Shawana was a joy to work with. She was knowledgeable about the products we were looking to buy and…read moremade sure we had all the information we asked for. I can't wait for our new cooktop in oven.

I purchased a GE water heater for a Great price online from the Fort Worth store!…read moreBuyer Beware! Any online purchases are NOT acknowledged by contacting the store. You are given a phone number that claims to return messages, but does not. You will be able to converse via email only ...... M-F

Acquired a new garden area at the apartment and wanted to see what plants and flowers were offered…read moreat the Home Depot. Must be too early for Mexican Heather as I didn't see it anywhere. Oh well! Prices were at least consistent to what other places are charging. The only item lacking were the friendly and helpful employees I'm accustomed to at this location. Think I overheard someone say they were short staffed. Know the feeling. Ha ha! Will definitely come back again.

We ordered a new Bosch dishwasher. A week later it arrived damaged and had to be exchanged for…read moreanother one. One week later, the replacement arrived and did not fit even though it was the right size. Not the end of the world. However, I was told that they couldn't put not put my old dishwasher back because it was marked as a "Haul Away." So, essentially I paid $2200 to wait two weeks to have Home Depot come remove and disconnect my existing dishwasher and place it in the middle of my kitchen. Home Depot customer service should be studied in business school as a step by step example of what not to do. Save yourself a headache and buy local from competent business owners.

This is a review is particularly for the geek squad. Jason…read morefrom the Weatherford store and John at the Lake Worth store. I did an exchange for a 77 inch LG 83 inch same TV LG The two of them were amazing. I can't say enough about them. Very professional, made things seemingly easy. Helped me setup my TV to the settings that I prefer. They were very nice. I wish I could pick them for everything but it's all AI generated. I purchased my TV at the Hulen store, which I don't want to give a review yet on that store yet. I want to leave this for Jason and John because they're were amazing.

If you buy an appliance from Best Buy, make sure you ask what they do with the old appliance. The…read moredelivery guys would not move the old refrigerator 30 feet to the garage for my wife. They said we did not pay for Removal service, so they left the old fridge in the middle of the kitchen.

This store is permanently closed. Out of business. I went there and the store was completely empty…read moreand vacant.

I believe the company changed ownership 3 years ago so this may no longer be a concern but I…read morepurchased a stove with a dent at a reduced price. It was listed as a brand new unit. I just had repairs done and the technician has told me that the unit is 8 years old. Recommend double checking the age of the appliance before purchase.

Great variety of high end appliances. Knowledgeable assistants. Will help redo whole kitchen or…read morejust purchase appliances

The Kitchen Source was amazing to work with on our new kitchen. Amber and her team were…read moreprofessional and a great resource with ideas to meet our needs. In addition, installation was on time and very well done. I would absolutely use them again!

I give them 10 stars! Oliver Dyer came out yesterday and installed my new appliances. Xavier and…read moreanother gentleman (sorry, did not get your name) did a fantastic job installing my new refrigerator, stove and reinstalling the dishwasher and microwave. Ben, my salesman is great too! During remodel, my washer broke and within two days, I had my new Speed Queen. I have and will always buy from Oliver Dyer. Thank you!!!!

5/28/25 purchased a $11,000 built-in refrigerator over the phone because we have purchased so many…read moreappliances from Oliver Dyers over the years we didn't need to go in. It was a replacement and we'd done business before. Mistake #1 because this can't possibly be the same people we have worked with. 6/23/25 first service call the ice was coming out in chips. Service person said over freezing. Nothing can be done 9/23/25 requested new appointment for same issue because all I could get was white chipped ice. 10/2/25 Terry was fantastic. He Knew it was a freezing issue. He figured out what was needed and would return 10/16. 10/16/25 appointment got canceled Terry not coming Guinco taking over. 10/21/25 New evaluation Whirlpool says try this. By this time we realized the freezer was actually defrosting during the day. Ice was melting that's why it came out in chips. We started tracking temperature with digital thermometers. Once a day the freezer reached 40 degrees. 11/7/25 New evaluation we need a new board and condenser fan. At this point I called the store. Sonya was very understanding and sympathetic. I asked for an exchange. She explained mgr just went on vacation. I called her back on 11/10 and apologized for being upset on previous called and confirmed I wanted an exchange. She said he would call me 11/14. No call. I called the store again on 11/17 to be told he was busy. She again said he would call me. No call. I called and got him at the very end of the day. Harry was not nice. Harry spoke poorly about his service people. I asked him to let me have a working refrigerator for the holidays he said "that ain't happening" He said he "loved us" for being a previous customer but it's out of his hands. So once it's sold he really doesn't care. He got his $11249.85 11/17/25 They canceled appointment. Moved to 11/20 11/20/25 The board didn't get approved but he brought a fan. Still doesn't work no fridge for Thanksgiving 12/2/25 They tell us to fill freezer with water bottles to determine what's parts of the freezer are freezing. After Spending 2 days on the phone with whirlpool I did receive a partial refund. Harry got to keep the sales tax and delivery fee. It's 1/12/2026 I still don't have a refrigerator because they are on back order. I bought the same one but obviously at a different store with guaranteed customer service up front.

I needed a new sink faucet and I got one. They had a ton to choose from. I picked one out and did…read moreself checkout and I was on my way. Overall, easy to get what I needed and get out.

Lowe's is a ripoff. I purchased 2 plum trees from Lowe's a and 2 pear trees from Home Depot allo…read moreMarch 2nd 2025 We noticed the first week of march that plum trees were not blooming I went up to Lowes 15 days after yr warranty and was told they would not replace the tree. we waited an entire year to see that the trees were dead.common sense tells you that the trees didn't die in 15 days they were already dead.I feel that I was treated unfairly because I waited a few days to se if a tree was going to bloom . it would have made no sense for me to dig up a tree before it was time to bloom.I have been a long time customer I have purchased countless appliances from Lowes and currently have a Lowe's credit card but after this poor treatment from Lowe's I will be taking my business elsewhere .

Love my new vacuum! Thanks, Kevin, for the thorough demonstration and service! Came in to the store…read morewith a broken Oreck (RIP Old friend ) and it couldn't be repaired. Kevin Demo'd several models and was very patient. Very happy with quality product and customer service!

No longer specifically an Oreck store, but same excellent service. Very quick repair turnaround at…read morea reasonable price. Steve was professional and super conscientious about keeping store disinfected during this coronavirus pandemic. He wore a mask and wiped down all surfaces and the door handle after each customer. Also sprayed my vacuum before turning it over to me. Very pleasant experience.

Impromptu visit to see if anything new has shown up since we've been in in a few years. First thing…read moreI noticed when I walked in, an ASLEEP associate on the couch. Walked around and nothing blew my skirt up. The prices were good but mostly pleather couches or sectional pieces...not complete. Good prices on headboards and barstools. Might go back...probably won't.

We have recently been from store to store looking for new a new mattress and bed frame which I…read morethink means I can vouch this was the best service/experience we've had. Micheal helped us and I literally mean he was the sweetest and kindest guy. He gave my husband and I time to talk about what we were thinking about which meant a lot. He explained delivery, different box springs, honestly just everything we needed to know. We learned so much from him. He is one of a kind.

When I entered the store, I was acknowledged by the person occupying the front desk. She greeted me…read moreand asked if there was anything I was looking for. She directed me to the item I requested, and said there was more online. I never heard from her again . I wandered around the store for 45 minutes. I passed by two desks where guys were sitting and nobody even said hello or asked if they could help me! Not impressed whatsoever with the customer service. Beautiful items in the store, but I will not give them my business.

I would highly advise against working with Ferguson as much as I hate to give a negative review it…read moreis an accurate reflection of our experience. Our contractor gave us the name of the rep past clients had worked with (he did not have a strong relationship with he told us that to start) but we decided to try because of the selection they have. We were very early in our project and had not begun demo yet. After literally 6 weeks of calling and emailing and never getting a call back I went in person super frustrated and asked for someone new to work with. Even just making a phone call was so stressful because their call system sends to other cities every time and never to Fort Worth- such a time waste. We were assigned a new rep. She was very nice to work with in person, but again nailing her down was difficult. Emails would go unanswered for so long for simple questions on getting things ordered. We ordered our kitchen sink, faucets, and some hardware with them. I wanted to also order all cabinetry hardware with them, but when its SO hard to get an appt or email back I decided we couldn't give them anymore business. Chip at Pierce Hardware is amazing if you're looking for top notch customer service and someone who knows the trade well! Today we got a letter in the mail from a 3rd party saying that we/our contractor had not paid our bill with Ferguson from back in April and we were over due. Such a nightmare, it was all paid at time of purchase. Their system is a mess and causes such unnecessary stress. Just avoid them!