Helpful, professional & courteous. Needed a part & was lead in right direction. Got part in prompt…read moretiming with professional & kind service.

This is the second purchase we've made from Ferguson. We're buying mealy stuff. As a rule, whenever…read moreI touch something and it breaks and I have to buy a new one, I'd like to enhance it. For some reason, the representatives never informed us that the model we were getting to replace our 20-year-old dishwasher was actually a worse model with a less effective screen and absolutely no smart home connectivity in 2025. For an $1,800 dishwasher, that's incredibly disappointing. Now I've got a new dishwasher that's less intelligent and less useful than my old one, and I'm confused that nobody at Ferguson thought to mention that for only $100 more, we could get a much better solution. I expected better advice from them, so this experience has been very disappointing.

Jay was truly helpful and kind .He helped me find what I needed. I was able to save a few hundred…read moredollars thanks to him and his knowledge about the kitchen appliances section.

Steffie. was great excellent service. was very helpful!!!!!!!!!!! I will come back!!!!!!!!read more

*** Another project update for my shower head on Wed., 6-3-26)***…read moreMy Moen shower head with side sprayer popped off the ball socket type of attachment onto the shower floor. Luckily, it didn't break. Unfortunately, I have an older type shower arm with a ball socket on the end. I had tried to turn the shower head, not realizing that it could only pivot up and down, so I caused it to pop off. After numerous tries on my own and tutorials on YouTube to figure it out, I finally decided to bring the whole shower head with parts to Home Depot to ask my "go-to" guy, Steve, in Plumbing for assistance. Steve wasn't there, but no worries; Vinny was there to the rescue. He escorted me to the area wall of parts to show me the adapters; however, after further conversation and inspection of my shower head, he told me it was relatively simple to re-install it. I went home to immediately do just that and in less than 10 minutes and without any tools, it was back in position securely. I tested out the water right away and, no leaks or spurts were anywhere. Thank you Vinny (if you get wind of this review) and The Home Depot for having considerate, knowledgeable and helpful employees to assist those of us in need for "Do-it-yourself" type of projects. I am one who is very grateful and will continue to be so.

Absolutely horrendous!!! It's shameful really. 2 times I went in and wasn't able to get help in…read morethe kitchen area. There was someone there that seemed good! - but she had people and waiting seemed endless. The first time idk what happened. But both x I left sorta frustrated. I figured I would make an appointment with someone in kitchen hopefully get the woman who seemed good. On two different occasions I called, and literally got no one at all, except for answering machines. What a joke - then when you try to get to the operator, you get disconnected. When I call back the second time, they must've recognized my number and automatically put me through to kitchen and again got no one except some sales guys answering service. Gross. Well f u HD. I'll get all new appliances at the Place across the street... you know - it starts w an L. So because of your incompetence, you lost a $6,000.00 or more sale. And guess what - I don't think people reading this, will be so keen to run to you. Get your shit together.

I'm a licensed architect and have been specifying and ordering appliances for over 30 years. My…read moreexperience with House of Appliances has been the worst I've had in my entire career. I did everything possible to avoid issues -- I confirmed timelines with my salesperson, Drew, to avoid a price increase and followed up with a call. Despite that, my quote increased. After some back and forth, they did honor the original price -- but the problems didn't stop there. Drew failed to place the order, even though I had submitted it and paid in full. That delay caused major availability issues, forcing me to purchase a more expensive microwave just to stay on schedule. When I needed to change one appliance, it took weeks just to get an updated proposal. I shared my install deadline well in advance, because I had out-of-town carpenters coming specifically to install the appliance panels. House of Appliances never got back to me in time, and I missed the window. Now I have to pay extra to get the panels installed later. To make matters worse, the refrigerator drawers and wine refrigerator arrived damaged. I was told they could be repaired -- but I paid full price, and I will not accept repaired appliances. These units are required for my Certificate of Occupancy and panel installation, and I still have no resolution. I even contacted a manager and have yet to receive any help. This kind of service is unacceptable.

Yesterday, my wife and I visited the House of Appliances in Delray to select new appliances for our…read morehome in Vermont. Unfortunately, when we explained the purpose of our visit, the salesperson, Drew Meltz, informed us that we could not purchase appliances in Florida and have them shipped to Vermont. Right. We asked if we could still browse their showroom. Drew immediately welcomed us and then proceeded to spend nearly an hour going over all the appliances we were looking for: ovens, dishwasher, refrigerator, etc. All the while knowing there would be no eventual sale. Drew Meltz is the best appliance salesperson we have ever met, hands down. He is supremely knowledgeable about his products, patient, cordial and a real pleasure to work with. And their store, is superior to any of the many other stores we have been visiting. Five enthusiastic stars for Drew and the House of Appliances. Steve and Evelene Lakis

I went into the BOCA RATON showroom. I described the vanity I wanted with my budget. The sales…read moreperson gave me a 72 inch vanity that was almost $11,000. When I went home and looked back on what I liked on their website I saw a vanity that was under $3000. When I called them to ask about it, they told me it was crappy material and no one buys it. The next day when I called someone told me everyone is ordering these vanities. We sell a lot of of them. When I called the third time, no one knew what to say about not getting back to me. This place is overpriced and they think everyone is elite. Stay away !!!

Horrible service. Look online and better prices. Sales person is only looking to make a…read morecommission.

A fantastic place to visit to view high end appliances. I was welcomed at the door and browsed…read morearound. Melissa joined me and we discussed the various models and features. She took notes and will share a quote with me and my builder. A very pleasant experience. Worth the drive if you're interested in seeing working models of appliances. Thank you!

Fuse is a cute little store with amazing customer service.... ask for Melissa she will do all the…read moreleg work and more to make your experience in buying a built in refrigerator a success. They carry all the top tier brands and we will go back to them for our next appliance

Ken and Brayden are amazing at Coral Springs Appliance Center. The whole process was easy and…read morestress free. Great selection, beautiful showroom, and the delivery team was professional and careful. Couldn't be happier with my experience! Thanks again Coral Springs Appliance!

Terrible customer service, very unhelpful and condescending. I needed a new high end built in…read moremicrowave. Called on the phone, they will only let you in by appointment. I needed a particular model and was told it wouldn't fit the opening my old one came out of. I disagreed, provided measurements and was told to shop at Best Buy. (They don't carry high end) I wound up ordering the new unit from out of state and was very happy to learn it does fit with the exact same measurements as my old one. I guess they don't need a $2600 sale. Good for them!!!

This company sent a person with only a phone, who called in to a tech, pushed some buttons at the…read moretop of the refrigerator and told me that I needed a new compressor for my non functioning freezer in my Subzero. The cost - $3500. I called another company and they sent a technician who opened up the upper panel, tested the equipment and told me that I had a burned out starter and my compressor was fine. After putting in the new starter, the freezer is working perfectly. The cost - $300. What a scam! Do not use this service.

From the owner: We are a family owned business and we know how important a properly functioning unit is. We use…read moreonly factory authorized parts and certified technicians so that we can remedy the issue promptly.