Thank you, PRS. As I mentioned in my previous review and informing Lupe from PRS that I would be disputing the charge. I proceeded, provided all the documentation to my CC, and won the dispute. Due to PRS money hungry attitude, poor customer care, and inconsideration, they lost us as a client and lost money from the dispute. Those who are looking for a sperm bank or a facility to conduct IUI, go elsewhere and DO NOT select PRS. Save your time and money and locate another fertility. read more

My wife and I (2 women) chose PRS because they are lesbian owned and have the most Willing to be Known donors. We tried home insemination, IUI's, IUI's with clomid..- .8 months and over $10,000 without success. PRS saw us every month and we were on a first name basis with most of the staff. They are professional, considerate, encouraging and very helpful. The only negative is they usually do not answer their phone so you have to leave a message and wait for a return call. Our insurance did not cover any of the expenses of our 8 month journey. We finally got to see an RE and were able to move on to an injectible drug regimen and IUI. We had a mixup with the sperm order and didnt get IUI ready specimens. PRS (Sherron Mills, owner) called us back and we were able to solve the problem. I have to thank PRS for the service they provide and for being so helpful. I highly recommend them even if their office is not large or plush... read more

I don't feel they are very organized. I was told I needed a specific set of papers completed before a pick up. I assured them I would. Over the course of two weeks with contact, I was told over and over by several different people, that I needed the paper work done. Each time I spoke with someone I was told different things. I arrived for pick up today to find that they weren't ready, I needed to come back at 1pm. I had over an hour to kill in San Francisco read more

I recently went through a series of IUI procedures with PRS, and I found everyone there to be very friendly and helpful. I came into this process not understanding all of the steps required for the journey and I found that all my questions were answered in a way that was very clear for me to understand. I chose to use PRS, because they are staffed with Nurse Midwives, and it is a much more laid back atmosphere than going to a more mainstream clinical type of office. I really appreciated the fact that I could be myself, and I always felt very comfortable. I think that when in this type of environment, you may not always feel like things are as cut and dry, or maybe structured as they may be in a more traditional Doctor's office, but I liked that about PRS. It's a very stressful and confusing time for any woman, and I personally appreciated knowing that the women at PRS not only listened to my concerns, they were also open to having a dialog about what type of procedure, and treatments I felt comfortable with, and ultimately allowed me to feel comfortable in making those decisions about my pregnancy journey. read more

The Head line for this place should be "PRS Where hopes and dreams come to die" Money hungry is all I can say. I've barley seen that they're in it for anything else. My wife and I chose this place because it was lesbian owned & at first seemed like a place that really cared. NOPE!!! They don't give 2 shits except to be paid. There has not been one thing I this entire process that has been remotely accommodating and helpful from PRS. My wife and I have done a number of attempts and every month there has been something to create more stress from them. Given the cost and nature of this place and what they do & also given its the SF bay area and most all families are 2 income working house holds it is baffling to me the restricted and limited hours PRS has. For anyone who's experienced tracking ovulation and trying to conceive you know it is a process and no matter how great you become at knowing and tracking your cycles there is never an exact time you can project you'll need to come in for a procedure and its relatively short notice when you do know. To call in and be told things like.... "Last procedures are at 4:30" "Well, can't you come on your lunch?" When faced with scheduling issues the staff there were never supportive but filled with disrespectful comments with indication it should be "so easy" to drop everything and come down there. My favorite was today when I asked them if we paid more could you do the procedure at 5:30 the woman who answered the phone told me (with attitude) "You know I'm here since 9 am and I have things to do after business hours. its a long day" WOW!!!! I don't even know how to respond to such disrespect. I was baffled. I work 7am -5pm every day with no lunch break or break as a professional nanny so please don't disrespectfully tell me what a long day IN AN OFFICE is like. Ive also gotten different information every month about the timing of procedures. This month. BASED ON WHAT I WAS TOLD last week when i called in my order i planed to make it work to go down there for a procedure late morning. When i called this morning, I was then told different and to come in a later time, which I can not accommodate. Thats when i got her attitude about her "long day and how she's been there since 9 " I was told the owner would phone me back & "resolve" things by the end of the day but I'm not counting on it. There is a number of other small things including false charges (that were fixed after brought to their attention) that put me off about this place as well. We're all spending thousands of dollars every month to try and try. It's disheartening that this place brings such amplified stress & negativity to the process that is already taxing. I will say Ingrid, one of the NP's has been the only consistantly kind person willing to take the time with her patients. Update: I did get a phone call back and will be going in early, but this will be the last time we will probably use this company. Best of luck to all you out there in this process & journey! read more

Customer service sub par. Only thing good about this place is the nurse practitioners. Front desk ladies are borderline rude and snotty. My wife and I came in for 3 IUIs and the experience with the nurse practitioners was good even though we didn't get pregnant. BUT- two days ago we ordered sperm to use elsewhere and they accidentally gave us TWO vials. And charged me. And THEN got attitude when I wanted a refund. Even WORSE- she said (Lisa the supervisor) I have to return the second vial for them to DISCARD before they can refund me. I was horrified! I asked her if I could keep and use the second vial since she is just going to throw it away. She said NO. She can't let me use it unless I pay. I told her YOU made the mistake! Why waste the sperm?! She was rude, defensive, and snotty. Let's see if I actually get my refund! $775 a vial and she's going to throw it away. This place is all about the $$$$- no one cares if you actually get pregnant. read more

Update: If you are a donor conceived person, parent of a child conceived from a PRS donor, or a donor for PRS (stipulations apply to donors, so please read our group description carefully) and want to connect with other PRS families, please look for us on Facebook at "Pacific Reproductive Services--All Families." read more

PRS offers a very comfortable setting in which to explore the exciting world of having a baby. My partner and I had a son three years ago through PRS and were thrilled with how comfortable it was and how awesome the staff is. We especially love Ingrid. She has an awesome bedside manor and puts your mind at ease as she explains everything thoroughly before any procedure. She takes the time to answer your questions and makes you feel like you are her only patient of the day. We returned to PRS for a second time this year and were pleasantly surprised to see Ingrid again and she was awesome again! Whether it is a phone call or a visit, the staff has always been wonderful to both of us and we recommend PRS to anyone that will listen! I am now 8 weeks pregnant and looking forward to our future as a family thanks to PRS and their outstanding staff. read more

I waited to write this review until we no longer needed anything from PRS (information, sperm transport, paperwork, etc). My experience is from 3 years ago, before they were bought by Fairfax, so it may not matter anymore (hopefully they fired the awful front desk folks by now?). But I have to get it off my chest because it was such a bad experience. We bought a bunch of vials from our donor back in 2013. In 2015, we decided to do some IUIs (well you hope to only do one, but only lucky unicorns get that!) Scheduling each IUI was a total disaster. I could never reach the nurse, Ingrid. I would leave a message or send an email with a specific request or question. Inevitably I would get a voicemail many hours later, saying simply "call me back." I'd call back and ...you guessed it. No way to reach anyone. She came in at 9:30 (I know because I sometimes had 9am appointments and she would be late) and left at 3, so finding a time to come in for monitoring was a complete nightmare. They didn't have anyone else who could do ultrasounds etc. Oh and she often took Fridays off. Ovulation doesn't take days off!!! Mind you I was also trying to work at my job during this time. When I did get an appointment that I could make, the nurse's bedside manner was ...absent. She never seemed to have reviewed my chart, so each time she'd ask: "what cycle day are you now?" I had just been in a few days earlier for monitoring but it seemed like I was a brand new patient every time (It's not like they have a lot of patients !!! I was usually the only one in the waiting room. Which in retrospect should have been a tip-off.) The actual IUIs were fine - well, except for the first one and the last one. For the first one, I tried to schedule it and the front desk person said "oooooh there's a problem with your donor." Turned out he had been removed from the list because of a genetic problem that had been reported. Mind you, we already had embryos from this donor from an IVF cycle! And they told us this 24 hours before the IUI! We had to pick an alternate donor in a huge rush the night before the IUI. "You'll get a letter" they said, regarding the genetic problem. It's been 3 years and we still haven't received the letter. They never told us when the hold on our donor would be lifted (it never was) so we ended up using the alternate donor for all our IUIs. None of which were successful. Which is fine, because the success rates for IUI are low. Even for monitored medicated IUIs like we were doing. But did Ingrid ever suggest additional testing or any medication changes that might help? Nope. She seemed unsurprised to see me show up again every month. Which in retrospect was odd. The very worst part of this whole process was the last IUI. It went normally like all the others, until about two hours later when I began to suffer the worst cramps of my life. I have since experienced labor, and they were like that. I couldn't walk or stand. Could barely speak. I called Ingrid and whispered into the phone that something was wrong. She was not sympathetic. She immediately said that there was no way it could have been from the IUI and I should contact my PCP and "take some Tylenol". I saw my PCP for an urgent visit and they said that the most likely explanation was that the sperm used in the IUI was in adequately washed, which caused the violent cramping (an effort to expel the unwashed sperm from the uterus). I followed up with PRS the next day and they again insisted it wasn't their fault. I honestly don't how how they have stayed in business treating patients like this. read more

I'm not sure what I'd find in the "Best Sex Writing '05" that would relate to this sperm bank, but maybe it has something to do with this bank catering to the needs of the LGBT community and single women? Maybe I'll pick up a copy because nothing else about the whole artificial insemination thing has been remotely sexy as we pursue this path towards pregnancy and parenting! I appreciate very much the focus at PRS on the needs and sensibilities of the LGBT community. They required only a short signed statement from my OBGYN before agreeing to ship sperm to my home for home insemination. If you live local, you can pick it up from the office. Other major sperm banks in CA require you to do much more, including submit your physician's CV, and won't ship to your home or will only take orders directly from the doc's office. They will even perform an IUI in their office for you. I have not done this yet, but I may since I'm unhappy with my clinics in my area and am nearly ready to pay out of pocket to be somewhere friendly and supportive to my "lifestyle". Some things I don't like about PRS - limited information on donors compared to some other banks and no sibling registry. They also don't run support groups or listservs or other venues for inseminating women to get in contact for mutual support. And they have limited hours and are not open on weekends except for preplanned inseminations. They are a very small office which makes them pretty responsive. I have almost always gotten someone on the phone on the first try. In fact today I left a msg for the nurse and she called me back the within one hour. Amazing! I have used two of their donors, across 4 at home inseminations without getting pregnant. Not their fault, but its important for folks to know that at-home insemination has only a 7% success rate per cycle. Frozen sperm lives at most 24 hours, fresh can live for 5 days -- make sure to take advantage of their willingness to consult on timing your inseminations with ovulation -- its not easy to hit the right window. read more

My partner and I were excited to find a lesbian owned clinic. Other places ask you heterocentric questions that are annoying, amongst other things. Pac Repro's facility is univiting, as is the staff. Their office is small and dark, reminescent of a back room abortion clinic. The high ceilings combined with short walls make it seem like there could be privacy issues. The staff gives you the impression of being overly burdened and busy, and is often unfriendly. It is next to impossible to get a human on phone, and email responses are not prompt either. I regret not investigating my other options further before starting the process with Pac Repro. read more

BEST BANK ever ! They are lesbian owned so my partner and i felt totally comfortable going there and inquiring about sperm. They have a lot of identity release donors and the staff is AWESOME ! They just remodeled so the seating area is very nice. I only knock off a star because 1) they are EXPENSIVE ! and 2) you would think that being in SF or the bay area that they would have more "mixed" donors but they dont. But i can say that out of all the sperm banks we looked at we did find our "one"! read more

PRS worked for us. I ovulated on a Friday morning, they had me come in the following morning for insemination. Ingrid was our nurse. She made the whole process comfortable and special. She took her time and walked us through it. The entire process was easy and positive for us. Im happy to say i'm pregnant from just one insemination. It took several months of ovulation tracking but it all paid off and turned out to be perfect timing. read more

I look at my beautiful son and the lifetime of love and happiness ahead of us, and I give a great big shout out and thank you to Pacific Reproductive Services. They helped me make my dream a reality. My experience was a friendly staff, clean and highly professional offices and a company-wide commitment to serving the needs of lesbians seeking to have children. I see this as a type of social justice, as it levels the parenting playing field for all of us. This is why I picked Pacific Reproductive Services. It's very important that services like this exist for women in our community. I felt welcomed at their office, respected throughout the process and exactly where I needed to be to start my family. It took a few tries to get pregnant, but I had been advised that this was within the normal range for someone my age (over 35). Then it happened! It was a life-altering experience, to say the least. I recommend Pacific Reproductive Services to anyone seeking to start a family in this manner. read more

I have no faith in the staff. The person who answers the phone needs to be a little more tuned into my needs. Please get organized.

Lesbian-focused, supportive, great list of "identity-release" donors. Absolutely excellent experience! read more

Update 2/21/14: After my initial negative experience, I received a call from the CEO and discussed my concerns. The CEO was genuine, listened to my concerns, apologized and assured me there were communication issues that had then been addressed internally. Given her warm tone and professionalism, and clear experience in the field, I gave PRS another chance and went in for my Father-Client testing, physical and medical history examination, and first donation. The nurse with whom I met was incredibly professional, easy to talk to, informative about the process and testing and made for a great experience. I have just begun the process with PRS but have turned around 180 degrees from my initial impression and God-willing one day will be a father thanks to PRS. Initial post- Jan 2014: This is simply not a professional reproductive services clinic. I reached out with the best of intentions and was met with a very subpar experience. They rarely answer their phone, are uncommunicative about the processes involved, do not care about clients' time and needs, and reschedule appointments even when an individual has scheduled time off of work. Their services come at a higher cost (with a less positive customer experience) than their competitors and I urge you to seek out more information from others before you choose this clinic. For background, I was interested in donor directed cryopreservation of my own sperm for future use and genetic testing. read more

We drove from a 2 hour drive . When we arrived they where closed . We called that morning to get there hours . Which they stated12-1 . No sign outside that states there lunch hours. They are having Xmas party. For 2 hours while we are waiting ... To me communication is the most important quality in a business. I'm not local . They don't communicate within themselves . We were constantly repeating what we wanted . We will not buy anymore specimens from this place ever again nor will ever recommend anyone ! Pay extra for better services people . read more

I cant speak highly enough of the staff and services at PRS. After you go through a couple cycles with them, they start to feel like family and that they understand your journey. Every time we did an insemination, the nurse who joined us was warm, friendly, gentle and encouraging. They really do make it seem like the magic is happening so that you can be positive and optimistic. A big thanks to the PRS family - thanks for making our family possible. read more

I may update this review later, but, as a single heterosexual woman, I'm on the line with this company even though I just purchased a vial of sperm from them. That vial cost me $900 for an IUI-prepared priority shipment. I was given a $75 discount out of the $150 phone consultation fee even though I could provide substantial documentation that I had been through all kinds of consultations with two REs, an OB/GYN, and the director of a local sperm bank. The $75, I'm told, is for paperwork on their end. I'm not sure what paperwork it entails other than sticking in a folder the several pages of forms that I faxed. As other customers noted, they don't typically answer their phones. I asked to speak with a manager and was dumped into her voicemail. I needed to call back the next day, the third consecutive one when I tried reaching someone during their standard hours of operation. In fairness, I was refunded the purchase price of one profile and photo when I requested it, although I needed to follow up a couple weeks after my request for it to happen. I'm extremely concerned that the donor in question, with 29 relatives, failed to list a single medication condition for any of them. As it's statistically nearly impossible that no one of 29 relatives experienced any of these problems, it raised a number of questions for me about the accuracy and reliability of other donors' profiles. I used CCB for my four prior attempts and found them much easier to deal with, less expensive, more supportive, and providers of excellent sperm. Unfortunately, my donor ran out. As I'm seeking a grad.-level educated Asian donor who's WTBK, my choices were severely limited. I'm hoping that I made the right choice in going with PRS, but my experience thus far has been less than comforting even though many of their reviews are positive. The sperm did arrive on time in my doctor's office, so here's to hoping that this month is it for me. Best wishes to everyone else out there trying! read more

I felt very comfortable and confident with the staff. All phone calls and emails were answered promptly, professionally, and courteous. The initial consultation with the nurse practitioner was very informative and she was very open to any questions I had. She also provided her email and phone extension and made herself readily available to answer any concerns and questions I had--including helping me decipher what in fact was a positive OPK as I wanted to make sure what was positive and what was "not" positive both during the cycle prior and at the time I was planning my IUI. The actual IUI was a great experience. Again, the nurse practitioner offered her ear and expertise with any questions that I had. She was down to earth, very gentle and patient. It was a completely painless and hardly uncomfortable procedure. I never even felt the catheter going inside my cervix or uterus. The great news is that three weeks after my very first IUI, I have found out that I am pregnant! I feel very fortunate to be able to say this. I am 38 years old and the typical response to trying to have a child at my age can be discouraging. This can be a really tense time for any woman deciding to pursue alternative options for creating a child. I felt very supported by PRS during this process and would recommend them to anyone who is ready to begin this journey. read more

As a prospective donor, I've had a very positive experience at PRS. I was always treated respectfully and informed as to the exact nature of the donor process and steps ahead. Staff was friendly and responsive and scheduling appointments was a breeze. My interviews with the medical director were pleasant and subsequent medical testing (genetic, blood, etc.) was pain free. Highly recommended for those men who want to have a direct impact and make a difference in a family's life. read more

OK, but here's the thing: we got the most ROCKIN' child from PRS's services. I can't remember a thing about the customer service.

ONE condom broke this year--result-- I knocked a girl up. And these people at PRC had suggested I was borderline infertile (without explanation) Zero stars! read more

My partner and I were looking for a sperm bank to start our much anticipated donor hunt and came across Pacific Reproductive Services. The business being lesbian owned perked our ears up so we started purchasing photos of donors to see what they had in store. I accidentally ordered the same photo twice and was looking for a small refund of $15 if possible, might I add I wasn't demanding this simply asking if it was. I had to send a second email to their support group after not hearing back from anyone and found out the only employee that can help with a small refund is their IT person and he's out on vacation. Well weeks went by and no one ever got back to me. Honestly who gives a rip about $15 dollars when you're spending thousand to get pregnant, but the fact that no one tried to contact me was a big turn off. I emailed them over a week ago forwarding the previous email from the first conversation and politely asking for help with my situation again. Of course no one responded, we are gladly taking our business else where. Hopefully their customer service is improved. read more

Hmm I'm sorry to hear about the couple who had such a bad experience with PRS especially with Ingrid. My partner and I have been going there and I have NEVER felt uninformed or received a cold edge from anyone there. My first insemination was uncomfortable but every woman's uterus is different and sometimes it takes a while before they can get into it. But the second time around it was like she remembered my body and half way through a story I was telling Ingrid was done! It took no time at all, wasn't uncomfortable. I was also very impressed with how they were so friendly yet so professional and anonymous I never ran into a donor and only saw one other couple in the waiting room in the totally times I've been there. Just goes to show you to each his own, but they have been doing this for a long time now hopeful people won't let one bad review turn them away. Very professional, very much worth it! read more

I've had a hard time on deciding whether or not I like this place but recently I've determined it is the front staff that make it unpleasant. I'm not looking for red carpet treatment, however if I am spending $6000+, I do hope to be treated with respect and compassion on the phone. If the ladies answering the phone have had fertility issues, or had to go through this experience it might help them understand what it is like. This whole process is stressful and they make it worse by their harsh tone. Recently my wife and I spent hours and hundreds of dollars choosing another donor after being unsuccessful with our previous donor. When I called to place the order, we were told that the donor had no IUI samples. (FYI, it would be helpful if you listed on the website whether ICI/IUI are available). So back to the drawing board. This time my wife and I picked 8 possible profiles and decided instead of paying another $200+ to look at photos and long history's, to call the bank and find out first if these donors had IUI specimens available. When I called, I was told the computer was down and they would call me back. After hours of waiting, I decided to call them back. When I inquired if their computers were up and running again I was asked rudely, "Who is this?". The receptionist who answered this time was more unpleasant then the last. After practically begging the receptionist, she agreed to look up some donor numbers for me to see if they had IUI available. After 5 or so, I thanked her and said I had a few more. She responded by saying she would only do 2 more for me. Now I understand what I was asking was time consuming however aren't they there to help us? Choosing a donor was really hard this time and the last thing I needed was attitude from the front staff. It's clear they have no empathy for their clients. This will be our last time trying with PRS. On a side note, our samples have been good quality. I have been trying to get pregnant for a year and I know our lack of success has been due to my infertility issues. If there was a way to order the sperm and not talk to the front staff, I would stay with this bank. read more

I rarely write reviews on Yelp but my experience with PRS was so terrible that I feel a responsibility to review in hopes that I can spare some people the trouble that my wife and I experienced with PRS. I can't highlight many positive things at all. I suppose there were a few nice women who ran the front desk. That's about it. The little stuff -- I was completely ignored during the initial intake interview as my wife was the one preparing to undergo an IUI, not me. Not the worst thing in the world, but I expected more from a lesbian owned sperm bank. The woman we encountered at the front desk was unhappy, unhelpful, and at times, rude. On two out of our eight visits the procedure room was dirty (used IUI syringe on the floor). Almost every single time my wife underwent an IUI, the nurses could not find the opening to her cervix -- a problem that never occurred outside of PRS. All of that, and still, I had a lot of room for PRS. The next three things sent me over the edge: 1. Women ovulate on the weekends. Unless you ovulate on a Monday - Friday, 9 - 5 schedule, PRS is going to make your life very, very difficult. There is enough pressure involved in getting the timing right, use a place that is there for you over the weekend without making you jump through many hoops (phone calls, leaving messages, extra fees). 2. Low sperm count vials. The one time that we used sperm from PRS but had the IUI done at Kaiser, Kaiser informed us that the sperm count was too low. Can you imagine the money, time and emotions that go into this type of procedure only to find out that the sperm that you paid thousands of dollars for was not viable? Reminder, it's not me making that call -- it's the doctors at Kaiser telling me and wife that the sperm count is too low to result in a pregnancy. 3. Following the procedure mentioned above, we had to fight to get our money back from PRS. Following our experience at Kaiser, PRS insisted that the sperm brought to Kaiser was fine and met all the standards. Kaiser disagreed. We did get our money back, but it wasn't easy. I strongly recommend going elsewhere. read more

Stay well away from this place. They have negligible customer service. I'm amazed no one has taken out a law suit against them. They are profiting on people's vulnerability, and they treat their customers like they are idiots. We'll be using cryosinternational going forward. read more

Update: PRS reached out to me via email and phone. I was very thankful and my wife and I very much appreciated the gesture. A large portion of their reaching out was explaining why I was charged the fee, I get it and I agree. But as I stated in my prior review, the woman on the phone whom I originally dealt with, not only neglected to provide her name, but had abhorrent customer service. I used to conduct customer service training and when someone such as myself gets information regarding an added fee, there are ways to deal with it without further aggravating the client on the phone. This woman had a very negative and aggressive tone,instead of listening to me, relaying why I was upset to confirm understanding and then providing empathy regarding the fee and explaining how she understands it is frustrating for me to now be charged the fee, but the policy is the policy and her hands are tied. She could have apologized for my frustration and the inconvenience and again reiterated how happy PRS is that I have chosen to work with them as my sperm bank. Glad they reached out, I will continue to use them, but will be guarded on the phone and prepared for a less than stellar customer service experience. At least the sperm is of excellent quality. read more

Nurses are great. But other than that nothing good to say. This place will take your money and hopes, all while giving inconsistent information. Office hours are inconvenient. The staff other than nurses are rude. All while taking thousands of dollars without results. read more

I am a single, straight woman who came to PRS, referred by a good friend. They have always been professional, helpful and pleasant. Thanks to PRS I had a wonderful daughter at the age of 42. Now that I am 46, I am going to try again and would not go anywhere else to find my donor. They screen their candidates (donors) with the utmost care and provide the option of "unknown" or "willing to be know" donors, along with detailed profiles for each donor. I appreciate the support and encouragement they have provided and am grateful for the blessing I have been granted. read more

I went to the Pasadena office and to say I was disappointed by the treatment I received would be an understatement. The nurse didn't even say hello, didn't smile even once and made me feel like I was in a prison camp rather than somewhere friendly to create a new life... She was also rough in performing the IUI (i.e. painful) and I ended up with an infection after my second one (no pregnancy on either one). Also the secretaries only answer e-mails and phone calls when it means $ for them, otherwise they don't bother with you at all. I'm sure their sperm is fine, and I wouldn't hesitate to use their donors, however I won't be having it done there any more! read more

I began my process with PRS in 011. I came to PRS a single woman wanting to have another child after my first child having passed away years prior. I met with a nurse and she was warm and compassionate. She explained the process and was sensitive to my situation. Each visit was a calming experience. The staff was friendly and respective. After a few cycles and proper timing, I gave birth to a God-given, healthy baby, I highly recommend them. read more

A friend told me a couple of days ago that she saw a negative review of Pacific Reproductive Services, which she is considering using at my recommendation. I have just read the post she mentioned and I'm frankly pretty surprised. I am now the proud mother of two great kids with the same "willing to be known" PRS donor. It is a five-year association that I value highly not only because of the children I now have but because of the wonderful support I've always received at PRS, from the warm and responsive client service people through the outstanding medical staff. As a lesbian, it has also meant a great deal to me that PRS is lesbian-owned and focuses almost entirely on serving single mothers by choice and lesbian couples. They know the kinds of things we have to go through on the road to becoming mothers. Their commitment has always gone above and beyond whatever I may have expected from working with a sperm bank. read more

My partner & I were not happy with the Individuals working here. They were not personable, and did not listen to our concerns, or explain anything. The main NP Ingrid was not friendly at all & did not explain anything (she spoke real fast & expected us to already know what she was talking about). My partner was very unhappy with her from the first meeting, but I considered her to be a means to the end, so didn't care. Boy was I wrong, it never got better with her. The weekend NP Kristian was very nice & tried to explain things that "I" had not. Regardless, I read the reviews previously & don't care what the place looks like, but I want the people to be nice & informative & HONEST. Which PRS was not. I did not expect to get pregnant (2 IUIs). But the procedure was very painful, and the pain lasted a week. After retrieving copies of my records, I found that they had charted that "Patient declined exam, " I was never offered a physical exam. Also, after having another doctor review the records, the Lab results don't match with what was charted on the ultrasound reports. Look around, do your homework. I was enticed because PRS was lesbian owned, and I thought they would be more understanding. I was wrong. Ingrid showed no compassion. Very disappointed, I WOULD NOT RECOMMEND PACIFIC REPRODUCTIVE SERVICES TO FRIENDS read more

Although my experience dates back 16 years, today I had occasion to call the office for my old info in order to register my teen on the Sibling Donor Registry. The person who answered quickly and politely located the donor number, and directed me to the correct person to track down a copy the donor profile. My experience with them 16 years ago (and today!) was, very positive. I am a nurse, and I felt their procedures were the highest medical quality (example- tissue bank level of donor testing, versus some others that test at lower level of infection control), everything was well explained and even at age 38.5 I was able to conceive on just the second try. I found the costs very modest- I was in grad school at the time and finances were a concern.Very glad I used them and have recommended to several friends. Compared to a second attempt I made three years later through UCSF, this clinic was far superior. read more