disappointed with their service. I had a new fridge delivered on Friday that still has not begun cooling 3 days later. I called Saturday after it had been running 24 hours and was told to turn the freezer down all the way (the installer had it on the medium coolness while the fridge was on the coldest setting) and wait 24 hours then call back. They should have just sent someone out here to check it out that day since they knew they were closed on Sundays and that it had already been over 24 hours with no cooling at all. I called back today (after all the food I had put in a 3-day cooler had been ruined) and they said they'd pass it on to the installer who would get back to be within 1-2 hours (which I doubt since he was supposed to show up 1-5 PM on Friday and didn't show up until close to 6 PM). I get the feeling like this issue will still not be solved today. It seems like their customer service plan is to ignore their customer's problems and hope that they go away. I will be telling everyone I know that they should not do any business with this company.

I bought a new G.E. double door refrigerator freezer from them here in Oklahoma City during their…read moreclose out sale. Had them deliver it, which cost an additional $110. The delivery was in acceptable time, however the refrigerator does not work. They called me and told my funds would be returned and they would come get the fridge Saturday. So I had to edit this review and change it from what I wrote because I did not expect them to nothing but put me off until I gave up on getting my funds returned. I have to say they did the right thing, and shame on me for assuming they would do nothing about it.

Ok, let me start this right.. MUCH LOVE TO PAUL at AMERICAN FREIGHT furniture store. I just moved…read moreto OKC from California and needed to furnish my apartment. When I tell you Paul is a kind and extremely helpful dude, I mean every word. He made sure we got all that we needed and beyond a fair price! Now I have a new sofa with a double chase, 3 pc bedroom set, and a King size Sealy posturpedic plush mattress.. Paul has really blessed this holiday season for me and I just hope he sees this review so he knows that his kindness and acumen is appreciated. He's made a satisfied customer here and any furniture or appliance purchase I'll consider I'm going there first! I need to stop by there and drop off some dinner and cake to that guy. Super cool dude Paul is. No doubt about it.

The sales team is great, but unfortunately, the installation process is an absolute nightmare. I…read morehave been a repeat customer of this store. In November 2025 I purchased a dishwasher from here. Within a day of the installation the dishwasher fell back into cabinets because it was never actually installed just placed in the hole. They did send guys out to fix it but never inspected the rest of the installation. Here I am just a little over the 90 day installation window and the dishwasher is still not mounted correctly and the drawers are falling forward every time I open the dishwasher. I understand the installation warranty is over but use some common sense and have an ounce of care for the customer and take responsibility for the poor service that was provided in the first place. Unfortunately I won't be returning any longer.

This woman is sorry she sold me a a dirty stove that was supposed to be cleaned up she wanted more…read morefor it and mad and left it dirty for me too clean when I paid 250 for a stove that isn't worth it. I took it because I thought it was going to be cleaned up for that price she's sorry. God will handle people like her.

They always have the parts I need for repairs to my appliances, no matter how obscure!read more

Great store!! Extremely good prices. Very nice owner. Bought washing machine hose for alot less…read morethan Lowes or Home Depot.

Probably one of the best places in town to buy appliances (right there with Metro). Pacific Sales…read moreis located inside Best Buy, but they seem to be different companies (to an extent). Unlike the normal Best Buy locations in town, they also carry higher end appliances such as Thermador and Kitchenaid, and those fancy brands that you pay more for, but you cook the same meal in The service is very good and the store manager is very efficient and will try to get your business w/o shady sales techniques. Like most places they will price match to any other store. From big appliances to small ones, this has been my go to place since I first found them.

I love Pacific kitchen and home! They have the largest selection that I've seen so far and they…read morehave premium in store which is also really cool. I went with Pacific kitchen and home because they beat the prices to lowes but the extended warranty covered EVERYTHING which was a blessing because I did get a power surge that fried a couple different things and Best Buy took care of it without hesitation. The stuff I did get from somewhere else didn't cover those circumstances and left me with a $100 bill for someone to even come out and look at it. I will never buy appliance from anywhere else and when I buy my new laptop I'll go back to Best Buy, too!

In the market for a new range exhaust hood and noticed they opened this just down the road. Ran…read moredown to see what they have. It's right on the corner with a small lot in front but there is parking behind as well as a lot a little to the east. Very nice young man just getting started. There was a very nice selection of kitchen and laundry appliances on display. They did not have any range hoods or other appliance extras tht I could see. He gave me a few suggestions. They also do appliance repair which is nice to know and as they are about a mile from me. Check them out. Always like to shop local and help out those around us. 4 stars because they didn't have what I needed.

I purchased a refrigerator that was advertised as inspected, clean, and in good working order. It…read morenever cooled below 58°F, making it unsafe for food storage. When I contacted the seller, he refused to assist or communicate further. Documentation has been filed with the BBB and Oklahoma Attorney General's office.