We reached out to Paid Fairly and have a very timely and considerate response from a representative. However, at the time, this representative was not licensed in VA so he referred us to another adjuster. I do not know if Paid Fairly has a VA license now; but, if you decide to use Billie, I recommend you ask if Paid Fairly will be the team working on your claim. If you are referred to Shorter Settlements, DO NOT USE THEM. Kharee was very unhelpful and unresponsive. We did not get the damages we needed covered. He told us back in September that our claim was under appeal and we haven't heard from him since October. We've tried phone, text, and email and no response. We have been in touch with our insurance company and they have no record of an appeal. We are going to research to see if we can still recoup any of the cost but we will absolutely not be working with Shorter Settlements or Paid Fairly. To be fair, Paid Fairly has been responsive, they just aren't handling our claim. They did, however, refer us to Shorter. read more