We hired Gonzalez Painting to paint the exterior of our home. Their written quote specifically…read morerepresented their work as "Satisfaction Guaranteed." Unfortunately, the quality of the completed work and the attention to detail have not met our expectations, and numerous workmanship issues remain despite giving the company two opportunities to correct them.
Upon inspecting the completed work, we found numerous problems, including uneven and crooked paint lines, visible paint drips, problems with caulking, and other areas that did not reflect the level of workmanship we expected from a professional painting contractor. Appropriate protection also was not used in various areas where it could have helped prevent paint drips and overspray.
One of our primary concerns involves the caulking. In multiple areas, old and deteriorated caulking was not removed before new caulk was applied. Instead, new caulk was applied over the existing worn caulking. When I questioned this, Jose told me that none of his competitors remove old caulking. This was particularly surprising because our neighbors are currently having their home professionally painted by another contractor, and we personally observed their painters removing deteriorated old caulking before applying new caulk.
Gonzalez Painting has already returned to our home twice in an effort to correct problems with the original work. Despite these two corrective attempts, numerous workmanship issues remain unresolved.
Francisco, the supervisor, came to our home to inspect the work. During that visit, he stated, "It doesn't look bad from the street!" We found that response concerning. We contracted and paid for professional exterior painting and expected professional workmanship upon reasonable inspection, not simply work that appears acceptable when viewed from the street.
Following the unsuccessful attempts to correct the work, my husband and I spoke with Jose at the main office about our concerns. My husband specifically mentioned the lack of attention to detail. Jose became very defensive and told us that if they took the time to concentrate on every detail, it would take them months to finish each house.
That response significantly increased our concern about allowing the same crew to return. Attention to detail is a reasonable expectation when hiring a professional painting contractor, particularly when the problems involve visible paint lines, drips, caulking, and other aspects of the finished work.
We also believe the unresolved condition of the work is inconsistent with the "Satisfaction Guaranteed" representation contained in the company's written quote. We relied upon the company's representations when choosing Gonzalez Painting, and after the original work and two subsequent corrective attempts, we are still left with significant workmanship concerns.
We have extensive photographs documenting these conditions, including photographs of problems that remained after Gonzalez Painting was given opportunities to correct the work.
Gonzalez Painting has now had two opportunities to correct the deficiencies, and significant problems remain. At this point, we have lost confidence in the workmanship of this crew and will not authorize the same crew to return to our property for a third attempt.
