The service was terrible. I paid the full price for the massage. She left the room 4 separate…read moretimes during it. The vibe was extremely off as nothing was consistent. And then on top of that... I paid for an hour long massage but I was cut short. Only about 40 minutes abs that's being generous because they were "busy." So I get cut on my time with no refund because they are busy? But she base sure she held her hand out for a tip. Extremely unprofessional. Worst massage. She was also so soft. Barely any pressure. But then again leaving so many times during the massage it would be hard to be consistent.

First timer,Excellent service and treatment! Place is nice and clean .The therapists are…read moreexperienced. The owner George very humble, courteous and polite guy!! Will certainly return! L@@king forward for next treatment.

I'm extremely disappointed with the lack of customer service and professionalism at this Massage…read moreEnvy location. I booked a first-time 90-minute massage for my elderly mother, and we were all looking forward to a relaxing experience. Unfortunately, it turned out to be anything but. We arrived on time for our appointment, but the masseuse was not ready. The front desk staff member, Kiana, said they needed to go over some questions. I explained that my mother does not speak English, but I was ready to assist with translation when the masseuse arrived. During the wait, I asked to use the restroom, and upon returning, we filled out the questionnaire. When we finally met the masseuse, I had to repeat everything again, which wasted about 10 minutes. Once in the room, I asked the masseuse when I should return to pick up my mother, and she responded, "50 minutes from now," even though my mother hadn't even undressed yet. I immediately returned to the front desk to clarify this, and Kiana told me--quite rudely--that we would still be charged for the full 90 minutes because we were "supposed to arrive 10 minutes early." Not only was that never communicated to us, but even under that reasoning, we were still owed at least 80 minutes of service. When I asked to speak to a manager, I was told none were available. Upon returning to pick up my mother, Kiana reiterated that management would charge us for the full session and that nothing could be done. This business clearly does not value its clients and is more concerned with enforcing unfair policies than providing quality care. Charging for a 90-minute massage and delivering barely 50 minutes is unacceptable. They have lost our business for good, and I strongly recommend others stay away from this location.

Massage was horrible , felt like they were just rubbing lotion on…read more And then when I got out and addressed this issue with the front desk they really didn't seem to care stating she was kind of new ..and then asked how much tip I want to leave and asked if I wanted to rebook Absolutely NOT I said I laid on that table during the massage thinking when will this be over ...so not relaxing at all for $105 plus my tip I've never had problems at massage envy in Alaska or Colorado But I WILL NOT be returning to this location EVER

I'm new to the area and despite my best effort, I was late for my first appointment! I was…read moremortified, but Soyoung was so gracious and I really appreciated that. I had my hair cut and love it - Soyoung is a great communicator and took the time to listen to what I was looking for. I think I've found my favorite place! I have a mani/pedi next week and am looking forward to that as well!

Hair and beard cut. Everything has been excellent.for seven years. Never have to waitread more

Best haircut I've had in the longest time! Laura understands curly hair, knows the best techniques…read morein cutting, and has a great aesthetic sense of what looks good according to individual features. I don't usually like hair products that are suggested, but in this case what she used was like a miracle on my hair. Instant good hair day!

Best haircut I've had in years! Ryan was wonderful. Highly recommend to anyone looking for a good…read morehaircut.

Jackie is a beautician that values and practices in healthy hair care. Quality products and…read moreservices. No hidden fees and performs services only healthy for your hair, not like other salons out to get money. Tiffany is an nail technician that provides mani and pedis on site, along with other nail services.

They have moved to a new location. I use Brianna for my skin treatment.. she's the best.. she will…read moremake sure you get the best results by being a little aggressive with technique.. better than all other spas in town. I saw the reviews and I feel the owner should not post business junk on social .. It's the cost of doing business. Sometimes you gotta eat up the cost.. some people are not meant to be entrepreneurs.

I don't mind paying for things, but I do have a problem being charged extra for no reason other…read morethan greed. I get Botox and filler, sometimes both at the same time. I don't want to spend too much all at once, not because we can't afford it, but because it's just who I am. I have a complex with spending too much at once, even if we can afford it. Recently, I visited Brows & Beauty for lip filler and cheek filler, and used Cherry to check out as I've done at other local aesthetics offices before. This time, however, I was charged an additional 10% ($124) merchant fee on top of my balance just for using Cherry. Samantha told me, "if you use Cherry, it will be an additional 10% merchant fee." I questioned it. They claimed it was based on credit, but with an 826 credit score, I know that's not accurate. After paying and leaving, I reached out to Cherry and found out that charging a merchant fee violates their contract (see screenshots of my chat with the Cherry representative as well as the Cherry contract). I also learned their merchant fee is much lower than the 8-10%+ Brows & Beauty has been charging clients since 2022. This feels like dishonesty and taking advantage of clients who trust them. Upon learning this, I filed a complaint with Cherry against Brows & Beauty, and feel compelled to now let others know what they are doing, as I feel it is morally wrong. Imagine being so greedy that you impose an extra 8-10% fee on clients who need to use Cherry, simply because they can't afford the $500+ for Botox upfront and just want to feel good about themselves. Some people are already struggling financially, and Cherry offers an alternative - only to have them charged extra on top of that! Charging extra fees when it's against contract is a choice, and not a good one! I decided to share this on my personal Facebook page, so others could be aware that if they visit Brows & Beauty and choose to check out using Cherry, they are not allowed to be charged the Cherry merchant fee. Brows & Beauty saw my post, and decided to make a dancing reel about it, mocking my post. I am glad they found humor in stealing money from their clients for nearly 3 years, because that's ultimately what they were doing by imposing a charge they were not supposed to add on, per their contract. Do better Brows & Beauty, or remove beauty from your name, because what you are doing is ugly!

That was the best and longest massage I've ever gotten with a pedicure! If I lived here I would…read moredefinitely go back. On top of the great massage my nails look great too! Definitely recommend!

Always an amazing experience and result. Every time I come into town I make sure I get manicure…read moreand pedicure. Friendly staff, clean environment and fair prices. I won't go anywhere else in Columbus.