Love the salon. Got my hair done here and left super happy with what I got, I trusted Carmen bleaching and dyeing my hair which was super quick and very professional, she's very patient and kind. My only issue was one of the workers very rude. Very rushed to leave and left before shift was over. Cursing and gossiping out loud And rushing for me to pay while getting my hair washed. Carmen was very calm and just maintained quiet apologizing for the behavior. The worker closed earlier while me and Carmen were in there and turned the lights off on me and Carmen While she was washing my hair. read more

Every six months when I get my haircut, they charge an extra five or ten dollars. There is no set fee for a haircut. You're at the mercy of the hairstylist to what fee you are going to be charged. I'm not going back anymore. read more

0 stars. I had a 3:30 pm appt. They didn't sit me down until 4:15. They took two other people before me that came as walk ins after me. One lady came I. And stated out loud she'll give two tips if she was able to go before others and they took her !!!!!! The people had no organization whats so ever and I wouldn't recommend them to give you a haircut. Also I'm back to edit my review to add in that I was sat in a chair with an older woman/stylist with grey hair and glasses and I showed her a photo of what I wanted she started brushing my hair and then went to the receptionist..... then the receptionist asked to see a picture of the hair and tried to explain the (shoulder length hair cut) I wanted. After that I got up and said I don't trust you guys cutting my hair after my experience of an hour here I'm sorry and left without paying anything (I'm sooooo thankful I didn't get my hair cut here ) go to Insight Salon it's a half mile away read more

Best blow outs - great price and quick. Walk ins ok No frills spot for sure Cash only on Sundays read more

It was literally waste of my time and money. The Turkish lady doesn't have any clue what is deep highlights. The roots didn't match with the rest of my hair. Eventually I had to make another hair appointment to get my hair done read more

Palace Hair Salon - Hair Salons Near Me - Franklin Square, New York

Got a very new look today! Total transformation! The salon was recommended to me by my friend. I drove all the way from Brooklyn and it was so worth it. The staff is super friendly, all possible procedures in one place, which is amazing. Cleanest salon I ever been too, not a hair on the floor. Very proffessional stylists, with awsone reccomindations. My highlights came out perfect and roots matched the color as well. Highly recommend this place for ladies!!! Thank you everyone for making me feel and look beautiful today! read more

Palace Hair Salon - Hair Salons Near Me - Franklin Square, New York

I have been going to Palace since 2004 just love this place , especially Rita she always does a top notch job on my hair. Always go to her don't want anyone else working on my hair. Karina is the best too. read more

I went here last minute to get my hair and makeup done for a wedding, as I am not from the area. I looked online for the prices beforehand and called to make sure they could get me in. They were nice to accommodate, but the girl doing my hair/make up didn't listen to what I wanted. I asked for more powder to cover up spots on my face and she said I didn't need it. I had also asked for loose beaches waves and got thick chunky curls that fell out within the hour. She also rushed because she had an appointment waiting, and didn't spray down any of the frizz or flyaways. Lastly, when I went to pay, they charged me 125 cash only which was more than the prices on their website showed. I also wasn't carrying 160 in cash (price plus tip) so I had to go track down a bank and pull out money. This place was very disorganized and unprofessional, I would NOT recommend!! read more

I don't even want to give this 1 star. I booked a hair appointment a week in advance with Carmen. She was recommended by several people so I wanted to be sure she did my hair. My apt was at 12 and I arrived at 11:50 am. I checked in and the woman at the front desk was like get your hair washed. Now mind you it's my first time here, do you mind even pointing to a direction of where I need to go?! She seemed annoyed and was like over there. Then after 6 ppl got shampooed before me, the shampoo lady is like what are you waiting for? I'm thinking to myself - well if I'm on the line for shampoo, isn't it pretty obvious? So I tell her shampoo with cut and blow dry. She goes oh you wait and takes 3 more ppl ahead of me. Now as if my blood isn't boiling enough, it's my turn to wash and she's like your getting a blow out, I correct her and say it's cut and blow out and she goes that doesn't matter, just tell the hair stylist ‍. So I'm ready for carmen and she and the front desk girl have an exchange because guess what CARMEN is unavailable. Front desk chick seems not to be even bothered with the fact there is a screw up. I just got a trim with some random stylist who was nice, didn't even wait for a blow out. I'll be reposting on all social media, this place is NOT WORTH YOUR TIME OR MONEY!!!! read more

First off this place is poorly managed. The girl at the front desk is very nasty. I got there at 11:45 for a 12:00 appointment. Not to mention it was my first time there and I expected a welcome but there wasn't. I didn't get in the woman's chair till 12:30. So don't even make an appointment. When I finally did sit down with the woman, she seemed annoyed to be there and wasn't paying attention to me (as a new client like, asking my name). She was talking to her coworkers instead of talking to her client who is gonna give her the money. Not to mention she was rushing and I hate when people rush. Horrible management and horrible service. Won't come back. And I suggest you won't come either because they don't care about new clients. read more

Horrible service ! I have use 3 different girls ( Carmen, Maria and Samantha) to get a hair cut and they all work like in a bad mood, I just don't understand if there not happy working there why don't get look for something else ? I get that we all have a bad days or whatever but this is always the case. Never going back there again. read more

To say that I'm so upset is such an understatement... I had been coming to this establishment since I was 19 years old... I have had so many hair dressers there and for years I had no issues however the last three times I've been there has been absolutely horrible! The first of these three I got an older lady ... who clearly did NOT know how to do a blow out... when I got upset she ran a curler through my hair.. Which she didn't even know how to use probably I had to literally stand there using the Curler myself .. but at least the cut itself was not terrible The next time was just a trim... and I got a younger hairdresser and no blow out (ruined by the experience from the time before) it wasn't anything thrilling The worst ever was this last experience today... if they sit you with Carmen ... DO NOT go to her plz! I'm so incredibly upset ... I asked for layers and angles so that my hair would blend beautifully when it dried and I blew it out but it literally looks so choppy like someone took a bite out of my hair... I'm beyond upset .. people work hard every day and we come to a hair salon wanting to give ourselves a little treat ... I'm in tears right now... I have to get this fixed but it's so short ... I've come to this salon so so soooo many times and asked for the same exact thing ... I'm just so upset .. the owner of this place is really sweet and I practically grew up (around the same age as his daughter) it used to be such a pleasure to go here .. there used to be this amazing hair dresser named felicity that I loved ... Carmen chopped my hair so bluntly that I already have split ends on the fresh ends and literally this cut was like four hours ago never ever EVER go to Carmen Also the issue I had is Carmen doesn't speak English well so I had no idea if she even understood what I said ... I'm so upset If you are a younger person (not elderly) this is not a place you should go ... especially on a quieter day If you have to go go on a Friday or Saturday when it's packed and they have a full staff so your chances are better It's such a shame ...I'm Indian my whole family I had turned to this place .. I just texted them all and we will no longer be coming here read more

Yelp does not give the options of NO stars unfortunately! The owner is so dishonest! Read all the reviews here! Their prices are not posted and they make up prices as they go! They tell you one price sitting down and when you go to pay they triple the prices quoted and tell you prices have gone up over night! DO NOT GO HERE under any circumstances! If you don't have cash on Sundays they follow you to the bank! They claim they "don't have receipt or prices posted" Look up NYS sales laws! So many other reputable places in the area! GArden City prices are half the price! DO NOT FALL FOR HIS TRAP! read more

This really is a sub par salon. They stated I needed a conditioning treatment then could not get it out of my hair. Also, very uneven haircut afterwards and staff are not engaging. They run it like a mill. I recommend Heads First. read more

The palace is overpriced and not interested in helping their customers for what they charge. If you don't go there, smart idea this place is not worth spending your money on. Go somewhere else! read more

This is my favorite hair salon. Just walked out today with the most beautiful hair cut by Elizabeth. She cut my hair exactly like how I wanted, and I am so pleased with her work. The salon overall is a hit or miss. Some stylists are amazing, while others are not as experienced. Still, this is the only salon that I ever go to to cut my hair. If you ever head over, just ask for Elizabeth because she is great! read more

It's hit or miss really. I go for blowouts and I'm always a walk in. Sometimes they are very accommodating but sometimes I have to wait a half hour and if they don't have any of the regulars there they'll give me someone who makes a 15 min blowout last double the time. But I'm glad they are there because my schedule is all over the place and I have to just walk in. read more

I have been going to Aza salon in the city for many years, but living in Long Island I wanted to switch over to a salon here. I went to this salon a couple of times and boy was this more of a frustration. Most of them are so rude and stuck up. They don't really respect their client and often choose which client's hair they want to do or not IN FRONT OF THE CLIENT. what is that? Last time I went in for a trim and there was a guy who was going to do my hair. He was so rude AND to top it off, he cut my hair so short and UNEVEN. My hair is a blunt cut, NO layers. This man gave me a hair cut with strands hanging off here and there. I had to go back and get another inch cut to make it even. My long grown hair had to start the process again of growing. DISGUSTING and on top the receptionist gives attitude as if this was my fault.... My friend went there as well and a lady refused to do her hair, because it was heavy hair.......what kind of service is this? This place is a joke...been to many salons..I know this is no way of doing business and keeping clients. read more

This place is horrible!!! Save yourself the money and go somewhere else. I had a hair trial for my wedding a week ago and they barely did anything to it and charged me $55 if fell apart within an hour. I went to Giorgios they were wonderful. I sent all my girls to the palace, they over charged them and hung up on my mother the day of the wedding. They do horrible business!!! They do not know how to treat their customers. It's disgusting. read more

I went in to get my hair done. I asked for Samantha when I called but when I got there I found out she wasn't even there! The owner tried to make me go with another stylist I declined and he was so rude. Safe to say I won't be going back there read more

I wish I could give 0 stars to this place. I went in for my highlights which came out absolutely terrible bright orange and there was a section of my hair which she just plopped bleach put leaving random spots of bleach on my hair!!!! When I was leaving the girl said for me to come back and she'll fix it. I came back a few days later, and she made it look even worse, the worst part was the owner still charged me the second time!!! So unethical, unprofessional and disgusting customer service. No wonder half the staff left and honestly you cannot grow your business by treating your customers like crap. Shame on you palace for.your horrible unethical, non-values towards your customers read more

Hate this place the worst customer service ever..don't go there the woman at the desk is very mean and obnoxious..never again am I going there she accused me of bouncing a check for previously coloring my hair I told her I don't get my hair colored there I come for my son's haircuts I asked to see the check it wasn't my name or phone number on the check she said that's because I gave her my friends check..the woman wouldn't believe me I walked away so angry and aggravated ..I hate that place so much!!!! read more

I can't believe the other reviews I'm seeing! Maybe I just got lucky but I had a great experience. I went in for a cut and blow. Called at 10am and got an apt for 330 the same day. Went in and waited for a few minutes. Receptionist wasn't the friendliest but whatever. Felicity did my hair. She was pleasant and accommodating. I had a picture of what I wanted layer wise and she did an amazing job. I have very long, thick hair so she had her work cut out for her. And it was only $30!!! I thought I was going to spend a lot more. I highly recommend Felicity at Palace for a cut and blow. Perfect hair cut!!! read more

The prices aren't posted ( I thought that was a law?)so make sure you ask before you start, it's very crowded. You will wait. Most of them do a decent job but you have to remind them how you want it and be firm about it or they will cut your hair off. The worst part is that they don't sterilize or wash the combs and brushes between customers. Before me was an older lady with longer hair. The hair was all twisted around the brushes she used.i said why don't you clean the brush. She said "her hair was clean they just washed it". I just think that is disgusting. read more

Horrible customer service!! The daughter of the owner is a complete b*tch.. Totally doesn't know how to treat the customers right. Very rude and obnoxious. Apparently what I tipped was not enough so she followed me out and started yelling at the doorway area. I told her that they should charge their customers right so that their girls can get good tips. It took them a total of 8 hours (not exaggerating) to get my hair right..finally let alone the amount of money they charged us. And the nerve of her to tell me you are not welcomed here anymore .. Is that a way to talk to your customers?! read more

It's not like it used to be...I grew up in the neighborhood and I started going there as a child. Stopped going after the ownership change as the customer service was horrible (went to Georgio's down the block that have many of the same folks). I was convinced to go back and have Dee cut my hair...she is fantastic! May take time to get an appointment, but she is worth waiting for. I've recently moved, but anytime I go back to NY I will be making an appointment for Dee. My wife also goes to her and she could not be happier with her expertise! I give the company 1 star, but Dee 5 stars!!! read more

I use to love this Salon. Since new owners took over, most of the staff left & went to Giorgio's down the block. The result-mismanagement with the skeleton crew. There is one great stylist, Lana. The owner overlooks her & says there's a 40 minute wait . Why not try someone else. This happened to me 2x and I hated the haircut. Find another place to go. I finally did! read more

Writing this post 5+ years after the fact but have to write it- my sister asked for blonde highlights. The dye bled near her scalp and caused a big bleach splotch the size of a golf ball. The lady tried to hide it by changing her part. We refused to pay for this botch job and proceeded to leave as the older male manager chased us in the parking lot and hung on to the hood of our car. Not exaggerating- WORST EXPERIENCE EVER DO NOT COME HERE. read more

How do you give no stars? If you want a cheap haircut come here you get what you pay for. Cheap hair. Unfriendly, unprofessional staff. Even if you have an appointment expect to wait at least an hour even if u call to make sure they are on time there is still some bullshit excuse as to why they aren't on time. It is just a matter of time before this place closes. Only 2 people seem to have a legitimate license as everyone else slicks your hair back and cuts across the back causing an uneven cut. This is the absolute last time I come here. Thanks to the palace for another time ruining my day. read more

I've come here several times because they are close by my house, but yeah I think the service is awful they always manage to make me feel un welcomed.. With the things they say and do.. I think it's because I have long hair and they don't want to deal with it.. I'm not sure.. I can't deal with the bad attitude anymore I'm finding some place new read more

I have been going to this salon for a long time. The shampoo lady is kind of rude and the service isn't perfect. If you want a basic cut or blowout this salon is perfect but for color and complicated hairstyling go somewhere else. The prices are great. The waxing lady is beyond perfect. I had gotten a brazillian and she had made me feel very calm and the prices are perfect. 25$ for a brazillian is a steal! She also did my eyebrows perfectly! I couldn't be any happier with her work! The downside is that is is only there Friday to Sunday not during the week read more

The owner or manager here who is a heavy set white lady is very dishonest. She literally throws you random prices. I called for low lights and highlights in which she gave me the price. I only ended up doing highlights and she tried to charge me the same price. To add to the horrible pricing , the stylist here do not do a good job. If you are a young adult do not come here. The hair stylist are not up to date in technique. read more

Very surprised at the reviews I'm reading. I have been going to Palace Hair for years for special updos and always left content. I had Maria do my hair for both my Sweet 16 and Prom and she did an amazing job. I also went in recently for my first haircut in a (very) long time and had Dee do it for me. I'm very attached to my hair and have been growing it out for a long time so a haircut was very hard for me to do. I told her exactly what I wanted and showed her a picture and she said don't worry, I'm not scissor happy. The haircut and blow-out came out perfect and I'm so happy with it. She managed to keep it long and layer it just how I wanted. My brother also went to Dee for a haircut and left very, very happy as well. read more

I started going to the Palace many years ago because they were more reasonably priced than my salon in Garden City. I met and had a great experience with Tracy and now, 20 years later, I am still a huge fan and can't say enough good things about Tracy. I started out basically with haircuts and styling, and now I rely on her for coloring, highlights, and most recently, keratin treatments, all of which Tracy does with great finesse, expertise, and style! She takes the time to find out exactly what you want and then delivers personalized service to a tee. Now my daughter also goes to Tracy for everything from the all-important prom hair-do (came out gorgeous!) to regular cuts (long or short / layered or blunt cut) - we are now a family affair because Tracy makes everyone look great. While other reviews about the Palace may be conflicting, you can't go wrong if you use Tracy. She is like their hidden jewel. (Also, big kudos to the hair washing ladies. They are lovely!) read more

Wow, I love this place. I usually hate getting my hair cut, but I have to say I have never had a better experience. Everyone here is so friendly, and was very ready to hear what it was I wanted. They gave me exactly what I asked for, and for a great price to beat. Will definitely be back. read more

If you're young, don't go here. They are not up to date with young hair styles and up to date trends. I went there for hair for a wedding and I asked for just loose flowy curls. My hair looked like frizzy 80's waves (think Jessie Spano from saved by the bell). I l Left there, bought a curling iron, and fixed it myself. And they charged me $75. Don't go here! read more

If I could give negative stars I will, people in this place are super RUDE! They turn costumers away! Don't waste your time going there. They will make you wait, when u already have an appointment or they make somebody else cut your hair. HORRIBLE SERVICE! read more

The staff everyone from the ladies washing the hair to to the receptionist to the owner is rude and unprofessional. Their prices are great but customer service is so poor that I would rather shell out extra bucks to go to a place where you are treated nicely. They do not have standard rates. You may go there and get an updo and pay one price and go back the very next day for the same hair style and pay a different price. It's sort of what happened to me. When I complained I was basically told that I was a liar even though I had proof. I have had three back to back bad experiences at this salon before I decided to never set my foot there again. Please do you self a favor and go down the block to Dirosa instead where they will treat you like a valued customer at least. read more

I bought a voucher for a haircut and style, called, and made an appt. for 3 days later. The gentleman on the telephone seemed very nice and also arranged for me to get color for an additional charge. BUT EVERYTHING CHANGED WHEN I SHOWED UP for my appt. After I asked who would be doing my hair, I was asked to sit in a waiting area. After a few minutes, I noticed that this hairdresser was doing foil highlights on a woman with long hair. I went up to the receptionist and asked if there had been perhaps a booking error, since I knew that foil highlights take some time to do. She stated that this person is really fast, and asked me to sit down again. After just a few minutes, the hairdresser came over, asked me to go over to the sink for a robe, and (before I could even put on the gown) literally barked at me, "What color do you want?" (Her customer was, of course, still in her chair with foils in her hair.) I indicated that I wanted to have a consultation, and that I had never been to this salon before. I also wanted to discuss how my hair would be cut. She then got extremely nasty and sarcastic, saying "How long a consultation do you want? 15 Minutes? 20 Minutes? 30 Minutes?" I was completely shocked and disgusted--absolutely the worst experience I ever had in any salon. Of course, i told her I was not staying if she were doing my hair. (I asked for the owner but was told s/he was not there. I don't know if the owner is the man I spoke to on the phone.) The receptionist gave me another hairdresser for my color and cut. I have to add that she (Samantha) seemed perfectly pleasant and competent, as did the shampoo lady (who was also a witness, along with the receptionist) to the abusive tirade I was subjected to. I feel sorry that they have to work in this environment. P.S. THE HIGHLIGHTS ON THAT CUSTOMER TOOK ALMOST ONE HOUR, just as I thought. read more

Overpriced! The Salon is dirty and disorderly . Had my hair done by Maria who was rude and unfriendly. I have dark hair and asked for highlights. I specifically said I didn't want them to be too light because I prefer the natural look. They turned out looking anything but natural. She said come back and I'll fix it for you if you don't get used to it. After a few days of looking like a zebra, I went back and she charged me full price to fix it. I'm never going back and certainly do not recommend Maria. read more