This place isn't worth your time. My friends and I rented boats ahead of time for the last two…read morehours of the day. When we showed up right on time we were told we would only get one hour with no refund. That alone should have been enough to leave but we had been looking forward to it and took the hour. Getting the boats was an awkward and uncomfortable process. The guy working was watching a show on his phone and very clearly made us aware that we were annoying him. He hardly acknowledged us and carried his show with him while he walked around. Absolute jerk behavior. He passed us off to a nice young woman who got us in the water. Once you're out in your boat things are great as you're not interacting with any staff. With our limited time we only went out about 300 feet and turned around. We were hanging out paddling within 50 feet of the dock for our last 15 minutes when the guy that we initially worked with started CONTINUOUSLY blaring an air horn for the better part of 15 minutes. We paddled in with time to spare. This is the part that made me furious: I was walking to rack my oar when the guy watching his show came up to me and blew his air horn while a foot away from me. I have no idea why he did this but it blew my ears out and caused me to drop the oar I was carrying. He literally looked at me and pretended nothing happened and walked away to keep blaring the horn. Absolutely unhinged behavior - we paid in advance and we're nothing but smiles I have no idea why he treated us this way. I hope management sees this and realizes they have a major problem somewhere in their employees that should be figured out before the new season. You've got some weirdo working there who clearly knows he has no supervision.

Cole was incredibly helpful and nice. He made our experience extremely positive! We drove down from…read moreNH, and it was well worth it!

5 stars. Member for 60 years .My 4 girls participated ,as well as my wife and I, in mostly all the…read moreevents. like being in a summer resort all summer long. Charlie Allitto P.C. 5 big star ratings.

Two years later - we have been members for five years. The club continues to be a wonderful place…read more This is the second year our son is taking swimming lessons (they are free) in which the quality of instruction is top notch. Our goal is to enable him to pass the swim test and qualify next season for sailing lessons. We have made a number of friends. Without exaggeration, joining the club has transformed summer from an unavoidable misery to my favorite season.

Gorgeous lake and beautiful town but this boating place does not match its location. Completely…read moreoverpriced and not competitive to other options. Moreover, the service is awful. The students who work there are adorable but they are not able to help customers when short staffed, without kayaks or paddleboards (all but a couple removed on Labor Day weekend during their open hours), and without a good process for helping season passholders check in quickly to alleviate lines. They also do not help new people to learn the sport or getting into the boats. I hope Wakefield will consider using a much more reputable service provider next year. Boating in Boston is the worst of the worst. For a better time, check out https://paddleboston.com, http://www.massaudubon.org/get-outdoors/wildlife-sanctuaries/ipswich-river/about/camping-canoeing/canoe-rentals, http://www.coasttocoastpaddle.com, http://www.salemkayak.com/tours-details/, or http://newburykayak.com.

The lake is beautiful! Great place for family and friends. It's a perfect lake to go kayaking,…read morecanoeing, etc. Downside is that the prices for the boating are not the best.

Stopped in very last minute as they were closing on a slow late summer Tuesday. Was driving…read morethrough and wanted to see some loon's if at all possible. The dog and very competent daughter greeted upon walking in off street. Marty the Owner came out and recommended paddle board and directed to nearby lake. They were spot on! The family of 7-loon's right in area Marty recommended (great long paddle). What an experience! So grateful found these folks... our country needs more like you these days. Thank you Marty, grown daughter and dog!

This is a great shop, very impressive. With EMS gone now we have fewer choices when looking for…read moreoutdoor wear. I really liked what they had for men's and women's outdoor clothing. Interestingly enough, they also carry a decent selection of used gear: backpacks/sleeping bags, etc.. Great experience in this wonderful shop.

My wife and I had an absolutely exceptional afternoon kayak outing with Clay. It was an enjoyable…read morepaddle and also great to learn so much about local flora & fauna and to visit the lighthouse and lighthouse keepers on Straitsmouth Island. Thank you Clay!!!

Tara was a very caring guide. She was well informed about the area and made the paddle a great…read moreexperience. There were four of us, my husband and myself along with our 24 year old daughter and 19 year old son. The experience was perfect for all ages and offered something for everyone. I'd recommend asking for her as your guide. You will take home great memories!

Our friend group went kayaking during the long weekend and everything went smoothly…read more They have different kind of rentals and a large number - we did not have rental bookings in advance. Life jackets are provided of course and we have to sign waivers. The river route is so long and scenic and will definitely take hours. The staff are really helpful as well. My only complaint is that they only have fixed full day rental rate. I wish they also have half day rate for people who only wanna spend a short time. - 7.5/10

Spent the day on the river with some friends and had the best time! With more than five rentals you…read morereceive a discount if you call - they made that super easy! Check in was smooth, gear was great and everyone was super friendly. We had a beautiful day!

I booked a kayak at the Kendall Square location and landed here. I should have gone the other…read moredirection - the most difficult part was near this location, and I was paddling against the wind and current most of the way. Other than that, it was a great trip! It's a nice mix of peaceful trees and city views. I also paddled through a sailing team practice, which was cool. The boats were in great shape. The life jackets were showing their age, but I guess that's what you get with rentals. They estimated 1.5 - 2 hours for this trip, and it took me about an hour. I docked a star from this location, because the workers didn't really seem to know what was going on when I returned the boat. I needed to let them know I came from the other location and the responses were "that's cool" and "okay" and "I don't know what to do with that". Turns out you have to check out in a trailer at the end of the dock and tell them, but no one seemed to know. Still a great trip!

TL;DR - Paddle Boston at Kendall Square is my go-to for kayaking on the Charles. The staff is…read morealways friendly, prices are fair, and the views of Boston and Cambridge are unbeatable. Their season passes and Fourth of July rentals make the experience even better--highly recommend! _______________________________ I love being outdoors, especially on the water, and Paddle Boston has become one of my favorite spots in the city. I discovered them shortly after moving to Boston and working in Cambridge, and it has been a go-to ever since. Their kayak rentals are fairly priced and offer an amazing way to enjoy the Charles River with unbeatable views of both the Boston and Cambridge skylines. The staff is always friendly, helpful, and welcoming. Their kayaks are perfect for the calm waters of the Charles, not overly advanced but not basic either, just right for a relaxing paddle. I also love that they offer season passes for frequent paddlers and special rentals for the Fourth of July Boston Pops Fireworks, which is truly the best way to experience the show. While I typically take the T to get there, parking nearby on Main Street has never been an issue. If you are looking for a fun and easy outdoor activity in the city, I highly recommend Paddle Boston at Kendall Square.

Our extended family had an absolutely fabulous time in June at an important family kayaking event,…read moremade possible by Aquahoppers; thank you Donna and WT!! Donna was extremely accommodating regarding our arrangements (which were not straightforward!) and her flexibility and suggestions made our whole morning go incredibly smoothly. They delivered 8 single kayaks at 8:30 in the morning, which completely eliminated any hassle for us, and met us at the end of our kayaking and took care of everything. Mobile kayaking is a great concept! Donna and her 1st mate were super friendly and very pleasant and fun to work with. Simply fantastic and highly recommended.

What a great couple. What a great service. Why bother loading and aggravating getting the kayaks to…read morea lake when these 2 will just meet you wherever with the kayaks and off you go. Reasonable price and superb knowledge between them both. They take the time to set you up and take the time to make sure you had fun. They obviously love what they do and want everyone else to enjoy it too!

Always super easy to understand and be notified of any changes based on weather. You can always…read morebook ahead of time for the boats you want to rent. If you're going many times, look into getting a season pass

I went to the location in Medford to kayak. While I was there I accidentally left my watch in a…read morewaterproof bag, which my mom gave to me with her initials engraved in it, it was priceless and extremely important to me. I called them 4 TIMES in the span of a week, even getting someone else to call them to ask about it, The first time being only an hour after i left. Every single time they said they had no updates and they DIDNT EVEN TRY to look for it. They even forgot my name, number and every time without fail they asked me what my watch looked like again but they never even searched or sent me a follow up email. If they had looked when I called the first time, they would have IMMEDIATELY found it because it' was at the top of the waterproof bag section. This watch means so much to me and I now have left the country so there is no opportunity for me to get it ever again. I really hope they can improve their customer service because this is extremely disappointing and hopefully others can see this and not leave anything there because you will NEVER get it back. I will never be using this company again and i suggest nobody to book anything with them for their lack of respect and care for any of their customers.

Wonderfully helpful staff who ordered a custom spray skirt for me for an older kayak. Super…read morefriendly and knowledgeable which is key to a good sporting store, whether it's kayaking or golf. Thanks a bunch guys.

My wife and I had a very disappointing experience at this store yesterday. The salesperson was…read morepatronizing, arrogant and borderline rude. As required we scheduled an appointment to try on life jackets. They didn't have a mirror to see how the life jackets looked on us. The salesperson blamed it on the Pandemic. We also planned to look at kayaks, but, after the experience with life jackets, we changed our minds. Here is a sample comment from the salesperson, "Unless you want to get run over by a boat I wouldn't recommend a grey life jacket." Really? Needless to say we will take our business elsewhere.