I went to the Humane Society of Skagit Valley a few weeks ago hoping to adopt a dog. The front desk…read morestaff was really friendly and helpful -- they took their time and pointed me toward some sweet dogs that seemed like a good match. While I was there, I noticed a little pug and asked about her. They told me she wasn't available for adoption. I could see why -- her butt was prolapsed and there was liquid poop and blood all over her kennel. She was panting, whining, and frantically trying to get out. It was really upsetting to see. I spoke with the manager, who told me not to worry, that they had it under control and the dog was fine. I left feeling terrible. I came back a few days later and the poor pug was still in the same condition -- prolapse, bloody diarrhea, the whole thing. She still looked miserable. I'm really concerned that they don't have the animals' best interest at heart. A prolapsed rectum is painful, and there was clearly blood coming from her. I just don't understand how a person could look at that and think it's okay to leave her like that. This experience has me seriously questioning the level of care the animals are getting. I wanted to support the shelter, but I left feeling heartbroken and worried. I'm still looking to adopt a dog, but after this experience I don't feel confident adopting from here.

Bad customer services, never return phone calls! I submitted an application and then called them…read more The lady said she would call me back within an hour but never called me back. I tried again two days later, same experience happened. Finally a day later they told me the cat I chose was already gone and told me to just make an appointment whenever I see a new cat arrives. I did but then the lady said I can't make an appointment because the cat just came in, need 72 hours. She can't guarantee I would get the cat though. I don't want to waste more time, I went to a different shelter where people know how to run the business. I got the cat!

We boarded our dog for several days while we were out of state. Before our trip, we were never…read moreinformed that boarding was at a different location than daycare, which caused unnecessary stress at drop off. During our vacation, communication was extremely poor. After seeing a concerning photo of our dog appearing to have an altercation with another dog, we tried repeatedly to get updates. We had to keep reaching out ourselves and ultimately had to ask the owner to send us a photo because we had gone days without seeing or hearing anything about him. At pickup, we were initially charged the wrong amount. We had also paid for an exit bath, but were told it had been removed because they weren't sure whether it had been done. When we got our dog into the car, he smelled strongly like he had not been bathed at all. The most disappointing part was the way our concerns were handled. Rather than acknowledging them or apologizing, the interaction felt defensive and dismissive. We won't be boarding our dog here again. Communication, organization, and customer service all need significant improvement.

My dog loves going to "school"... Which is what I call daycare. He plays with all of his friends…read more(human and four legged). I love that they post pictures of all the animals daily so I can see what they are up to. When I pick him up I watch them cleaning and disinfecting everything which always reassures me that it's a priority. He did catch an illness that another dog brought in, but they were quick to let me know, quarantine all the doggies and verified he was clean when he came back to join his friends a few weeks later. Having my dog with a bunch of others, sometimes that happens so I don't blame them at all. What I appreciated was their quick response to it!!

I thought I'd give a little update review. I will state clearly - I'm about to tell you something…read morenot so great that I've accidentally done to Terry, the lady who works on my doodle. Do not do this. I don't do it on purpose. I will also preface this by saying that I am memory impaired along with a healthy dose of AuDHD. If you've never seen real adult adhd in action, the following would be an example. Two times (2!) I have completely forgotten my appointment. I don't recall whatever happened the first time but I sure remember the second as it just happened at his last appointment. Terry called me the night before my darling doggy's appointment to remind me. The literal night before... She was coming in special for my dog and another one. Now, please know that I have a minimum of five alarms set for just about anything I do. Every appointment, just everything...and even with this, I still mess things up. So, the next day, my husband and I take my parents out for brunch. They are both in their mid to late 80's and it was fun to be able to do this as we don't get to very often. My dog was supposed to be with Terry by noon. We go home and do whatever we did but that night it hits me....omg, I completely forgot about our appointment! I leave Terry a ridiculous phone message in the middle of the night begging forgiveness because seriously...TWICE! I value people's time and will offer to pay them even if we missed because it sucks to be stood up and lose out on the money one would have made...but I'm not so sure Terry will want to keep us as clients after this. She doesn't know I'm memory impaired and have a cool little side problem with time blindness. It's also not her problem, ya know? I sweat it all weekend. She gets back to me that following business day and doesn't fire us as clients. Honestly, probably because my doodleboy is very friendly, well behaved and Terry likes him. lol His owner just happens to be a memory-free nutjob at the other end of the leash! But I digress. She gets him scheduled back in and of course, he comes out cute and happy. Why do dogs love those groomer bandanas so much? I can hardly get Cooper out of his! He's not my first dog to love them either. So, now I am desperately hoping I can keep from forgetting again. Neither my memory nor my time blindness care about how important something may be. Everything is fair game but I will do my best to not repeat. In any case, Terry at Robin's gives me a consistently good result and my dog is always happy when I get him. I really appreciate her for this and also because of her patience with me, and I'll say so even if she never sees this.

Robin and her crew are fantastic. Spent years going from one groomer to another looking for one…read morethat I could depend on to give great care in grooming found them here. Great job great price great people Highly recommend them.

The people are very friendly. It was a very calming experience for my 2 Shih Tzus. I would…read moredefinitely be taking my dogs back there.

In my over 60 years of having animals I have never had such great care for my pets. You can tell…read morethey care by the way they do things. Everyone there is outstanding from the front desk to the Vets. They truly care. Having gone to other vets in the area I thought I knew what to expect with the bill. I was totally shocked when it was half of what other Vets charged me in the past for less test. Give them a try. I think you will switch when you do. Ardele P.

We were in town for an unfortunate legal matter, and had our nearly 100lb 10 month old Lab with us…read more Long days away and his energy and need for companionship proved too much for me to bear in court. I search Rover for someone with good reviews and repeat clients and found Sara and her business. She has been absolutely wonderful caring for my sometimes overbearing lovely lab, extremely communicative and beyond accommodating to his needs. He was in her home, on beds, playing and had the upmost care. We will be utilizing her services many times in the future

Could not ask for a more loving home to bring my boy to. These ladies are so kind hearted and…read moreloving and make you wish you were the one getting to stay! They also know what they are doing and you can have complete confidence knowing your baby is being more than taken care of, but spoiled with love.

I have been working with Jenn and Gus at Optimum Dog for 1.5 months now with my 5 month old GSD…read moreincluding a ten day board and train. When he came home after his stay he was a new dog- nice leash manners, no more nipping, excellent place and call off for a 5 month old pup. Everywhere we go people comment on how well behaved and socialized he is. I have also done one-on-one training for me and my boy which has been invaluable for me to gain confidence and learn new ways to engage with my dog. I would wholeheartedly recommend them to anyone wanting results and willing to put in the work!

Very happy with the training there. Ringo is the best. You all did so much for him. Thank you so…read moremuch. He the perfect gentleman.

We have been to dog training before, but this was the best training class we have ever attended!…read moreLet's face it, it's not so much about training the puppy, but the people parents!! Thanks to Carmen we have a chance to help provide the best start for our new Miniature Schnauzer, Buster! We enjoyed our class, the other dogs and their people parents too. We will be attending our first Doggie Social Club this Sunday, can't wait to meet the new dogs and people parents!! Yvonne S ";o}

Carmen was extremely caring and helpful with my 8 year old rescue dog Joe. She is an excellent…read moretrainer and understands dog behavior. Thank you for helping us!

Long story short, i now drive an extra half hour to my new vet because Animal Care Center is not…read morethe care my pets deserve and the amount of money i pay for the service. starts at the rude front desk. They don't even answer the phone during normal business hours. About 5 years ago this place was fantastic and the front desk was friendly, i recommend them to my friends. not anymore, we have all switched. also, the "tech" appointment is nonsense, the tech comes and gets your animal, no vet, and you are not allowed to go back with the tech. not allowed to ask questions because they are not a vet, just a tech. you would need to make another appt to ask a question?? bye

I was told yesterday that my dog Sophie was not going to be taken care by the vets there Mar. 19, i…read morehave the wellness plan with them . She is due for heart worm bordetella lepto vaccine and her teeth cleaned. The plan is paid as Feb 16 now i get to get to go to another vet and pay out of pocket for these services .when i had it covered by there wellness plan. Its not fair and if I cannot get the services I paid for I will go to the small claims court to settle this matter. Patricia Cameron Mount Vernon Wa.