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    Pacific Sky Mortgage

    5.0 (1 review)
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    Maureen Martin - HomePlus Mortgage

    Maureen Martin - HomePlus Mortgage

    (175 reviews)

    Mission Valley

    As a first time home buyer I was apprehensive about the whole process and totally clueless where to…read moreeven start. We just closed on our first house last week, and I feel SO FORTUNATE to have found Maureen!! She is a mastermind of the mortgage lending process! I don't think I've ever met someone who is so hardworking with such high standards. Even better, Maureen upholds the same high standards for every one else involved in the lending process (escrow company, lenders, realtors, etc.) and she is constantly 2 steps ahead and prepared for anything, with a back up plan "just in case" to ensure everything goes through seamlessly. As a first time homebuyer initially unfamiliar with the process, I now know I threw a couple curve balls and Maureen didn't even bat an eye. As if all that wasn't enough, I also had no idea where to start when looking for a good realtor. Maureen suggested a few she has worked with in the past that she thought were really good, and she did not disappoint. I ended up choosing Melissa Tucci as my realtor, who was just as amazing as Maureen, and the two of them working together turned into an unstoppable powerhouse that could move mountains and get a deal done! If you're looking for a mortgage broker who will take care of you like family and go above and beyond, look no further. You will not be disappointed!

    A Dream Realized in 18 Days - Thanks to Maureen Martin…read more Words can't fully express the gratitude I have for Maureen Martin of Homeplus Mortgage. From the moment we began our home-buying journey, Maureen showed herself to be an absolute powerhouse--a strong, focused businesswoman who brings unmatched professionalism, compassion, and commitment to everything she does. Maureen isn't just about numbers and paperwork--she's client-centric to her core. Her dedication, responsiveness, and fierce determination made us feel supported every step of the way. When I finally met her in person, I immediately felt her radiant energy and warmth. Her aura and spirit are something truly rare--she's one of the most special, genuine people I've ever had the pleasure of meeting. Thanks to her tireless efforts, we went from placing an offer to holding the keys to our new home in just 18 days. That kind of turnaround is almost unheard of, but Maureen made it happen. We are forever indebted to her for not just helping us close on a house, but for helping us secure our dream. If you're looking for a lender who is not only masterful at what she does but also deeply human in how she does it, look no further. Maureen Martin is a godsend.

    Renzo Marsano - MAR Financial - Renzo Marsano MAR Financial

    Renzo Marsano - MAR Financial

    (290 reviews)

    I've worked with Renzo Marsano three times now, and each experience has been outstanding. He first…read morehelped me purchase my home, then guided me through my first refinance, and most recently assisted with my second refinance. Every time, Renzo has been professional, knowledgeable, and incredibly responsive. Renzo takes the time to explain all options clearly, answers questions quickly, and makes what can be a complicated process feel smooth and stress-free. He truly looks out for your best interests and tailors solutions to your specific goals rather than offering a one-size-fits-all approach. The fact that I continue to return to Renzo says it all. I trust him completely and would highly recommend him to anyone looking to purchase or refinance a home.

    It's been almost a year at our new home and Renzo helped us with us refinance! It was our first…read moretime so we had a lot of questions. He walked us through the entire process professionally and kindly. The entire thing went very smoothly. He was always available to answer our inquiries. Prior to refinancing, there was an incident where we had an issue with our escrow account and Renzo graciously agreed to assist us by having a three way call with customer service. This is one of many examples to show how he goes above and beyond to help his clients out; The quality of customer service was beyond a doubt amazing! Thanks again for everything and helping us out! Most definitely recommend Renzo if you are seeking a home loan or need assistance with refinancing.

    Navy Federal Credit Union

    Navy Federal Credit Union

    (34 reviews)

    Mira Mesa

    Mishandled Fraud Case and Broken Communication Channels…read more I've only been a Navy Federal client for a few months, and unfortunately my experience has been defined by a serious case of identity theft and a frustrating lack of support. A preapproved auto loan check was issued in my name, but I never received it. That check was stolen and used by a dealership to purchase a vehicle without my knowledge or consent. Despite immediately reporting the fraud and submitting extensive documentation--including a police report, fake IDs used in the transaction, and an email from the dealership acknowledging the fraud--Navy Federal denied my claim without explanation. Their e-message system consistently failed to upload attachments, and their fraud department refused to confirm what documents they received or how they reviewed them. I was repeatedly told to call customer service, only to be redirected back to the broken messaging system. It was a loop of deflection and zero accountability. Eventually, the dealership returned the full loan amount--including interest--and Navy Federal refunded my payment. But they still refuse to formally acknowledge the loan as fraudulent, leaving my credit and reputation in limbo. This situation could have been prevented or resolved much faster if Navy Federal had better fraud controls, clearer communication, and a functioning support system. I expected more from a member-focused institution.

    denigrating racial remarks from teller when picking up check to finance auto , avoid this branch…read morealso witness customer same situation

    Pacific Sky Mortgage - mortgagebrokers - Updated July 2026

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