The office rescheduled my first apt. Dr didn't explain anything in detail and tossed a few prescriptions my way. I scheduled my next apt only to have it rescheduled twice. When they tried to reschedule the second time I canceled and told them I won't be returning. I have chronic pain and cant be pushed out constantly. read more

Wow I just read all the reviews on here... crazy. I try not to be a squeaky wheel but I hurt beyond words. I see Dr Pirouz and the NP sometimes. Dr Pirouz is the first Dr to actually listen to me about my pain. He listened to me and read more

Can't get a call back. Tried 1st time patient line and even the manager's line. Going to try other places.

Unhelpful, uncaring, incompetent, unkind, unprofessional organization. From the office to the physicians. If I had any other options I would take it. They have no intention of serving the patient, phone calls not returned, hours stated they are open until five, but stop answering the phones at four. Nice to know since my issue wasn't resolved and now I have to try again tomorrow. Which is so frustrating because I have to go through the same thing I did all day today. read more

If you want a practice that seems to specialize in overloading its employees, ignoring the HIPPA rules, treating its patients with disrespect, making mistakes but not acknowledging them or apologizing for them, keeping its patients waiting for an hour or more at each appointment, having a waiting room that is tiny, an office is dirty and cramped, and doctors who think nothing about increasing opiates but then telling you that you take too much. If all this appeals to you? This is the practice for you. read more

Let me start by saying the fact that a pain management facility like this uses Yelp takes balls! Why? Everyone they deal with is in chronic pain! Tough place to start right? Some patients should take this into consideration when they review, or just not bother. Ok, I have had RSD for 7 years. I also have had neck surgery due degenerative discs and osteoarthritis, surgery on both shoulders and one knee. I have been getting pain management at USC because finding anyone capable in this county is hard. Until my primary care doctor recommended someone to me because I was having severe neck and back pain. His name is Dr. Sean Pirouz, and he happens to work for Pain Management Associates. I know, the place has a bad reputation right? A bit of advice... I know you are all hurting. For some this may be a last resort and are expecting instant success. I have been doing this dance a long time. I have found kindness gets you much farther than hatefulness. True story, as I was waiting in one of the surgery centers for an injection, a patient sitting next to me got up and told the staff to "F@ck off" and left. Because the center was running behind. No need for that. Dr. Pirouz is a very good Doctor. He listens to you intently, and wants to hear your story. We came up with game plan and are moving forward. All scheduling of appointments and nerve blocks at the surgery centers went well. All I could say is maybe schedule less appointments at the surgery centers during the day for better time management. I am sure that is easier said than done though. All in all, great job everyone! I know it takes all of you. Peace... read more

Pain Management Specialists is operating with several Drs as independent providers. It also has high staff turnover. I have been going there for more than 5 years and have seen Dr. Pirouz or one of the NPs working for him, of which there have been many. He has been relatively nice until yesterday, when he verbally attacked me several times over a mistake that I did make, unintentionally, and fully intended to correct. I have neck surgery in January. This will be my 11th surgery and am not just trying to get meds. I have heard his staff speak about him several times but have never experienced it myself. From my experiences being in his office and the surgery center, he thinks it is okay to intimidate the people who work with him, on a regular basis. When I tried to explain, he treated me like a drug addict off the street! This took place in front of my son and his father. Dr. Pirouz would ask me questions, then would not listen. I tried to explain but he constantly interrupted me by yelling over the top of me. Then he would tell me to go ahead and then do it again! This was beyond anything I've ever experienced in medicine or otherwise. It was unprofessional and consistent with a verbal assault and gender discrimination. I don't think he would've spoken to a man like that. The call got "disconnected" at his high point. I was shaking so bad that I could barely dial the phone back to speak with a manager. I was crying so bad that they could barely understand me. I was given a solution to drive 35 minutes immediately to resolve the sitaution within 1 hour. I said I would do my best. I couldn't drive at that point because I was shaking so bad. I also had another existing Dr's appointment for my whole family to receive the Covid vaccine in Templeton. Then, I was immediately called back by the manager to convey that it was no longer an option and completely revoked. She continued to explain that he isolated me to one month of medication and closed my case as his patient. When the manager told me to find a new doctor, I tried to ask her for information about what I could do to see another doctor/provider there. She did not offer any help or information and it appeared I was completely isolated from continuity of care from Pain Managemen Specialists. If I am going to be able to see another doctor there, it is still unrealistic to expect a patient to get another referral within a month! You have to get an appointment with a general practitioner, then wait for insurance to approve a referral, then get an appointment to see a specialist as a new patient. The problem is that Pain Management Specialists appear to have a Monopoly in this area. Anyone on narcotic pain medicine has to go there. How long will Dr. Pirouz be allowed to treat patients and staff like this?! Hopefully someone can benefit from this information. read more

I can not recommend this place to anyone. I had my first horrible appointment a couple of months ago. I saw dr rayes. My friend goes to the slo office and she loves her dr so I decided to try this office because I live in Atascadero. The dr that I was scheduled with was dr rejas. My first visit I had to wait over a hour. When they were finally ready for me I was taken to the back without even as much as a "I'm sorry." The dr was rude, condescending and he does not have a decent bedside manner he wouldn't listen to me speak and I was treated like a drug seeking patient even though I was not asking for medications I was looking for a doctor with a little compassion that would be able to help me try to find out why I'm in so much pain. I called the office and complained and asked if I could see another doctor at that practice. Well that was a waste of time they called me back and told me that they wanted me to give the doctor another try before they will transfer me to another dr. Visit #2 was a even bigger waste of time. The dr was offended when I told him that I had a problem with his attitude and he basically threw a tantrum like he was a 3year old without a nap. Long story short do not even waste your time coming here. The office itself is very dated and just like the other reviewers said the staff itself is rude. If you want to be treated like crap then this is the place for you. If you'd like to actually get pain management then please go somewhere else. read more

The Doctor here is a genius! My sister-in-law was / has been in constant high pain for over ten years. with his work of managing medications and referral to Pain Management Center in San Luis Obispo, she has had some pain free days! Incredible and truly a miracle for someone with a laundry list as long as hers. I may only be the driver to get her to and from appointments, however I get the full set of results and these people are terrific. Thank you So Much! read more

Pain Management Specialists - Upstairs. . - Pain Management Near Me - Atascadero, California

Avoid read reviews for the SLO office. Same company just another office to scam those of us in pain. Office wait times are awful. Appoints scheduling is a nightmare. They treat you like crap when they are the ones who messed up billing and appointments. Go anywhere else but here. They also can't keep the same staff in the surgery center in SLO. Every time I went it was new faces. If that is not worrisome then I don't know what is. read more

Stay away from this place. Doctors accept patients when they do not have capacity to treat patients. They will only recommend services that they can offer themselves. You will not get the right treatment here unless it's something the treating doctor can perform himself. read more

I have never been treated so poorly. The doctor Dr. Kia and NP Angel were always respectful and caring and were good medical providers. Since this time, Dr. Kia has moved to another practice. NP Angel only works one day a week. I have needed pain Management for over15yrs. The office staff are rude and poorly trained and are not familiar with "THE PATIENTS BILL OF RIGHTS" unsupervised. The wait time with a appointment was 1-3hrs delayed on the average. After 4 scheduling errors for a epidural procedure my insurance cancelled the authorization. After questioning staff on the problems this had medically caused me, I was treated like a drug seeker verbally humiliated and fired as a patient. They refused to release my medical records for 30 days to intentionally delay securing new medical services. My primary doctor had to demand my records be released. With so many chronic pain patients needing medical care,this created a extreme hardship and interrupted my continuity in care. This practice would benefit from a administrative audit of HIPPA laws and practices. The office staff are continue belittling to patient in need of care. If there were more clinic available for care,this would not be tolerated. read more

Ok first off I didn't ask to be hurt, I got injured carrying trays at work, and got a back injury, and was sent here to pain management in Atascadero, Ooo my, first thing, the office people don't give a crap about you! They are very rude and not compassionate, weird because they are in a field working with people, who are hurt, vulnerable, depressed, and everything else, and people who just want to get better, not treated like you are beneath them, The Mexican girl who works the front and takes your BP sooo rude and not friendly I feel really uncomfortable around her. I don't think anyone there likes their job, And don't EVER miss an appt due to sickness, you go in there pukeing and shitting on yourself, because it'll be another 2 weeks before you get another refill. I will say this, DR.Kuang is very nice, the nicest one there so ask to ONLY see him. As far as his staff goes, don't expect anything that comes naturally to regular people "sympathy" when others are hurting, This staff doesn't give a crap, and rude to you on top of it. read more

I started receiving cervical epidurals in the Atascadeto location in 2015. I only had one bad experience with having to wait more than 2 hours on one occasion and that was at the SLO office. I received several shots over a two year period and was finally getting real pain relief!!! I liked the NP Mellie Keene and saw her regularly. I am not a fan of Opioid pain medication and only take half a dose when absolutely necessary. Mellie was always ok with that and actually made me feel I was doing the responsible thing. In 2017 I moved away. I moved back at the end of 2019 and a couple of months ago I asked my Primary Doc for a referral to return to Pain Management for the shots. Due to Covid I was told I could only be seen in SLO. I was told the Atascadero office was closed. My first appointment for an evaluation was frustrating. I sat for an hour before being called back. My appointment from start to finish took 90 minutes and I literally spent no more than 30 seconds with my doctor. He walked in said ,'I know you. I don't need to do a physical exam. Let's schedule you for a cervical epidural." I was ok with that because the shot was what I wanted due to great results in the past. I arrived for the shot approx 2 weeks later and after sitting in pain for more than 90 minutes I left. I had words with some of the staff and I stand behind the content but, I must apologize for the angry manner in which it came out. I rescheduled the shot after a telemed appointment with Dr Patel and this time my appointment was scheduled in Atascadero. Apparently the office isn't closed completely like I was first told. Today I was told they are still seeing patients there but, only once a month. The staff was kind and courteous and respectful. They appeared to care about my comfort and my understanding of the procedure. I have no complaints about today's staff!!! I do have to say though I was very disappointed that I waited 105 minutes before being called in. This time I waited in my vehicle so it was a little more comfortable and less painful but, I have a real problem with the long wait!!! I show up to my appointments 10 minutes early because I respect their time. I wish they would respect my time as well. I understand emergencies can happen but, this seems to be more of a scheduling issue that the Doctors don't seem to care about resolving. I will continue to speak up but, unfortunately I don't know that it will do any good. read more

This clinic is mismanaged. I was assigned a doctor who had no certification and when I called to inquire about this I was told, "he has tried to pass the test several times, but it's a really hard test". I asked for another doctor but was told I would have to see this guy first. Unfortunately, I sarcastically said, "isn't this like going before a judge in a court of law and having an attorney who couldn't pass the bar". This got back to the doctor in question who entered the examination room along with FIVE other people. He gave no introductions, no explanation, and had already decided on my treatment plan before reviewing my case . I have AS, a mixed neurological/mechanical pain disease. After complaining to the office manager (who told me it was't her job to listen to paitient's complaints) she reluctantly agreed. This time I brought my wife as a witness. The next doctor actually said, "I don't think there is anything I can do for you". I wasn't looking for a "cure", just some basic understanding. Do yourself a favor and unless you have an easily understood condition avoid the frustration of dealing with the adversarial incompetence that is "pain management specialists". read more