Ordered windshield from J&P Cycles. Although I have usually have good experiences with them, and it…read morewasn't really their fault, the windshield never came (I had ordered it two weeks before our trip; FedEx and USPS got together and had an incompetent child). Found out Klockwerks was close to our route to the Harley festival in Milwaukee (Klockwerks is based in Mitchell, SD). So stopped on my way and they set me up with a demo ride of different sized windshields and I got the perfect one! Plus, bought what I think is the best phone mount system on the market! Add to that the fact that they gave me a tour of the place and even the owner came out to meet us! They are a small but growing business and they do not take their customers for granted; they truly value them! The epitome of the small business American dream with great customer service.

I ordered a windshield from them, and the holes were clearly not aligned properly. It was flimsy…read moreand thinner than others. I returned it to them. They sent back the same windshield stating that it would work. I could tell they didn't even unwrap my packaging. I was shocked. After struggling with it for a few hours, I was finally able to get all the screws started, but the holes were clearly not aligned properly. It was extremely difficult, but I was able to secure the windshield screws based on factory specifications. Right after install, a large crack formed next to one of the screw holes. I was very careful not to over tighten the screws, and I feel the misaligned holes contributed to the issue. I notified the company and sent them pictures and told them I felt this particular windshield was defective and should be covered under their warranty. They replied stating it was my fault, and that they would not replace the windshield. The email from the company said, "that hardware cannot be tightened down at all." Their own instructions state that the screws should be tightened down based on factory specifications. So, their message to me contradicts their own instructions and clearly implies that the material they use for their windshields is fragile. This is concerning when we are talking about a motorcycle windshield. They said I could buy a new one at 50% off, but I would have to pay for shipping. Really? I felt based on how easy it cracked, it was too fragile and would not adequately protect me from rocks and debris on the highway. I asked them to simply refund me 50%, and I felt this was reasonable. But, they never responded and blew me off. Fellow riders, please be cautious when considering a windshield from Klock Werks. They look cool, but they will probably not protect you when you need it the most. They don't stand behind their product, and they probably don't ride behind it either. They also blew off the BBB regarding my formal complaint. No surprise there. Updated Review: The owners of Klock Werks contacted me personally and apologized for what happened and provided me a full refund. They indicated that there was a breakdown in communication within the company. I was very impressed with the owners, and they were very courteous and respectful.

WOW just WOW this company is just amazing!! If I could give more stars I would. Customer service…read moreand family oriented was like none I've ever seen before. Noah your a ROCKSTAR the time you took with my family including our 3 y/o was out of this world!!! Our first time In on our trip to SD and your expectations overly exceeded. You took time to explain how Klock Werks began and took us on a tour was so kind and continued to include our little man who loved it as well. We then came back through on our way home and it was just as awesome!! The new windshield was also perfect and helped block the wind and just roll over us even when we were going faster than normal through WY. We certainly stand behind your product!!! Thank you so much again for everything we will be back again!!!

Shelton helped us out today at House of Harley in Milwaukee... products are the best ... service is…read moreoutstanding! Got their windshields and phone holders on every bike I have! Have theiPhone holders in boat, ATV, bus, motorcycles, trucks and cars !!!! Maybe 12 or 16? I loose count , but They work great!!!

I have done business with this Honda dealer for over 50 years and bought motorcycles and chain saws…read morewith an excellent experience each time. Was surprised to see a negative review from an outstanding vendor who has taken care of Mitchell, SD. I am looking forward to continuing with this veteran shop.

Two stars based on trying to buy a Stihl electric pole saw. Definitely a disconnect between these…read moreguys and how Stihl's website describes their dealers. I ordered a saw online and per website would receive confirmation one to two days later. I waited five business days and then called them. Found out the battery was backordered; expected in a week or so. Waited two more weeks without any contact from them and phoned again. Guy answers the phone, doesn't identify himself, and tells me he has no idea about the saw but took my number to have someone call me back. I did get a call back five hours later with the news that battery is still backordered and not expected until last week of July. That comes and goes with no word from them, so I call back. Am told battery is still backordered and no idea when it will arrive. Stihl products are not cheap; my rig would have been $650. I've never seen a business work less at making a sale. I needed a saw, for sure, but is it too much to ask that they keep me appraised of status? Like the Stihl website says they will? I guess so. I cancelled the order, ultimately, since it didn't seem like they wanted my business. I have since purchased a product from another vendor.

I've been here before to buy a battery, great customer service, very knowledgeable. Warm,…read morecomfortable, easy. I have come today for a tire change and an oil change. I scheduled last week with someone who was just helping out at the front I called yesterday to verify and get the time of my appointment, and was told they don't do same day appointments (bring it in and take it home same day) - they accepted my appointment regardless, got me in, and now I wait and apologize to the other bikes and bikers. They were not very happy with me coming to this appointment and thinking they did same day appointments. I did not realize bike shops were any different from other shops. This is my second time to a bike shop, my last appointment took a same day- and it wasn't explained to me otherwise that these folks didn't take appointments. I would have dropped it off last week in that case. No big deal. Regardless. They've been accommodating, and I'm incredibly grateful to them for fitting me in.

Nicole Wolf was very helpful she help me find the perfect pair of Main Stray Goggles that did not…read morebrake the bank thank very much U need a raise

I don't normally leave reviews but this business and the two gentleman that work there deserve a…read morehuge pat on the back. They were beyond helpful and accommodating when my husband and I were traveling back home from the sturgis when my husband blew a cycle tire. They got us in right away and even brought my bike back to double check the air pressure to be sure it was safe for the many many miles back to Wisconsin. They are very honest and professional and I would recommend them to anyone anytime!! Thank you guys for everything!!!!

Always friendly and good service. Donated a helmet to my friends cancer benefit a few years ago.read more