First off let me explain that I teetered with ranking this at 2-stars. I'm giving 2 stars because I survived, It could have been a worse situation and the staff wasn't as bad as some may have encountered on their own personal experiences. Thank God the was no requirement for wearing masks any longer though. I had a colonoscopy and endoscopy last Thursday. To begin with and from a "customer service" standpoint I cannot figure out why he requires physically bringing all medications to EACH appointment that you have with him, regardless of the medications already being documented in your records and no changes whatsoever. But they WILL send you home if you happen to forget bringing the actual prescription bottles with you for each appointment. Also, he has no online check-in for any appointments. Very archaic for these days. I found the staff as being professional but seemingly overworked and testy because of that. My appointment for the procedure was for early afternoon for some reason (especially challenging to me because of the required 24+ hour fasting beforehand) and with everyone I encountered it seemed that they might have been cranking out procedures as if they were on an assembly line, herding cattle. The day of the procedures I realized that this was a Soviet-style medical set-up for a colonoscopy and endoscopy. The procedures were done inside his office building (!), not inside a hospital like I've had done 2 previous occasions back home in Texas. The prep room was inside an expanded office space, sectioned off with hospital-style draping separating 4, maybe 5 of us. The woman on the other side of the drapery from me was "hacking up a lung" with all of her coughing (thank God draperies were there) but it seriously raised questions about the sanitation conditions of the area because we were all within such close proximity of each other. When I was wheeled in for the actual procedure I was carted into another converted "office" area!! I was honestly looking around checking sanitary conditions for things like cobwebs (I never saw any). I noticed stereo equipment, pictures, books etc. I was thinking I was in a dream to tell the truth. Afterward, I was told by Dr. Pai that I don't need another colonoscopy for 5 years. Keep in mind though that I he did mention that I had a biopsy from the endoscopy that performed at the same time. He simply mentioned that the biopsy was taken and would need to get results from the tests and follow up with me by phone. I had no problem with that at that time. I find that it's important to understand that there was ZERO mention by Dr. Pai as to the frequency of needed follow-up endoscopies - I learned THAT from my PCP with whom I happened to have a routine appointment with the very day (I showed her printed results of the previous day)!! She was seemingly surprised at the procedures that I described. I noticed that she made a personal note regarding this, likely for future referrals that she might need. I can assure you that I will be seeking other doctors for any follow up procedures going forward rather than Dr. Pai. read more

Dr. Pai's office and team are the best! They are efficient, they listen, and are very caring. The schedulers, the office staff, and the advanced practice providers all make sure you have clear instructions. We were in and out with no waiting and every question answered. Highly recommend. read more

very small waiting rooms very crowded.apt at 12:00 waited until 1:30 an ask someone about my apt they said it would be 45 more minutes an ive been fasting since 12 that night very unprofessional... maybe don't book so many people in one day...just some advice....!!! read more

I have been to this office for several months for my gastritis but all they can do is prescribe me meds. They cant figure out problem or suggest a solution. As for staff members well...one lady was nice that helped me but front receptionist leaves less to be desired. I dont get why they always overbook cause everytime i try to get a hold of them i am always put on hold. I can always get a second opinion with better staff but its just frustrating sitting in phone for 10 minutes everytime i call just to ask a simple question. I wish i can search for a place that has nicest staff that cares. read more

I had an appointment today. The receptionist was rude. I've never seen the doctor. I decided to be seen somewhere else because of the receptionist rudeness. Her actions reflect this doctor's office. I wouldn't recommend this doctor's office to anyone. If you're active duty or a veteran, DON'T COME HERE!!! You deserve better. I deserve better. read more

I like this office. The doctors and nurses are great. They are helpful with what you need to know, and getting you what you need. The only problem with this place is the staff up front. Especially when it comes to make an appointment. There is a girl named Ashley, if you want someone who listens to your time needs, or the whole reason you need an appointment, hope you don't get her on the phone. She can't listen, and she raises her voice when you inform her, you've told her something three times and are aware of the situation at hand. Other than scheduling nightmares, this place is the place to be for your gastro issues. I trust the doctors, and they always make me feel comfortable. read more