Mike has been here a long time, as businesses go. Mike likes bikes, but he's no salesman. He's not…read moreeven particularly nice to his customers. Even the repeat customers. I don't understand it, but he did repair my bike once. He did a good job with that. I just can't come back here any longer because his attitude is almost cartoonishly poor. I literally take my bike to Waldorf because he's so rude. Maybe he likes less customers? I dunno. Unfortunately, two thumbs down.

Really good customer service, both gentlemen helped me with getting a helmet for my son. The one…read moreguy helped with fitting my son the correct helmet size. My son loves the helmet. Thank you for all your help.

I needed a bike to help me get around the DC and Alexandria area while I was visiting from out of…read moretown. I thought I knew exactly what I needed, but I was wrong. The staff helped me realize that a hybrid bike was the better choice for what I was looking for. It was perfect--and even less expensive than what I originally planned to rent! I'll definitely be back the next time I'm in town.

Rented bikes for 2 days. Everything was perfect. Loved having the flexibility of riding all day and…read morenot worrying about returning a city bike rental was awesome. We had 2 locks and were able to lock the bikes at the various places we visited. Loved having the shop close at 7, so we had a full day of riding. We rode 25+ miles each day. I would highly recommend big wheel bikes.

Ryan provided exceptional customer service. Very friendly and informative…read more He customized your bike selection to your requirements and size. Their prices are very competitive. They offer new and used bikes.

I have an older Schwinn women's bike that is used occasionally and noticed the wheels were dry…read morerotted, and more importantly, the rear wheel did not have a quick release, so I decided to take the bike to this shop for the first time to change both tires, tubes, and rear wheel axle (8 speed). For context, I recently completed the Eagleman so I have the experience of getting flats and knowledge of how to change a bike tire. I just wanted the pros to look it over. Dropped it off and they noticed part of the seat was detached. Ryan called with the estimate, he offered to replace the seat with a good condition used seat. Estimate seemed reasonable overall so went ahead without seeing the seat. Picked it up within the 2 week estimate, seat was blue, matched the blue bike nicely. Looked up the parts they used on Amazon. Highly rated and charged me basically what I would have paid. Labor was very reasonable. Very pleased with what I asked for and received.

I'm fortunate to have this bike shop near me…read more From my bike (which is kept in my frequently unused dining room) we heard this loud hissing sound this morning after air was put in her yesterday. Yep, tire flat. So I jump online to figure out what time this bike shop opens, 11AM. I call in case they do a seasonal shutdown and they confirm they are open for business. We are promptly served, about 5 folks working upfront. We are in/out within 30 minutes with a new tire tube installed plus some advice on future service I will need after I request an inspection for other defects. So I suspect I'll take my bike back at the end of this riding season or early Spring 2025. Their inventory is awesome. There was a customized none-motorized bike upfront waiting for pickup that cost $8K. Mine blowing! They have lots of e-bike too. They have lots of bikes, period. They have a small 2 seat waiting area with coffee service. I bought my bike from them, many moons ago and she's still in pretty good shape(except from being dirty I was told with a smile). The recommended future service stuff is low cost routine maintenance type stuff IMO.

Coolest bike shop in SOMD. I recently had a minor repair done on my bike. The repair required a…read morepart to be ordered which took longer than originally expected. I was contacted after the original due date to inform me of the additional length of time. Once the repair was completed, I needed an adjustment to meet my original specs. This adjustment was performed while I waited, which I was happy about. Lastly, the final cost was about 20% higher than the estimate. No explanation offered. Overall, the shop is cool, nice inventory, nice location, plenty of accessories, cool staff and a competent repair shop. Hours of operation are from 12-5 from M-Sat which doesn't fit a normal customer's work schedule at all. I had to either take off work or plan a Saturday around this repair. But having said that, I'm sure management has a good reason for these hours of operation.

I was there Saturday for a new helmet. Service was great and the staff was very helpful! On a side…read morenote, I saw several kids (~8-11 years old) go in for some help with their bikes. It did my heart GREAT to see the staff address the kids' needs and "tighten up" THEIR bicycles, so they could go continue to play. VERY home-town feel. LOVE IT. I will be going back for any and all needs.

Annapolis Velo is a great bike shop. The service department is fast, reasonably priced and always…read moredoes it right. Chris and his team are very friendly. I ride 60-75 miles a week and always service my bike at this shop. Highly recommend.

This is the best bike store in the DMV. Lots of bike repairpeople tell you what you need instead if…read moreasking you what you want. I'm coming back with all of my bike needs!

Great service, great people, great shop! Thanks for being so nice and efficient and for taking care…read moreof my bike.

Fantastic. Great selection of new and used bikes. We tested several and were given opportunities…read moreto ride each one. Very helpful, happy and patient staff. There was a steady stream of customers in and out, families, road bikers, browsing, buying, getting bikes serviced. When they were busy, we waited. ItI was a pleasant experience. A well run shop!. We bought a used kid's bike at a reasonable cost. Thinking of returning to purchase a new cruiser that's calling out to me.. I now regret leaving without it. FIVE stars!

This shop comes through every time. Another "first world problem", my wife's bike had a chain rub…read moreand shifting problem (made worse by me). Old guy detour (includes some get off my lawn); YouTube is just fine, and we as a society can benefit from some of the material therein. However, there is sometimes a place for "experts", people who do a thing, who have trained, and prepared, and have the tools to achieve a correct outcome. There is nothing wrong with getting some tips for a minor problem, and (if you are a bit handy) taking the DIY route on something. However there are some things that we should leave to those who have trained, worked hard to acheive the skills to do a thing; governance, surgery, complex plumbing, electric, tree felling, bicycle derailleurs! I have the luxury of being able to leave work in the middle of a day on Friday. I called, they were available, we drove over, they took the bike right in. Had some pleasant conversation, they fixed it in 15 minutes ($20), and educated us [they always do]. We have been here 3 times now, and 3 times an absolutely 100% positive experience. This is a quality business, with capable caring folks. Good products/service/expertise isn't "cheap" it shouldn't be. This place cares about the work they do, they care about cyclists and they are an excellent resource. This is our new "go to".