Our Council of Unit Owners hired WayneFrazier of Insurance Claims Specialist in April of 2023 after an insurance loss in June of 2022 that caused significant water damage to three first floor condominiums and common area. We entered into the Appraisal process with our insurer in April of 2023. When Wayne was hired as our independent appraiser, most of the rebuild had already been completed. The required mitigation and reconstruction back to original specification condition was very complicated due to the structure originally serving as an office building before it was repurposed to luxury condominiums in 2020. Restoration work was well under way when Wayne was hired. Hiring an appraiser at this stage of the process is difficult for any appraiser. But Wayne spent countless hours onsite understanding the scope of the damage, mitigation and rebuild parameters. In addition, his knowledge of the appraisal process and required documentation was impressive. While maintaining complete independence, he guided us throughout the entire process. His effort resulted in an award that provided the association the needed money to restore and repair our homes to exactly the way they existed prior to the damage. Without Wayne's expertise and knowledge, we would have received less than 1/2 of the money from our insurer necessary to make the repairs. We are forever grateful for his hard work and no nonsense approach. Thank you Wayne for bringing 3 years of an insurance nightmare to a positive conclusion which has allowed our community to finally focus on living our lives. read more

Wayne responded immediately to my request by calling me and discussing my situation. We had a leak from the base of our faucet into the kitchen cabinet below which caused quite a bit of damage to a few cabinets and the floor. He very honestly gave me a rundown of the process which included pricing, timing (may take months) and the possibility of needing an umpire. I trusted his honesty and transparency and he had great reviews online so I went with him, and am glad I did. The process did take about six months, but he was able to work with the insurance company's adjuster and get me 350% of what they originally offered me for my claim! His prices are reasonable and well worth the money, I was very pleased with the award. I hope I never need to make a claim again but I know who I would call! read more

Thanks to mr. Frazer for his knowledge of how to hold the insurance company accountable for their obligations. the Allstate adjuster wanted to patch the roof and fix the interior which would have cost less than $10,000.00, but the claim adjuster said that the entire roof needed to be replaced and the cost to do so would be $46,000.00. Mr. Frazer had to take action in the court to get Allstate to respond in a responsible manner. read more

Simply put, hiring Insurance Claims Specialist, LLC was one of the most important decisions we made in getting our roof damage resolved. We are responsible homeowners with a strong track record of maintaining our house and property, as well as making sure we have proper insurance coverage. But when weather damaged our roof and our insurance provider denied our claim, we found ourselves in uncharted territory. The process with the insurance provider was daunting, confusing, lengthy, stressful, and not transparent. We were kept at arms' length and passed through multiple reviewers. They sent a third-party engineer who showed up unannounced, spent very little time inspecting the damage, and then submitted a report that had numerous factual errors. That report then became a baseline for the insurance company! We were buried in red tape and going in circles. Wayne was able to quickly step in and, using his extensive expertise and knowledge of the regulations and insurance process, got right to the point. As a respected, experienced adjuster, his analysis and steadfast conclusions carried weight. In what could have been a disputed claim that may have taken years to resolve, he cut through the red tape and was able to resolve the matter in our favor within months. In a world where homeowners are kept at arms' length and treated with skepticism, Wayne was treated with respect as a knowledgeable expert whose views were grounded in experience. When he spoke, people listened. Wayne was very candid and responsive to us. He kept us out of the process details and acted as our representative, while keeping us appropriately informed. He made the process much less stressful! He got the right people to listen and move forward with the right decision. Again, one of the best decisions we've made. We highly recommend Insurance Claims Specialist, LLC without reservation. read more

I used ICS and Wayne Frazier for my home insurance claim. I had a smoke loss caused by a neighbor's fire. By the time it was done, Homesite Insurance had completely replaced most of the inside of my house and replaced the roof as part of code upgrade coverage. They paid around $250,000 (including ALE in a sweeeet luxury pad at Icon Rotunda). Context: My neighbor on the other side of the fire got two coats of paint from USAA. Two coats of paint. Wayne did an amazing job. He got my claim a quick and fair resolution. I trusted him to find every dollar my insurer owed. I also valued his candor. He called things like he saw them. If he didn't think the insurer owed something, he didn't ask for it. He was experienced, expert, and professional. I will definitely use him again if I suffer another insurance loss. read more

Hire Wayne Frazier NOW if you need a public adjuster. He helped me obtain more than half of what the insurance company wanted to pay for my claim. He was organized and professional throughout the process. Thank you again Wayne for all of your help!! You're truly a blessing... read more

I was absolutely satisfied with the work Wayne Frazier did for us. My insurance company wanted to give me half a roof, yes, half a roof. Wayne fought for the entire roof---only right--- and he got it. I would recommend him for any dispute in the future !! Very grateful ! read more

It's as simple as this: Allstate's adjuster wrote that wind and hail damage to your roof amounted to less than our $1,000 deductible. Insurance Claims Specialist renegotiated the claim for more than $40,000. I didn't even think this was possible until it happened. We now have a new roof and a new insurance company thanks to Insurance Claims Specialist. This was the deal of my lifetime!!!! read more