I went in for the first time to drop off an important FedEx package. At first I it seemed that…read morethere was no one at all in the store. I was about to leave when I spied a young man silently observing me behind a counter. I told him about my package. He told me to put my package on a shelf marked Fedex Ground. I replied that I had a Fedex Express package. and put the package on the Fedex Express shelf. He did not print out a reciept for me, so I had to ask him to do so. It seemed to me that he was comitted to doing as little as possible.

Convenient location with some parking - street parking is plentiful. Very efficient staff.read more

I want to recognize the outstanding service at the UPS Store at Mid Valley…read more Candace always goes above and beyond without complaint. I needed all my receipts from all of 2024 and she scanned them all to me for tax purposes! Hats off to the employees at this store!

Every homeowner in Carmel knows how screwy the USPS can be. Sue runs a tight shop & their boxes are…read morea convenient way to pick up your mail daily or after hours with a key. Another nice thing about having a box is their package receiving services provide a physical address as well as the obvious safety factor. Jared handles all my boxes like a pro. Definitely recommend. Friendly front staff too.

Amazing customer service from the moment I walked in! I needed a document notarized for work, and…read morethey helped me right away. The staff was very friendly, the wait time was minimal, and I didn't even need an appointment. Super convenient experience!

Mailbox service and packages in mail boxes service. After hours entry with key and mailing…read moreavailable on site. Need id to set up a box. Great value for the money. Efficient assistance while there.

Couldn't be worse. They lose packages ALL THE TIME have given me other peoples packages. They even…read morelost a wheel chair that I purchased for my disabled father. They deny all of it and treat you like dirt. Don't use if possible.

For those of us who don't have street addresses, this place is a godsend. They've been handling my…read moredeliveries and returns for years now and every single person who works there is not only efficient and helpful, but they're also friendly and personable. I have never once had a bad experience, they know what they're doing. And now the store has been completely renovated and is even better for customers!

I needed to have some important documents shredded and they were quick to offer assistance and a…read moreprice quote over the phone. I learned that the shredding is not done on site but sent out and very secure. When I went into the store they assisted me in getting my boxes inside and speedy service. I'd use this service again.

Today, Thursday Sept 10th I arrived at UPS in Pacific Grove to drop off a stack of returns that…read morewere already labeled for my Mom. Mind you I am a caregiver and have a 2 year old full time. It's extremely hot out ( I have a serious autoimmune illness which gives me migraines in the heat) and It was clear that I was in a rush ( by the stack of boxes I brought in all at one time). I told them I did not need a receipt and that I needed to go pick up my baby. He was crying his eyes out and I still had prescriptions to pick up ( but that's besides the point) . I asked if I could just leave the boxes with them. The two women working ( one dark haired younger woman, and a light hair middle aged woman) immediately told me I had to scan all of the boxes myself. When I asked if they could please help me they said I still needed to do it myself. When I refused to do so ( because I know they are able to do it) one of them says that they weren't a mail carrier or postal service. ( Darker haired woman) Something of that sort . The other one says that for next time I have to do it myself. ( lighter haired older woman) At least she said it with a smile but WOW. I was the ONLY customer in there and there were two of them in an air conditioned facility. I was blown away. What is your job then? I will never go back to this store. Never. I'm nervous my Mom's packages won't get to where they need to go now. I've worked in customer service all of my life and have even taught classes to employees. This store needs work. You never know what someone is going through and you should treat everyone with respect and kindness. Half the people going in there won't know how to do that themselves . That's why you are there. To do your job and help people. The only kind thing one of the ladies did was pick up one of the packages that fell off my stack ( dark haired young woman) so I will give her credit for that. But the attitudes were uncalled for. I want to also add, the reason my Mom sends me is because you were rude to her before. So , Take care. I wish you two better days ahead.

Super friendly and very helpful, but unfortunately, I cannot use them any longer. They charge to…read moredrop off US postal.

I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

We have been coming here since the new owners took over, the new schedule is better now since they…read moreclose at 8. Started coming for the ice cream but we bought our first water jug a few months back and prepaid to make it easier for refills. New owners are very kind and always treat their customers like family!

Full service water store, with the option for healthy Alkaline water!!! while I was waiting for my…read morewater , I got 2 scoops of the Mariannes ice cream. This ice cream is locally made and with so many unique flavors, the owner Tiffany offered multiple free tasting samples. They also have local Gizdich Ranch pies freshly delivered 2 times a week, dutch apple is my favorite, yummy .

This UPS store at the Del Monte Center just charged us $3.00 (Friday, January 30, 2026 at appx…read more 10:10am) TO PRINT the UPS shipping return label for a return we were making via UPS. Awful.

Came by here the other day to make a few photo copies and was given excellent service. Also love…read morethat there are U.S. Mailboxes outside to drop mail, which is very convenient. Also, copies were well priced and not ridiculous like you find in some other establishments.

Adriana was very informative and assisted me with questions I had about potentially renting a…read morestorage unit.

This used to be a good company, but has gotten greedy…read more I have been renting a 10 x 10 space for over 12 years. My original manager, Monica, was wonderful, personable, and very helpful. Management was friendly and understood business. For years, I was able to pre-pay storage for the year, and in exchange get one month free discount, a deal for both of us. but corporate took that away. Prices have been going up 10% year, much higher than inflation! My monthly price went from $364 in August 2024 to $ 393 in Sept 2024, a 10% increase. Double inflation. I was just informed by phone yesterday from a ZStorage PRO manager my price will be going to $614 in the coming January 2026! THAT IS OVER 50% INCREASE IN RENT!!!! This is crazy! DO NOT RENT FROM STORAGE PRO! ordinary folks should LOOK for another company.