I went into Trek to see if they could put air in my tires, check why one bikes wheel was catching on the frame, and if the other bike had a brake issue. The gentleman who helped me was very kind. We didn't even buy our bikes here and he was willing to help. He even came outside to make sure I had put the bike rack on my SUV correctly (I didn't). He reassembled it for me and put the bikes on the rack for me. Before I left he let me know that the bike with the catching wheel wasn't manufactured properly and was dangerous to ride. I told him I'd be back after our Jamaica trip to get an e-bike. We went out for a ride that day and my bike was scary as hell to ride. So I decided I'll be recycling it earlier rather than later. I was discussing with my mom and she surprised me by buying me an e-bike online. While it didn't come from Trek as I planned, I'm looking forward to bringing it in for them to assemble. I'm sure the price is reasonable but more importantly they actually care for your safety while you're riding and that says a lot about the character of the employees. I forgot his name but I'll update soon after having my e-bike assembled because he deserves the credit as a wonderful human being and employee!
Edit: His name is Eric! Go see him! read more