Based on a detailed assessment of my needs and measurement of my feet, Chanelle helped me find the…read moreright shoes for my feet. I tried three shoes and chose the ones that made me feel like I was walking on clouds. Chanelle was very attentive and caring- thank you! I can't wait to walk in these new shoes. Happy holidays, everyone!

Excellent service. Raphael was knowledgable and attentive, listening to my concerns to help me…read morefind the right trail runner.

What a great place. They have it all - great shoe styles, in high quality materials, and very…read moreknowledgeable people. They will take the time to figure out exactly what will fit you perfectly, in a style you like. This is such a positive experience, a rare jewel.

I went in to browse their large comfort shoe selection and Amyn helped me. I found him extremely…read morehelpful, he looked at my feet and told me which would be a great comfortable shoe and which would give me a challenging wear - and the shoes he recommended weren't the most expensive. I really appreciated that he cared. it was clear his goal was customer comfort and wearability. There was no pressure when I said I'd think about it as I was checking out a few places and this was the first. And he said he'd put it aside for a few days no problem. I found that refreshing. And I have bought a couple pairs from there and even with a discount and they are the most comfortable shoes that not only look stylish but also are soo comfortable, Dansk brand. And Ritchie was kind and approachable as well. Thumbs up to this small business with personalized care and care to make customers have good shoes for their particular feet : )

I saw a good deal for grey men's slip on shoes - size13 - 20%:off ... rang up @ $145 ... questioned…read more... cashier abruptly dismissed as I had taken wrong ones ... and did not want to look ... mislabled ... or what ...he was not interested ... he did say sorry ... but ... why would anyone shop there??? SCAM as far as I can see.

Your manager Shauna is one of the most professional and pleasant people that I have had the…read moreprivilege to meet in the commercial shopping business. I had a problem with a shoe purchase, and went back to the store to buy another shoe that might have been better for me, not to ask for a refund or exchange, and this lady on hearing my dilemma over my last purchase offered to take the shoe back in return for a better choice. I did this and have never in all my years of shopping in many parts of the world had this experience ever. I will now buy all the shoes that your store has to offer from this location. With more personnel working for you like Shauna, the Shoe Warehouse would excel in customer satisfaction world wide. A very satisfied customer

I brought a dress in for Wendy to sell on consignment last summer. She said she would take it and…read moreto come back in six weeks to see if it had sold, as she was going to switch to autumn clothes then. I asked if I should be signing a contract and she said no. That should have been a red flag for me right there. But instead I gave her my business card and the dress and left the store, not feeling right about it. I went back in six weeks, and she didn't know what I was talking about, and said she wouldn't have taken any clothes without me signing a contract. She finally found my name written in her book, but had no idea where the dress was or even if she had it. She told me to come back in a week. I came back and she still said she didn't know anything about it. I described the dress in detail, but she was just very curt with me. Wendy took my phone number again, and said she would call me when she found it. Well, of course she never called me. I never got my $250 dress back nor did I get paid for it. I felt I couldn't push it as there was no contract and she kept denying she had the dress. I have learned from that - always get it in writing, but I feel as though she stole my dress from me. I would never bring anything there on consignment again and would warn anyone who wants to bring anything there. I won't even shop there again, as she is unprofessional, disrespectful, and rude.

An older woman with short brown hair and bangs working here today (Aug 28th, 2021) was body shaming…read moreher customers. One lady pointed to a dress she liked, and the worker said, "maybe let's start with a dress that will fit you." Another young girl was about to try on a pair of pants, and the worker said, "you do realize that those are a size zero?" The girl pointed out very kindly that the tag said they were a size 8. The worker rudely asked if she looked at the waistline and aggressively told her that she's been doing this for 35 years. The store is tiny, so everyone could hear her commenting on these women's bodies. This store is not worth your time or money.

I came from out of town and one of the things on my list was to solve my shoe wear issues. I…read morechecked out the internet and since these guys were near where I was staying I headed there . I did not have high hopes as the brands they carried are similar to every other store I have been to. When I entered the store there were more sales reps than shoppers in the store and they were very welcoming without being pushy. The young woman that assisted me was the most considerate of reps and she knew her shoes. She measured my feet, asked a bunch of question, listened to my answers and said I'll go get some for you to try on. It was an interesting experience. She actually knew that shoes don't all fit the same from one supplier to the next and she knew that it might take several trips to the back for more shoes before she satisfied my slightly odd requirements. She just kept on helping me until we found the perfect shoes. Thanks to Emma who was so patient and knowledgeable. This place is awesome and the staff are all terrific. Give them a try!!

I went in on a Sunday to buy a pair of jogging shoes. It was busy and the sales person that helped…read moreme was distracted. As I am older, she didn't seem to think I could be a runner, and I ended up with an inferior shoe that I never wore again after two runs. A total waste of money.

Great service and professional staff. Had amazing suggestions on what might be good. Highly…read morerecommend.

They took about a month but they did finally answer me and were very apologetic about my…read moreexperience! So I will give them one more shot but if they pull that again with me then I will make heads roll!

Sandra gave my wife excellent service this past weekend she really took time and excelled in…read morecustomer service Salamat Sandra

My first time ever leaving a one star review, came here with friends from out of town to change…read moresizes. There was some language barrier as my guests were from India, which I tried to explained to the sales lady as I could tell she was getting impatient with them. As I explained it, she became more upset and said things like "we are in canada, not India", and made us feel like she was doing us a favour by just doing her job. I had to walk away because I was getting upset at the complete lack of civility let alone customer service. I appreciate that we all get impatient or are off some days, but to be snarky with customers isn't right. Fortunately my out of country friends are the easiest and nicest of people, they didn't even notice her behaviour and pleasantly thanked her for her help. Personally I've never seen such poor customer service. Over the years we've sent a lot of business to this store, sending our out of town guests here for sandals but not so sure anymore.

I will Say first off amazing store! 3 floors, lots of…read moreoption. Now, sorry to say but as soon as I walked in I had 10 people ask me if i was ok. It really deterred me from shopping and enjoying my experience cause of so many people clinging to me and coming up to me. Back off. Please. It takes away from me enjoying or shopping this experience. I did enjoy the store layout but this didn't help being asked every 5 mins are you ok? I walked out quickly and felt pressured. I get it's a new store but please give someone some breathing room. Let people Approach you sometime

The staff was really nice and I loved the look and it had new styles I hadn't seen at other Adidas…read morestores.

I stumbled on this location by accident and it was hard to miss it as it's located beside the main…read moreentrance. It was surprising to see that their products had discounts when compared to the Burnaby location which never seem to have any sales at all. The West Vancouver Sneakerbox has an inviting and calm West Coast interior design with extensive use of cedar wood for the displays and walls. The one person staff was friendly and knowledgeable. I couldn't resist getting a pair of limited edition New Balances M997GY2 for half price and they had it in my size too. They were a decent selection of limited edition shoes from New Balance, Nike, Adidas, Asics, Puma and Vans.