Adj: Professional and Proficient…read more This AAA service is located in the busy Lake Crest Village Shopping Center of the Pocket/Greenhaven area and is a convenient location between downtown and Elk Grove for those who live in and travel through either direction. They provide AAA products information, services enrollment, insurance purchase and assistance, tourism services, some DMV services, and notary service. So they really do provide a lot in one location, but of course you need to be a AAA member. The line can get long at times, so bring a book or something to do and expect to wait. However, the lines do move quickly and the staff that work at the main counter are friendly and helpful. In terms of DMV services, which are very popular, they can't do everything, but for sure you can pay for new tags (registration renewals), but be sure to have had your car smog checked first if required. They can also give insurance quotes and explain services that sometimes get lost in translation over the phone for those who want more personalized in-person guidance and help. Good to compare shop for insurance products to find good value since it's getting harder to get reasonably priced insurance coverage as many insurance firms have left CA. This location is open Monday to Friday from 9-6 and Saturday from 9-5 which are pretty generous hours, especially that it's open on Saturday for many who work M-F. Overall, it's a convenient and efficient service center although sometimes the staff can be kind of stressed out so they may not be as friendly, but give them some grace and experience kindness in return too.

Def impressed with their customer service. We walked in to get our International Driving Permit…read more(IDP) and got in 30m. With Luis's help, he took our photo and explained the process and just like that we were done. I made a small mistake on the application and he caught it and corrected it. It's $20 plus tax for 2 passport photos and $20 application fee. Super easy process def recommend.

The absolute best customer care and utmost Kindness from Janeth and Gerardo has been such a…read moreblessing to me since moving here. They are always eager to help and truly go above and beyond to make sure I was satisfied. Highly recommend to anyone!! They have saved me so much!!

Really good customer service. I was with a previous agent for 10+ years and saw how above and…read morebeyond they help out, I knew I would be satisfied. Highly recommend!

Review is for this location and it's staff, not the company…read more.. If Robert or Nancy has a bad day, you'd never know it. Anytime I go in they always have a smiling face, and almost always remember my name. This is outstanding since I rarely ever go in.

Have enjoyed working under Bill for years now. He is professional, kind, prompt, honest and very…read morerespectful and on top of things. He has always had our best interest and we appreciate working with him! Thanks Bill!

I've been insured with them quite a while now. Great service by Karen she's a really helpful…read moreperson. Give her a call to get a quote. She deserves 5 start.

Great service! 5 stars!!!! Great reasonable price. My friend name Karen. She wonderful service!read more

Very kind and helpful. We booked a last minute appointment for notary signing and she was kind…read moreenough to put us down after 5pm. For payment, she takes Zelle, cash and check. Each signing was $15. Fast and quick. Thank you, Yulian.

She was prompt and prepared. She reviewed the documents and took time to ensure we were aware of…read morepricing. She was friendly, nice and thorough.

Omg. Horrible. So incredibly patronizing. From literal insurance salespeople (woman in front area…read moresitting at desk). They need an attitude adjustment, stat. Take your business elsewhere. Can't stress this enough.

It's been my car insurance agency for 10 years, and they are always really helpful, and let me know…read morewhen I am eligible for discounts, and what's the best value (and/or cheapest overall) policy. That said, I always ask for Luz because she is the most knowledgable and friendly. Mike, the owner, is also great if you ever need him for anything. I don't generally need a lot from them, but last fall I did have to transport my sister-in-law's car to LA after her insurance lapsed and she moved out of the country, and it was registered in another state, but that lapsed too, and I needed it covered by insurance for the 2 days I'd be there.... and without making be feel completely sketchy, Mike helped me navigate the situation. I guess I'm just trying to say that I get myself into odd-ball situations and they are always there to help. And they're cheap.

My house insurance went up 40% at Costco. I probably can't beat that but I will at least try…read more I am talked to Terri Stearns a few years back for moto insurance but needed tow service included which they did not carry. However I remember how kind and knowledgeable Terri was. So I drove here because I did not know the name of the company, only the location. Talked to Terri again unfortunately they don't carry home insurance but may be soon. Just know Terri provides top shelf customer service. It has been a long time since I have been this impressed with customer service. As I walked out a customer was walking in and stated 'they are just wonderful'.

I have been with Ron Andre State Farm for many years and I can not…read moretell you how helpful they have been to my husband and myself. Terri Stearns the office manager has really helped me when I needed it. My grown children also have their insurance with Ron Andre.

After the original owner passed away the service went down from excellent to zero. I didn't even…read moreget a call or note reminding me to renew. I have no input on which company or which endorsements I want to add or delete. This applies to both homeowner and flood insurance.

Don't believe the 5 Star Reviews, I fell for it…read more They're rude and harrassing which they call "personal service." I had an issue with Grange Insurance (one of the insurers they partner with), which they cover our vehicles, home, and umbrella. When the issue arose, I called the Leland Insurance Agency. I explained the situation to the person who answered the phone and their response was "and?." Filed a complaint with the California Insurance Commission against both Leland Insurance Agency and Grange Insurance. Today, we received documents from Grange Insurance indicating our renewal - We Will Not Be Renewing with Either (Grange Insurance nor Leland Insurance Agency). Good Luck!