"I had a terrible experience at the UPS Store on Seminole Trail in Hollymead, Charlottesville. The…read morestaff, especially the manager, were extremely rude, dismissive, and even hostile. I would strongly advise anyone to avoid this location."

I'm so thankful for Jason and the other staff at this location!! They worked with me for over an…read morehour as we sorted equipment that needed to be returned to my former company. They are AWESOME!!!!

Been using them since we moved to Charlottesville 3 years ago. Always efficient and friendly. We…read moreship to DPOs and European addresses and they are not fussed or confused about it. Good service and good people.

If i could give 0 stars i would. I spoke to the man on the phone. He seemed so nice. We were…read moretalking about the items he was going to ship to me from an auction company i use. Normally with this auction company i am able to print my own label and send it to the person and they ship it all on my dime. He didn't give me five seconds to even explain myself. I said "hold on a sec I'll get my computer and I'll tell you what i get concerning the price", he said "I really don't care what you get!" He said "I'll just give it back to the auction company and you can deal with them, You people just don't get it, we have rent to pay." He got agressive. I am African American and he called me 'You People' which is VERY racist and insensitive. I would never use this company if you have anything important to ship, lord knows what they'll do with your packages if they don't like you. He could have just as easily said "we don't except outside labels, that's our store policy" and given me the choice to pay what they charge or have it sent through a different service. I would have accepted that and it would have accomplished the same thing he wanted to begin with, for me to take my money and package elsewhere.

I had a letter that I needed to send out priority via Fed Ex and the last pickup had already passed…read moreso as one of the staff was going to be driving by Fed Ex, she took my letter to hand deliver. That is customer service that is extraordinary. I will definitely be using mailbox express for my shipping needs as they care about their customers and are quite nice to deal with.

I have just started using this place for renting a mailbox, so maybe it's a little early for a…read morecomprehensive review, but I'm writing this now because unlike the other reviewer, I found Denise to be exceptionally friendly, helpful, knowledgeable and eager to be of service. I've only met the Terry, the owner, once so far and found him to be the same. The prices for a mailbox are less expensive than the UPS store, with no additional charge for after hours access.

Their printing services are terrible. I needed to print a poster for an International Biomedical…read moreResearch conference that I am leaving for in 1 day. I spoke to an associate on the phone who assured me they could do the custom size I needed and print within the time frame I needed. I went into the store to complete the order, and an associate told me I would be helped personally. They left and didn't come back to help for 15 minutes, and when I got them back to help, they then told me they could not print the custom size I needed. Then I waited another 15 minutes for the associate to come back, and finally, a second associate came back and told me the size I needed would have to be sent to their other facility to be printed and would not be ready in time. I ended up leaving after wasting 30 minutes and my chances at getting this poster printed within business hours at another store. Very disappointed and will be taking my services elsewhere from now on, and spreading the word on their associate's lack of knowledge on their own services.

this place doesn't know what it's doing with printing, they lie and hope customers don't pick up on…read moreit. Repeatedly i've ordered with a specific paper weight because I use it for an art process where the paper weight is important. They ran out of paper and didn't even bother to tell me and it's happened the past 4 times i've ordered from them and they refuse to fix it bc apparently they've been out of paper for weeks?? how does that happen to a print shop?? and the customer service is also trash and the people don't know what they're doing. Will start ordering from anywhere else bc yall suck

I have had two experiences with Fedex in the last 2 years, and both have been pretty sad…read more Deliveries were both late, and both were left in a very inconvienietn place for me to pickup. I live in a 3 story apartment with no elevators sadly, and both things I ordered were not available in person, and both weighed over 40 lbs. I live alone and do not have help, and so despite the items being delivered to my apartment building, they were not brought up the stairs and to my door. There was not an option to write down delivery instructions, and so I had to lug these very heavy items up two flights of stairs by myself. The first delivery I saw them deliver the item. There were two employees and they propped it up against the wall and walked off. I hurried down the stairs and asked if they could please help me get it up, and they looked at me, ignored me and got back in their truck and left. This was about a year ago. The second delivery happened today. It was 2 days late, and arrived while I was at work. It said delivered and there was proof but no picture until I got home and saw it propped up against the wall like the first one. I am injured in the leg, and it took me 30 minutes to get this 60 lb box up both flights of stairs because I was alone. 30 minutes up maybe 65 steps. Something your employees could have done in 2 minutes but chose to be lazy and unprofessional. I may be wrong here, but I feel a delivery persons job is to deliver, regardless of the location. If it's 10 flights of stairs, you do it because you signed up to deliver. It's your literal job. I don't work in delivery because I know I am not fit enough to do it well. Delivery drivers should not be allowed to do the bare minimum because "the stairs look too hard", "theres no elevator", or " it's too hot". It's. your. JOB!I get the unsafe area thing, but if you don't feel safe delivering, don't do the delivery and send the customer a message. Keep it in your truck until you find or get a safe place to deliver it. Fedex allows the bare minimum, and they already have a army of hate from all the other pissed off customers they refuse to listen to. I hope they get buried. Leaving a package not even close to someone's apartment door is just pure laziness. there is no value in this company. They don't care about us and making our lives easier, so we shouldn't care about them either. UPS and USPS aren't perfect but at least they ALWAYS deliver to my door. Always. Fedex, has NEVER.

This place is worthless. Totally WORTHLESS. Some rude, young woman hides in the back. It never has…read moreanyone working the counter. You can hear people talking in the back and they ignore the customers for as long as they can. They are NOT KNOWLEGEABLE ABOUT anything. Not sure why it says ship center, when they only carry regular mailing boxes and not an array of sizes. The woman is a rude jerk and that seems to be the only one that comes out from hiding. Close this crappy place already.

A very good experience with service and well stocked inventory. I actually went twice over three…read moredays. Plenty of parking nearby and the lot was clear of debris. Signage is excellent, I was shopping for back to school items for my college daughter and found everything I needed. A lamp, desk organizer and the hard to find putty for wall hanging. I also utilized the restroom which needed attention with no toilet paper. Checkout was very smooth and staff friendly. I would return. 3.5 rounding up with a nice clean well stocked store with friendly staff.

Excellent printing customer services at the north Hiway 29 location. They did a beautiful job…read moreprinting my order, always patient and polite. I really appreciate their professionalism and helpfulness.

The team at GG does fantastic work. Whether you come in with a specific idea or need a lot of…read moreadvice, they are terrific. They have wide-ranging frame, mat, and glass options and do beautiful work. I won't go anywhere else.

Today I picked up my friend's diploma and it was stunning - the picture doesn't do it justice. We…read morewanted a specific suede border and the owner was able to order exactly what we wanted. The owner runs a small, family business right on the downtown mall, it's a cute and friendly space so I highly recommend stopping by for your framing needs. You can even touch all the different sample frames that are velcroed to the wall. It's not just diplomas but for all the special moments in your life down to just framing a poster. There's even some amazing prints and art to look at while you wait!

The top of the $400 dresser I bought was covered with a runner and on top of the runner was a…read moreselection of several large lamps for sale and several Knick Knack/tchotchke items for sale. Although I looked over the dresser, opened the drawers, etc., I did not move all the lamps and many assorted knick knacks. I then paid for the dresser and made arrangements to pick it up the following day. When I returned to pick it up, there was a VERY LARGE split in the wood, ALL the way across the entire top of the dresser and way too wide to repair by any method. This major damage had been covered by the runner, the lamps and the knick knacks. So . . . Usually, normally, sellers will be transparent about damage, flaws, chips, cracks etc., and then it's up to the buyer to move forward with the purchase or not. Because the damage was so extensive, I did not think the dresser could be transported without breaking completely in two. Because the damage was hidden/concealed, I felt deceived. I pointed this out to the staff, who launched into their "no refunds" spiel before I could even finish my sentence. I was rather abruptly offered to the "opportunity" to leave the dresser (and my $400) behind if I no longer wanted it. Still, I extend Kudos to Twice Is Nice for serving seniors in need!! Thank you to the volunteers who offer their time. Thank you to the folks who donate. If an item is damaged, you don't have to attach flashing lights or a neon sign, but it's not "nice" to cover it up, then pile it high with multiple heavy items making the damage almost impossible to detect until too late to make an informed purchase decision.

Wonderful finds in excellent condition! I always spend too much, but come home with great things!…read more If you make it to Charlottesville, I highly recommend this place look out because Twice is Nice has two stores in the same general vicinity.