Katie Doan have been my agent since 2004. Every time I have questions or concern I would give her a call and she would always give me consultation without any hesitation. Through what I observe whenever I come in, all the agent seem very dedicated to their current or potential clients but I can't say much more for I have only dealt personally with Katie.
I was recently in a minor comprehensive accident. Instead of calling my insurance, I called Katie first and luckily for me I did. All I can say is, without her guidance my carfax dmv record would show 'accident' when really it was just a minor dent which cost less than $300 to repair or $100 if you do it yourself.
Overall, I am satisfied with Pacific Auto work ethic and line of communications. read more