Not just trailer rental, the owner is a real pro and picked up my vintage bike quickly and…read moreprofessionally, delivering it to a mechanic the same day. Would definitely rely on him for all future bike hauling needs. Knows what he is doing. Also not crazy money for local service area in Austin.

Owners are very organized and have great customer service!! The trailer was in great condition and…read moreperfectly suited for our needs.

We had rental unit with Thermal Trek for our beef. Thermal…read moreTrek advised us to leave the unit on their Liberty Hill lot because they have 3 phase power. They assured us they would monitor the temperature and make sure it stayed at 10 F. Every month our invoice stated "maintain temperature at 10F". We went to fill an order and temperature was 92F and $16,000.00 worth of beef was ruined. We tried to recover our losses but owner was belligerent and ultimately the fine print in contract states they are not responsible. You CAN NOT TRUST this company to do what they say they will.

From the owner: At Thermal Trek, Inc., we carry a variety of refrigerated trailer sizes to fit all of your storage…read moreneeds. We understand that truck rentals can be bulky and expensive. For this reason, we offer trailers that are small enough to be pulled behind any van, truck or full-size SUV, yet large enough to protect all your perishables. Our trailers are applicable for a variety of stored and transported merchandise: baked goods, beer & wine, ice, dairy products, electronic equipment, medical supplies, flowers/plants, fresh or frozen goods, "hot shot" delivery items, and seafood. Call us today!

As a recovering engineer who thought I knew what to rent, I got the wrong heavy duty drill and bits…read morefor a job, when I returned and explained how it was not working, they replaced the rental with a different tool that worked perfectly.

Website shows STIHL SR200 for price of $479.99 and I called and they said they confirmed 2 in…read morestock. I also asked for the price and they confirmed $479.99 and they also provided the price of the model up for SR200. I drove 30 min to purchase it and they asked if i would like them to test out the unit to ensure everting worked? I said yes and this is one of the reasons I like punching from them is they register for warranty, test and i support local business. Unit fired up, during checked he said total was $600ish? I immediately said the price was $479.99 and their website shows that price and that was the price given when i called. He asked if was still on sale and I said I have no idea but that why a called to confirm inventory and price. He asked who I spoke to and I did not get a name but he would find out who i spoke to. He found the person I spoke to and he said they can't honor the price he gave me for 479.99 because there was a miscommunication? I asked what the miscommunication was when he said what the price was 479.99? He stated they can't sell it at that price and walked away. What piss poor customer service not to honor the price they have on webpage and after confirming that was the correct price. This is bait and switch and I can understand not always updating your website but that's why I called and asked for the price and inventory. Very disappointing after driving 30 min to support local Austin business and then 30 min to return home.

DO NOT RENT FROM HERE! We dropped our truck off on Saturday and received our deposit back, TUE they…read morecall and say we left "leaves and trash" and will be charged $200 if we don't come clean it. We're thinking $200 just for that?! But okay so my bf drove 30min to find the truck with the whole bed full of trash, they got an attitude and said it's nobody but ours because we were the last one to rent it and would not budge. 5min later the employee comes back out apologizing because the stupid manager took the truck and didn't tell anyone and left the truck a complete mess. The manager never came out to apologize and they didnt think they should reimburse us for wasting our time and inconveniencing us having to drive back. So if they never would've called to give us an opportunity to clean it, they would've charged me $200 to clean THE MANAGER'S trash. Honestly, who would return a truck like this?!

My experience started with a brief phone call to check cost and Saturday hours. I was told $32.50…read morefor 24 hours, 7:30 am start time. He advised that they are frequently out of trailers by 11 am. I was grateful for the tip. We arrived just before 7:30 but waited approx 10 minutes for someone to open the business. The trailer was well used but in good condition. Definitely adequate for hauling a load to the dump as we were doing.

Our community (12 homes) had a need for brush removal from our property after clearing our…read moreneighborhood as part of Firewise. The experience and support from Garrett and Kevin was tremendous. Not only was the pricing outstanding, their team was efficient, thorough, and dedicated. A few of us hired them for some additional hauling the following week and the experience was exactly the same. Job well done!

What an awesome experience! We were in desperate need of a dumpster to clean out our garage. He…read morewas quick to respond and we got the trailer the same day. Best pricing we found for dumpster/trailer rental. Very friendly and great customer service. We will definitely be using him again. We would highly recommend!

I've always been one to give positive feedback to everyplace I've gone if they are worthy of it!…read moreThe trailers are built well,& the prices are fair! A friend and I rented a trailer recently for some mutual work needing done! his card did not go through, so I stepped up and put my name on it,#1, so my friend wouldn't get in trouble! the card had expired! and also so the rental place wouldn't have down lost rental time! I managed my time fairly, but still had the trailer longer than agreed! it was fully loaded,& I was trying to do the right thing, emptying it first ,& then return it! When I stopped in,( late ) to pay Rick, I have never, ever been spoken to by anyone in 56 years, the way that man spoke to me! calling me names, degrading me verbally,& all because I was late on returning his trailer! There is always a way to speak to anyone, regardless if they are in the wrong , or not! that's with respect!! he was trying to get me to swing at him, or just super angry at the world! I hope that no one ever has to get spoken too like I did! I forgive that man, but he has potential to get very ugly!! And put a person in tears!

Original review date: 05/02/2020…read more Sent my wife down there with my Touareg TDI (Diesel equipped SUV) with a factory tow rating of 7700 lbs to pick up a trailer so that we can move 2 queen beds and a dresser and the associated framing of the beds. Total weight should be under 4000 lbs with the trailer. This particular tow package from VW allows for weight distribution if necessary. It's in the manual and on the factory tow hitch sticker. The gentlemen told my wife that he "doesn't have anything" to rent since the Touareg has a "short wheelbase". The wife leaves and calls me. I tell her to turn around and go back. I tell that same gentleman (via phone call) that this vehicle is rated to tow a maximum of 7700 lbs from the factory and that it is a diesel equipped vehicle which enables the higher tow capability. He tells me that he "HAS NOTHING for that wheelbase." I ask him "So, you don't have any 6 footers, 8 footers, 10, footers as it sounds like you don't have 14 or 16 footers in stock?" He replies (via phone): "No, I have nothing at all. Have a good day". He hands the phone back to my wife and she get back into the Touareg. I ask her to snap a photo or two of everything he has on the lot at the time she leaves. She does. Attached to this review are the trailers that he "Doesn't have in stock" or "The wheelbase is too short"... I have in the past (going back to 2007), have showed up with trucks shorter than my Touareg, longer than my Touareg and the same size as my Touareg. No issues renting back then.....I guess this guy knows more than VW, the dealership, and me....but I suspect if I show up with the F450, I might get either a "that's too big of a truck for the trailer" or "Sure I will rent to you". This is not my first time at this business nor do I appreciate being lied to by this business. Guess this guy doesn't want to rent to anyone who doesn't have a dedicated HD truck or a truck that "looks like it will tow his trailers". Guess this will be the last time that I take any vehicle over to him to rent one of his trailers. For reference, VW (the manufacturer) does state that these vehicles can easily tow 12 foot trailers but do NOT recommend trailers beyond 24 feet so long as the tongue weight, total weight and load is all under the limit and properly distributed. To the owner, do not bother trying to talk you way out of this ....I know from speaking with your spouse on the phone prior to sending my wife over that you had some things going on, hence the limited hours. Understand and respect the situation. I don't respect the lies or deception.

I needed a car trailer to rent at the last minute and U-haul had no car trailer for rent! I reached…read moreout to Diamond D rental last Saturday night and they indicated when can I go pick it up on a Sunday afternoon! Great price and service!!

From the owner: Locally owned and operated. Car hauler and dump trailer rentals. Give us a call today!read more

I knew what my goal was and that it would take something much larger and stronger than myself to…read moreget there. Kimberly at Mathis brought me in to discuss everything with the staff and together we found the right tools for the job. They were even willing to work with me when I decided I needed to swap something out because I planned incorrectly. This is a great place in which I will be returning soon for future projects on my property. I strongly recommend them if you need questions answered about what to use and how. The information and suggestions they provided saved me a lot of time bumbling through information found online.

Rented a large compressor. Conor was extremely helpful and provided the best customer service I…read morehave ever had in a long time. Nowadays, no one wants to assist you, and Connor was courteous and friendly, Unusual nowadays. Please patronize this small business. Let's help each other out.

*Please note this review is based on the guest experience I received. I haven't actually put…read moreanything into storage at this facility* I called SecureSpace to inquire about a storage unit. I spoke with Jimmy D. on the phone and was extremely impressed by his intentionality and how thorough and informative he was. He made sure I had a clear idea of what size unit I would need based on a few questions he asked. I scheduled a tour of the facility. Jimmy D. made sure I understood the pros and cons of indoor and outdoor units, etc. Based on those initial interactions, I feel confident that SecureSpace is a great option for me!

Came to check on some unit sizes and pricing. Jimmy D the property manager is so amazing on…read moreexplaining everything you us. I'm coming to rent here in August. Very clean facility and the manager Angela is so sweet!! Her follow up call and the 1st day access was great she made sure that I had all the info and my gate code to work she also showed me how to use the lock.