Very happy with our service tech, Riley. He checked everything and fixed our dishwasher that day…read more We had another tech from another co who charged more and didn't even try to solve the problem. WE will use this company again.

Had AYS service tech come out for washer which was leaking. He had to find out prices to repair…read more Mgr called suggested because of repair cost be better to replace unit. Thanks to Michael who did further his mission of building relationships.

I contacted Brandon after a few people on Reddit recommended him, and I saw that all of his reviews…read moreon Google and Yelp were 5 stars. He didn't disappoint! He was able to give us good advice on what to do with our crappy dishwasher (we are thinking of getting rid of it and not replacing it), he fixed the issue we've been having with our stove for 4 years, and he fixed a problem with the fridge that another appliance repair service said couldn't be fixed. In addition, he moved the washer and dryer about 6 inches over for us! Well worth the money, and he was also super friendly and knowledgeable.

I LOVE FIVE STAR APPLIANCE! Brandon and Lauren are the most "on top of it" vendors we use at our…read moreapartments. Brandon is extremely knowledgeable, he is polite, he is efficient, and I know if Brandon is involved, the job will get done correctly. Love this duo!! You cannot go wrong!!

Very responsive. My refrigerator stopped working, and Shawn was there to evaluate it within 24…read morehours. Very experienced. Shawn had a pretty good idea of what was wrong even before servicing and had the potential replacement parts ordered and ready to go. Very communicative. Set clear expectations of how the repair might go and how much it would cost.

Could not be happier with this gentleman... I removed my oven door, and was unable to get it back…read moreon, and hurt my back attempting to do so. I called this fellow to come and put it back on for me. He arrived, made very short work of it. He had quoted me a price, and based on the time it took, he reduced his fee even though I had his quoted fee out and ready to pay him. I can only conclude he is an honest man, from that behaviour. He charged a reasonable fee for his work, which is rare in this day. I will be doing business with him again, the next time I have any sort of appliance repair issue. He worked with me for a time to correct my issue, he knew how to correct the issue, and I got good value for my money... A pleasure to deal with him!

Had a problem with a stove and was very disappointed with the service and lack of professionalism…read more For the duration of the service call, that proved to be completely unhelpful in diagnosing or repairing the issue, we were subjected to aggressive political views. Believe whatever you want but, keep it to yourself when you are hired to do a job. We couldn't wait to get this guy out of our home.

Had an oven problem and called and gave error code and oven and self diagnosis. Said they had to…read morecome out and look at it but $130 service call would be applied to repair amount. Did nothing but look at error code that I had given him. Several days later women called and said repair would be $395 dollars. When technition came to make repair he said that it was caulked in and he didn't do caulk and then tried to manhandle unit out without cutting caulk. Told me units aren't normally caulked in but having been a builder for 43 years I knew this was a false statement. Being he did not have proper tool I then got knife and cut caulk. When repair was finished without cleaning up after himself he demanded another $395 without $130 service call credit as originally agreed. The whole experience was highly unprofessional and to me seemed very unethical.

Very knowledgeable and helpful. The scheduling was easy and arrival was on time. Will definitely…read morehire again.

Tech was on time and knowledgeable about dryer vent issues. He explained service options clearly…read moreand without undue sales pressure. Very satisfied with the service.

Our washer stopped spinning and Emerald Appliance Repair was quick to schedule an appointment,…read morefixed the washer on the spot, and all for an affordable price. Highly recommended.

Jay, the repair tech, went beyond the call of duty in every department. My wife called Emerald to…read moredeal with a dryer that has been giving us trouble lately out here in Santa Clara, our regular company couldn't come for a couple of weeks, no good. Service was top notch, as was Jay's integrity, he could have charged us more, but went out of his way to make everything right at a super low price. They've become our new repair guys, bottom line. Could not be happier with their service.

Cody was very professional. He was really quick to respond to me for a service appointment. He had…read moremy dryer running better than ever the morning after I contacted him. I highly recommend him and will be using his company for future services.

Seriously, he did call me within 10 minutes and offered his services. Went through his estimate…read morethoroughly and scheduled the repair for the next day. He showed up on time, very knowledgeably serviced and maintained both washers and dryers. He stuck to the budget and was very courteous. Couldn't have gone better - highly recommend!