If I could rate this place a minus 100 I would. It was stressful from the beginning. We built a new…read morehome with an indoor in ground pool and was dealing with Zechariah Hockersmith. I'll never forget that name. Here are a few things we experienced... 1-would never show up when promised. This held Up construction for MONTHS 2-we made final payment before completion. He never cpmpleted. We had to hire another pool company to finish 3-when we negotiated the cost of our pool, it included a custom pool cover. After telling us for months it was on its way, fully knowing he was delaying our build, he continued to lie to us saying it would be here the next week. So we decided to call the pool cover manufacturer ..They told us it could be shipped, no problem, but would have to be paid for first. He had NOT PAID A DIME ON IT!!!!!! 4-they aren't qualified to do concrete work. They did a small area but we had to tear it out and had to have it redone by another company. We have waited a year to post this review because we've been trying to get our money back. We now know thats highly unlikely and if our review can prevent this nightmare from happening to someone else thats great. You've probably heard the old saying "can't get blood out of a turnip"?Lol. I now fully understand that phrase!

We (my 89-year-old father in law, wife and I) are enjoying our replacement spa; BUT, we would not…read morerecommend ProCare Pool & Spa because of lack of customer service provided by management. Below is a sequence of events that transpired between ProCare and us. A letter formatted slightly different was delivered on October 7, 2019 to ProCare management. You can make up your own mind as to whether you want to do business with them. 1. On/or about June 26, 2019 purchased Spa from ProCare Pool & Spa (paid full amount at that time). 2. June 28, 2019 Spa installed in downstairs bedroom 2a. ProCare installers removed downstairs back door (single door) and frame to bring spa into house and reinstalled 3. June 29, 2019 - spa leaking - and over the next week ProCare service rep came out and "repaired" leaks. 4. July 3, 2019, spa leaking again - we called office and was transferred to service tech on call - informed that they would be out on July 5, 2019. 5. July 5, 2019 - office closed. 6. On or about July 8, 2019 we went into ProCare office to find out what was going on (showed management pictures and movies of leak issue) and was told by ProCare owners that the spa would have to be brought into the store for troubleshooting and repair. At that time, ProCare management offered to install French Door (which would make getting spa in and out easier) as part of their service to compensate for issues we were having with spa. ProCare a would install, all we had to do is provide the door. Scheduled by ProCare management for July 20, 2019. 7. On or about July 21, 2019 ProCare team removed old door, took leaking spa back to office and partially installed French Doors. The outside area of the doors was completed; however, the inside area of the French Door (frame, walls, ceiling, etc.) has not been completed to date. 8. Aug 5, 2019 we went into office and was told by mgmt that they troubleshoot and repaired items and tested but still leaked. Mgmt stated that they talked with OEM and that spa would be replaced and would be delivered by late Aug - early Sept. Also told that the inside work on the door area (walls, frame, ceiling, etc.) would be finished when new spa installed. 9. Sept 9, 2019, we went to office and were told that the new spa should be here by the 18th of Sept. 10. Sept 18, 2019 we went to office and the spa arrived on the 17th - still on pallet and wrapped. Was told by Mgmt that they would test to make sure was not leaking. 11. Sept 20, 2019 we called ProCare to find out when spa was scheduled to be installed. We requested spa to be installed and door area finished as soon as possible. We were told that they would be out tomorrow to install and finish door. 12. Sept 21, 2019 at @ 0930 ProCare team arrived with spa - still in shipping packaging (testing had not been accomplished by ProCare). Team installed spa and left stating that they would be back to finish door area the first rainy day. 13. On or about Sept 23, 2019 we went to office and informed ProCare that spa was working as promised; however, door area was not completed, and the team said they would be back first rainy day to complete. 14. Sept 26, 2019 we went to office and brought pictures and movies of door area. ProCare took copies of pictures and movies. 15. Sept 28, 2019 it rained all day and ProCare did not show to complete door area. 16. Oct 3, 2019 called Mgmt and asked when they would be out to finalize the door area. Mgmt stated that he was in the field and would check schedules that night when he was back in the office and let us know. 17. Oct 4, 2019, we sent Mgmt two texts requesting info as to when he had scheduled the finalization of the door area. 18. Oct 5, 2019, I called ProCare office - no response. 19. Oct 5, 2019, I called and talked with Mgmt and he had not scheduled anyone to come out. Status as of Oct 7, 2019: 1. New spa has been installed and is working correctly. 2. Door area finalization has not been completed (inside). 2a. 11 weeks since initial installation of French Doors and interior door area not completed; 2b. 3 plus weeks since spa installed (when inside door area was to be completed per ProCare mgmt); 2c. 2 plus weeks since last major workday rain (Sat. Sept 28, 2019). We are requesting as of Oct 7, 2019: 1. By end of business Oct 10, 2019, ProCare Pool & Spa to provide us with time and date for French Door finalization. 2. Completion/finalization to be no later than Oct 20, 2019. Please provide the requested information to my name and email address. Please provide the requested information; otherwise, we will have to seek alternate methods to redress issue. We had not received a reply as of Oct 15, 2019 so we went to the office and talked with the representative in the office. On our way home, we received a call from Mgmt,and we pulled over into a parking lot so that we could take the call. Mgmt said that they installed the spa and was not going to do anything else. We have since contracted with another service

they came out last year for a new pool liner so so happy great job on time and in budget thanks so…read moremuch

They never showed up....they never called to say they were not coming for the repair. I waited…read morearound all day after an 11 am email confirmation of the appointment

I spent $4,000.00 to have a new liner installed, the summer before last. I didn't open the pool…read morelast year because it was leaking. Only to find out, another 3,000.00 that Vaughan messed up the skimmer (which was the leak) Their work is slow, they don't call when they say they will, NEVER AGAIN! There is much more than this but it's too much to be put in this space.

Buy your hot tub or pool here only if you plan on never needing any service after the sale. I've…read morebeen getting the run around for several weeks. I'd respect them more if they would just tell me they can't or won't. I'm going to try the manufacture and see if I can get them to fix the leak.

I highly suggest that you NEVER hire this All Surface Tub Repair & Refinishing. They refuse to…read morehonor their work. "Repairs" made less than 6 months ago already failed and we have water leaking through our shower into the downstairs. Russ is the owner and threatened me with a slander lawsuit and called my wife an "f...ing liar". I don't review companies often because I know mistakes are made, but I hope this company fails! Share this all over the place and bury this company in their own mire. Can I give less than 1 Star?????

We had Russ come out about 2 years ago to refinish our bathtub that was pretty rough. He was very…read moreinformative and explained everything he was doing. It took a day to do and our tub looks brand new. I will definitely use him again. Great Job!!!

Dan McKinney from Dan's water heaters, is an exceptional, new to the lake, plumber! I met him last…read moresummer when he had been hired by my business landlord, to do some work there. He was efficient, communicative and made my coworkers and I feel safe and at ease. I have since hired him four or five different times for numerous projects at my home. He has proven knowledgeable, willing to find answers on things that may not have been his area of expertise, and to help me problem solve and troubleshoot many things, even outside of plumbing (but within the construction field). He is respectful, trustworthy, and I have seen him interact professionally with my dogs and children as he came and went on some of my extended projects. Again, he made us all feel safe, and comfortable, as he worked, from start to finish. I am a single mom with, a handful of kids, and who you invite and trust to do work in your home is critically important. I would highly recommend Dan. I trust him completely, at my home.and business. Should you ever need a personal reference, I do not mind being contacted. I think very highly of him and his work!

From the owner: Lake Ozark Area plumbing company 20+ years experience…read more locally licensed and insured

Any time I have had a plumbing issue Four Seasons has always come right away and taken care of the…read moreproblem. They are honest and won't take advantage of your situation and their prices seem very fair-well under what other companies have charged in the past. They have always been kind and respectful anytime they have been in my home or office. I would recommend them to everyone and will continue to use them in the future.

Run away from Four Seasons Plumbing. It is unfortunate for me to say this because they may do good…read morework, but because of their office staff, mainly Paula, I will never use them again. There are many other plumbing companies at the Lake of the Ozarks to use. I paid in full a quote I received because I never received an invoice from them and then received an email saying I did not pay. If they cannot properly handle front office duties, I do not want anyone associated with the company to get near my home. Hope you don't either.

Very helpful and affordable to get our pool back up and running. It would have been easy to just…read morequote a new pool, another company did just that. Mike was nice to help find a solution in-between.

From the owner: Let us handle the hassles of your pool or hot tub...for less! So you can enjoy it more!read more