Quality of my care was outstanding, it was the only place I could really go to that had the type of…read moresurgeon that I needed. But, when it came time to pay these people are horrible tyrants. I have insurance but a very high deductible. I tried to set-up a monthly payment plan, but it was way too high and they would not budge. I was making monthly payments, but they don't care - they still sent my account to collections. What a joke- not willing to work with people at all on a reasonable plan. I also called on this at least 5 times. Never again and don't recommend going here unless you absolutely have to

If you don't get prior knowledge that you're covered by insurance, DO NOT seek care here. They gave…read moreme an estimate that my services would cost $350, and a few weeks later my bill came to $5916. It turns out it was a good faith estimate, and it was my job to do their job for them on whether I would in fact be covered. They gave me absolutely no guidance as to this fact, so I went to Minnesota from California and paid the price upon my return. I was recommended to travel out of state to see Yoon-He Cha, a doctor who specialized in my rare neurological condition, Mal de débarquement syndrome. She was perfectly nice and gave some advice, but none of the services rendered remotely justified the outrageous cost. I have had far more helpful interventions and care from other practitioners, so don't waste your money unless your insurance covers it. Even then, the Steady Coach and Mount Sinai have done much more good for me, so probably not worth the flight unless you're extremely desperate.

In the past week, I have had to take both my children to this emergency room. The doctors at both…read moresides were incredible. The registration process was fairly seamless, and the doctors were kind and focused on my children's experience. When we took my youngest child, it was a little bumpy, or than when we took my oldest last night. However, in both instances, the doctors were beyond excellent. The nurses were kind and responsive as well, but the bedside manner of the doctors was what stood out this trip. One concern I do want to notice is that there seems to be a glitch in their medication ordering system, which did not permit the nurse to get the medication needed within a timely manner. Apparently, this has been going on for days and the health staff have brought this forward for internal review multiple times. I hope this gets fixed as it does. Sit back there a patient's healing process when medical providers have to wait for medication.

I was seen at Riverside for the prenatal care and birth of my baby who spent considerable time in…read morethe neonate intensive care unit. I was seen by Molly S. She was an CNP- NURSE PRACTITIONER but she kept giving an impression that she was a doctor. a doctorate of nurse practitioner is not a DOCTOR, it's a level of education for nurse practitioner. She was arrogant and dismissive of concerns I had and was RUDE AS HELL. Never again will i be seen by her. The other nurses I encountered were great, Molly was awful.

Dr. Hicks is a ROCKSTAR with my kid. We travel 20 miles to work with her. The staff is always…read moreprofessional and friendly.

Last week I had called them to see if they would do a sliding fee scale for a tooth that was…read morebothering. They said over the phone "yes we do sliding feed scale" and then sent to me the paperwork that I had to fill out via fax. When I got there they accepted my filled out paperwork, my SSI award letter, made me answer a few more questions, and then finally got me back into a dental chair. When the actual dentist looked inside my mouth. He told me that I would be better off getting implants. The idea of getting implants was fine with me but that did not stop the fact that I was still in pain and needed to have that tooth removed. When I questioned that, they told me that they did not have the means to do so and referred me to the dentist school What a lie. When I questioned why they would not pull the tooth they told me that it would not be in my best interest. I knew what they really meant which was that it would not be in THEIR best interest since I do not have insurance. When I asked again about them accepting a sliding fee, they told me that every office is different in how they do that. Yes I understand that every office is different on how they do a sliding fee scale for payment but at the end of the day it is the same - they take a certain percentage off and the customer pays the difference. Instead, I was shuffled into an office where they told me that I needed to have insurance and the person sitting at the desk was suppose to help me but did not do so. Instead, he just kept staring at the paperwork that I had turned in. How anyone could give this place more than 3 stars is well beyond my scope of thought.

Kios to sign in was not working, and that should have been my first clue to just go elsewhere…read more People that are being paid as staff had dirty lab coats and a messy overall first impression combined with being unfriendly and short this should have been my second reason to just turn and find another clinic. I had a simple visit and wanted a flu shot, my wait was not long and they did put me in a room and attend to my visit right away that was nice. There was not a receptionist and luckily the neighborhood this clinic in is friendly and the people already waiting were able to direct each new person as to the "process" to get signed in and be seen. My insurance pays for these type of visits but do they know what is happening at these places or is anyone concerned?

Great place to go. I went into the Walk-In Clinic because I have been feeling miserable for a few…read moredays. My throat hurt, my nose was running, and I was so tired! The wait was about 5 minutes, the nurse practitioner was very caring and friendly. She diagnosed my problem and prescribed me some antibiotics and now I am 100% better. Overall, experience was great.

Horrible company. They lie about results time, after a week of delays they literally emailed me…read morethis morning that I'd have it done today and they didn't produce. Do they know they are messing with a person's life?

I did not have a great experience there for my wellness exam - which is covered 100% by my health…read moreinsurance. While there, I did talk about some back pain, which lead to a discussion about putting an MRI referral on the med record for later in case I wanted to get one for later. I wanted to wait because most of it would not be covered through insurance and I expressed I didn't want to spend a lot for healthcare. I was also sent for what I thought was a routine blood test. Several days later, I get a bill for nearly $100 just for a complex blood test that was 100% NOT covered by my insurance. It tested for a specific vitamin deficiency, but had the medical professional asked and told me that this was the blood test that was being run, I would have easily let them know that the particular test was not necessary. On top of that, the MRI referral was not even added to my medical record. I also had to contact them to update my insurance information (even though they should have already had it) because my initial claim for the other services was denied because they did not send it to the right company. So, in the end I came out with an unnecessary bill, unnecessary tests, and none of the things I originally sought from the appointment. On the plus, it's easy to get a quick appointment (for medical, apparently dental can be a bit of a wait). And, the cost of services if you don'y have health insurance can be much cheaper than other medical centers in the area - especially since they seem to have a sliding scale option for those with low income.

I have my teeth clean here every few months and had been going here since I was a kid. Never had a…read morebad experience. They have two very kind dental hygienist. Wish I rememberred their names. One is an Asian lady and the other is a white lady with glasses.