Been using them since we moved to Charlottesville 3 years ago. Always efficient and friendly. We…read moreship to DPOs and European addresses and they are not fussed or confused about it. Good service and good people.

If i could give 0 stars i would. I spoke to the man on the phone. He seemed so nice. We were…read moretalking about the items he was going to ship to me from an auction company i use. Normally with this auction company i am able to print my own label and send it to the person and they ship it all on my dime. He didn't give me five seconds to even explain myself. I said "hold on a sec I'll get my computer and I'll tell you what i get concerning the price", he said "I really don't care what you get!" He said "I'll just give it back to the auction company and you can deal with them, You people just don't get it, we have rent to pay." He got agressive. I am African American and he called me 'You People' which is VERY racist and insensitive. I would never use this company if you have anything important to ship, lord knows what they'll do with your packages if they don't like you. He could have just as easily said "we don't except outside labels, that's our store policy" and given me the choice to pay what they charge or have it sent through a different service. I would have accepted that and it would have accomplished the same thing he wanted to begin with, for me to take my money and package elsewhere.

Best moving crew ever and I've moved so many times, this was so smooth and the team went above and…read morebeyond for us. I'll be using them again, they are highly recommended on Uhaul and I back those incredible reviews. Thanks for getting us out to Dulles last weekend. You guys rock! Appreciated all the hard teamwork! Thank you! Jen & M

I'm extremely disappointed in how Smooth Moves Cville is handling our broken TV situation in which…read moretheir workers insisted on moving our TV (probably because my partner is pregnant and the smaller mover has "8 kids and expecting more"), broke the TV and acknowledged they broke it but get back to the office and blame us. The office people had the nerve to tell me "the movers don't always know the policy" then why let someone represent your company make false promises IF THEY DON'T KNOW NOTHING. This is on top of being an hour late to the house we moved from, taking at least 3 breaks, and taking several pictures while inside our home for who knows what. Update: Rachel also likes to post as the company on facebook with the same lies as they continue to make. As I expressed there others should be concerned with going with a company that is not trustworthy or honest especially when it involves entering your personal space. Best to avoid. They may be the cheapest but you're definitely get the same customer service as the saying goes "you get what you pay for." Hire friends before them and don't even consider as a last resort.

I cannot recommend this company enough! They were hands down the best moving company I've ever…read moredealt with. From the representative that called to schedule to Bryan and Will who were our movers. They were the fastest to respond to our moving request. They had no problems with switching our moving date because our closing date on our home changed. When I called with follow up questions, Carly was extremely reassuring and gave me peace of mind that they would be able to handle our move! Bryan and Will showed up and were ready to work. They asked follow up questions to make sure they understood our needs, and did everything neatly and in a timely manner. They were polite and understanding. I will absolutely use them for my future moving needs!!

This is a long overdue review. We've moved a lot - even across the country, but this was one of the…read moreworst moves even though it was local. This was a big move with valuable furniture and art. The loading went OK since we had already packed everything except for the furniture and art. All the boxes we packed were labeled by room and contents. The damage was discovered after the move. If the Forman chosen for the job is not good your move will be expensive, difficult and there will be damage. The guys they sent worked hard but not smart because the Forman was inexperienced. He did not focus on priorities that would make the move smoother, He was in CYA mode the entire time. He pointed out minor flaws in a few pieces of furniture that we already knew about and acknowledged. The irony of all this CYA is that these movers or rather their forman deliberately hid damage that they caused. * They damaged the wall in the stairwell of the destination we moved into by gouging the drywall and chipping the paint. And said nothing. * They chipped the glass of an expensive dining room table top. And said nothing. * They spilled Gatorade on the carpet in one of the bedrooms, covered it up with boxes. And said Nothing. * At the destination they dropped boxes that were clearly marked by room just about anywhere and everywhere. We found boxes marked "Kitchen pots and Pans" in the garage. * They left Art sitting in the hot sun * We had specifically asked that the beds be unloaded and set up in the bedrooms as one of the first things upon arriving at the destination, to determine what other furniture would fit. This was repeatedly ignored. Instead they dragged their feet but kept asking where certain pieces of furniture were to go. The move ended up being much more expensive by 30%. Take this is a caution. Maybe if you're a student and you have inexpensive stuff - things like this will not bother you. But if you have things you care about. Maybe you can hire a company that can do better. Working with them was frustrating and in the end very expensive.

We saw good reviews and they mentioned veterans. My boyfriend is a veteran and served 25 years…read moreactive duty in the military, so we went with this company. While making the deal with John, it seemed to go good, however, we found out afterwards there was important information he left out and was not offered! We moved on May 3rd 2025. First,they were late to the location. I got worried, but they showed up 30 minutes or so later. I was told they ran late from an earlier move. So I figured no worries, I was just glad they showed up. The moved seemed to go great, they were nice guys, it was pretty hot out and they worked hard! Once the move was complete, I thanked them and tipped them very well and they left. When we turned on one of the TV's (2 - year old, 75 inch smart TV), exactly where they delivered it and left it, it had a huge crack across the top along with other cracks and white lines going down it. (My boyfriend did tell one of the movers he was worried how he handled the TV and where and how he set it down. And the mover basically told him to hush that it's his job and he knows what he's doing!! ) I was very upset, as I paid good money for that TV. We called the gentleman that we made the deal with, John, and he stated we need to file a claim, but he wasn't sure of the outcome since we didn't have the insurance. We advised him we were not offered insurance and were unaware of that, he admitted he didn't offer it because he knew we were already on a budget. That should have still been offered to us regardless!! Then he asked how they moved the TV, we told him with a moving blanket, he explained it should have been moved in a special box that is around $100. So again, another issue on their behalf. He gave us the info to file a claim, we filed and had tried contacting them by phone and emailed numerous times. They never answer the phone and I never did get any calls back. They took 6 weeks to say they'd give us $50 for our TV that was over $800, two years ago (now worth $618). They said it was because we didn't have the coverage!! But, how are we supposed to be aware of it when we weren't told about it? Also, they moved our TV incorrectly, another issue that was out of our hands and not our fault. I am so disheartened by this. That TV was supposed to go to my daughter when we moved, she was so excited to have it and now all we will get is $50 and a broken TV to take to the dump. Just so wrong and unfair. I would not recommend them after this!!!

We are in awe. With…read moremiserable diy moving experiences in the past, we contacted my guys moving and storage for assistance moving south towards 5th street. Come move day and the crew went above and beyond our expectations. The truck arrived *right* at 9 o'clock, and after q quick review + paperwork, they had all of our furniture and boxes on the truck and we were on the road by 9:25. And upon arriving at our new place around 10, everything was in and settled by about 10:30. We could not have asked for a smoother, more efficient move than what we got. We had originally expected to be done between 12:30-1, but by being so ahead of schedule we were able to unpack everything and be settled in before night time. Eternally grateful to my guys moving and storage, we will be hanging on to their number!

We contacted Chris and team to unload a truck that we had packed and driven ourselves from…read moreNashville. I contacted Monumental Movers 2 days prior to our arrival and they responded immediately offering to assist. Chris was super professional coordinating the service. The team arrived on time, inventoried the space, and got to work. They unloaded a truck full of all things from a three bedroom house in under three hours. Everything was handled with care and they offered to help stage our rooms. We couldn't recommend Monumental Moving more. They're outstanding! HIRE THEM.

Movers sent out without any equipment to use and project took twice as long as it should have. Not…read morethe young guys fault that did the job at all.

These guys did a great job getting me out of a bind and was understanding of a number of challenges…read moreof the situation. We had to move a family member's possessions after they passed away and were on a tight timeline right before Christmas. The company helped make it happen and sent an extra crew member to help and Sam did a great job running his team and they dealt with the game of Tetris fitting all the contents into a storage unit. Highly recommend!

These guys moved me in April of 2017. Professional movers wrap the furniture in blankets and…read moreplastic to keep it protected and dry. Professional movers also take care of the lamps. These guys had no blankets, no cardboard, no plastic and they complained at me b/c my lamps were not packed. Then they left items at my old house. (The new owner had to call me to come get them.) I bought pizza for the American Moving crew. After they left I found pizza crusts thrown into my yard and other trash from food they had eaten. In all - they worked fast, but were unprepared to do a professional move (no supplies) and they left my brand new yard strewn with trash. Ug. Call some other company!

I was thrilled to have Jeannine bring her KonMari sparkle to our house!! She did a complete…read moremakeover in every category throughout my house. The results were, and continue to be SO refreshing!! She is an absolute doll to work with, has great wisdom and plenty of patience. If you want to LOVE your home and be organized and feel energized, I would HIGHLY recommend contacting Jeannine!!

From the owner: I love helping you create calm from the chaos and bring your home into a state of functioning…read morejoyfully! Clarify your vision for your life, free up your time, your space and your mental space through decluttering and organization. Downsizing, especially in preparation for moving. Unpacking services - make it an organized home from the start! Once the boxes arrive at your new home, I will unpack and help you create an organized system that allows you to make a quick and seamless transition, jumping right back into the important things in life!

On Time Movers (owner is Roy) just assisted me in my move when I sold my house. They were very…read morecourteous and prompt. I met with the owner, Roy, prior to moving day. He quoted me an hourly price which included three men and a truck. Upon arrival Roy came with two men. I was a little disappointed as I felt that "three men" did not include himself. Roy did however do just as much moving and work as the other two men. If there had been Roy and a three-man crew it would have been A lot more efficient, faster, and worth the hourly cost. When I spoke to Roy about this he adjusted the cost. I felt it was very fair of him. Next time I will know to get specific details and not assume anything! On time Movers completed my move without breaking one single thing!!! Considering I moved to an apartment on the third floor and had some very heavy items these guys worked really hard! I am really grateful that they were able to get everything from point A to point B The heartbreaking and without scuffing, denting, and marking up the walls!

I wish I could give less than 1 star. I've never dealt with a less professional business owner in…read moremy life. Tried to bump me on the charges because he couldn't deliver the services in the time agreed to. Damaged multiple pieces of furniture requiring professional repair. Had a leak in his truck allowing rainwater to damage priceless antique books. He then made zero effort to make it right. If you hire these guys, you are a fool and asking for trouble.

Great job picking up and transporting a piano, electric keyboard, and organ. They retrieved the…read moreitems from 2 locations. They wrapped everything and secured it in the truck. Jasmynne set everything up and kept me informed the whole way. The price was comparable to others in the area and they are very flexible. Antonio took care of everything he was timely and professional. I would recommend them whole heartedly!!!

I set up an appt with this company. They won't come out to do an inspection/inventory analysis of…read moreyour place; they only would make a facetime appt. So, we set up an appt and I arranged my work schedule around said appt and they never called me. I called them for 2 days trying to find out what happened, but they didn't answer the phone and sent me a text lie saying they would call me back, but they never did. The only person I could call was the same person who failed to keep the appt, so I couldn't even contact a manager about the situation. Their website said they are reliable, trustworthy, and dependable, which is the 3 things they were not. Avoid this company.