I just went to this insurance broker agency and had stale accommodation, FBI questioning, and…read moredismissive attitude; a terrible experience, overall.
[TL;DR: Mahan Insurance Brokers (at least the old lady working there) will try to push their higher-priced coverage on you with no accommodation to be or feel comfortable while doing business with you and will treat you as their enemy if you want to see other available options.]
Upon entering, the first thing I noticed was the lack of accommodation. When you enter any business that deals with public, you don't want to be standing the whole time you are attempting to do business with them. If you're going to be standing, you want it to be a brief one; the longer it takes, the longer you ask, "Why am I still standing and waiting?" I can understand if this was an agency within "ghetto" parts of the city -- it wasn't. Standing there for over 15 minutes was unnecessary.
During the 15 minutes, there weren't any sociable questions to befriend the customer (me); it was just a female robot having me answer a questionnaire. I understand: The purpose of this visit was to see if, 1) they could switch my broker to them and, 2) they could offer me good service. Unfortunately, the first thing I was met with was negativity and that they didn't deal with my current auto insurance (which was false). Not only that, but that they only had a 100/300 coverage was ridiculous. Afterward, the questionnaire followed with unnecessary information about myself, including what I do for work and accident/ticket history, which shouldn't matter prior to 3 years. Either way, I could tell Ms. Robot only wanted details.
After giving her my contact information, I called my insurance to see what I could do since I didn't want to increase my insurance cost to a substantial amount to go through them. Before reaching a customer service agent, I was called back by Mahan Insurance and Ms. Robot told me that they did work with my insurance after all and that they could make the transfer of broker to them (surprise, surprise). At this point, I asked about the 100/300 coverage and keeping mine as it is, and she replied, "Yes, yes, you can keep yours but we can talk about increasing it later." Unsatisfied by this answer, I replied, "Well, I'm trying to see my options right now," which she finally said, "Okay, well, whatever; I have the papers here if you want to sign them." Basically, that sealed the deal to say farewell to that broker agency forever.
After calling my insurance, I found out I can merely fax them or even go through their website to make any necessary changes to my policy.
In the end, I was left with a bitter taste in my mouth after dealing with Mahan Insurance. However, thanks to my insurance being there for me and providing me with options, I think the rest of my day will go well without that unfriendly broker agency.
