I strongly advise potential customers to proceed with extreme caution when dealing with Wise Pool &…read moreSpa. In June 2022, I signed a contract for a residential swimming pool project and paid a deposit. The agreement was contingent upon securing financing. Despite repeated efforts over more than three years, I was unable to obtain financing and formally canceled the contract on December 15, 2025. No construction work was ever performed. In addition, I personally paid for all permits, permit extensions, and design expenses related to the project. Despite providing documentation showing financing denial and making multiple good-faith requests, the company has refused to refund my full deposit. They have offered only a partial refund, even though the project never moved forward and no services were delivered corresponding to the funds being retained. I was transparent throughout the entire process regarding my financing status, yet that transparency has not been reciprocated since cancellation. Retaining a large deposit under these circumstances is deeply disappointing and, in my opinion, unfair to the consumer. As of March 2026, this matter remains unresolved, and I am pursuing formal complaints and legal options to recover my funds. Consumers should carefully review contract terms and fully understand refund policies before committing to any agreement with this company. Monique

We haven't even purchased our pool yet but on Customer Service alone they get a 5 star! We were…read morewelcomed with a huge smile and great personality!! My son wandered outside and the lady helping us stopped talking to let us know, that's an added plus someone who cares about kids and not al about $$! We were very impressed with her knowledge and recommendations on the difference in pools. Again not trying to sell us the most expensive one but the best one for us! Can't wait to get the ball rolling

I had a long time pool company that I really enjoyed that closed. After I went through a few…read morecompanies and the service was less than favorable. I decided to hire Norco for weekly maintenance and man am I impressed. I never realized my pool wasn't the best it could be. My pool looks amazing all of the time. This company really knows what they are doing. Customer service is top notch! If you want to eliminate the hassles that come with maintaining your pool and want it to be perfect call these folks. You will be glad you did.

I researched getting a pool for several months before deciding to go with Norco and I can honestly…read moresay I'm extremely pleased with how smooth our pool install was from beginning to end. Kenny met with me initially and told me he is personally at the site from start to finish and he absolutely has been. He has always been quick to answer any questions I had and even helped me get a rebate on the pool pump we purchased. I'm very happy with my pool and the service Norco/Kenny and his crew have provided.

Love them there! I worked at a nearby pool for 5 yrs and they were always so helpful if I needed…read moreany advice. A few times I took in a water sample and they tested it on the spot. They always had any type of chemical I needed. Parts also.,They have a good amount of supplies in their "store area". Their located a few miles from the Navel Base on Great Mills Rd just past McDonald's. ITS EASY to miss so start looking when you see McDonald's . You need to park to the left of the building in the gravel area. DONT try to park in front of the store! A pain to pull out from sometimes!,

I needed my liner replaced after 15 years in a 16x32 above ground Kayak pool. The job was…read moreaccomplished correctly and efficiently with only two full days of labor required. The quote recommended that I acquire the liner and unique fittings Kayak which saved me significant money. Additional items for hoses, filter, frogger to be provided by leisure world along with labor and water were included in total quote. I was impressed by lead person Travis who knows pools and their construction. He showed great expertise in replacing this liner. I am a very happy customer and will enjoy the pool on Mothers day. Thank you Leisure World.

Not helpful. Was advised to "just watch you tube" when I asked how this works. And it was put back…read moretogether improperly as you can see by photos. And to top it off, it's not working. $275 in the crapper.

Once again we can't praise this store enough customer service is outstanding and the price of the…read morepellets you can't beat it, We Love This Place! My wife and I come here at least 3 times in the winter for the best pellets! They last longer and burn slow

I've used Top Line Pool for the last 18 years, also "inherited" from the previous owner. Over the…read moreyears, they've handled openings, closings, repairs, and painting my pool. The owner Charlie used to live in my neighborhood and everyone with pools uses his company. Charlie, Vickie, and the other staff are super friendly, highly educated in everything pool and spa related, and professional. I couldn't imagine going anywhere else. I look forward to summer just so I can see them every week when I get my water tested.

Top Line is my favorite pool store. Vicki and the other employees always provide me with excellent…read moreservice. They are friendly, knowledgeable, and always willing to help with any pool issue I have.

River Pools Roanoke - Extremely Unresponsive…read more We've been trying to reach River Pools Roanoke for over a month now about an inground pool installation and still have not heard back from anyone. We called multiple times during their business hours, left several voicemails, and sent text messages as requested, but no one has returned a single call or message. If this is how they treat potential customers at the very beginning of the process, it really makes you question how they would handle a major project or any problems after installation. This franchise comes across as completely irresponsible when it comes to basic communication and follow-through. We've decided to look elsewhere for a pool company that actually answers the phone and respects our time.

No consideration for surrounding neighborhood. Trucks have leaked oil all over the street. Parking…read morein neighbors yards. Spraying chemicals that kill grass and animals. Plenty of other companies that actually take pride in their work. Avoid!

Had them back 3 times for the same problem. Keep looking...should be someone better out there.read more

From the owner: We are a locally owned and operated pool company in Southern Maryland. A To Z Pool Services owner…read morehas many years of experience in our field. We also pride ourselves on continuing our education to provide an ever-evolving positive experience with our company and work. Give us a call to see if we can help you!

Scott was a huge help with our pool. We called him and explained our problem. He was able to…read morediagnose our problem over the phone from my description. He was at our house a few hours later and helped us get our issue worked out. Scott went out of his way to work with us that same day. Very helpful and they did a great job! Thanks, Scott.

I had a Saltwater system installed 2 years ago..best thing I did since owning pool. Nice honest…read moreservice and owner is the service tech !!