I came here on a busy Saturday and was in and out in a flash! The guy at the register was super friendly and helpful. I like that they have a small area on the side for kids to play. My kid liked playing the games. The work on my car was super thorough and I have no complaints. This was my first time here and will be returning for sure. read more

I was disappointed with how much I paid and the care I received. I paid for the supreme ($45) The exterior was mostly clean, but I still saw the old cobwebs all over my side mirrors. The most thing I was disappointed in was the interior of my car. There was still stuff to vacuum, the windshield still had massive marks on it, my seat had a little stain on it, and it took me 5 seconds to scratch it off. I definitely could tell they were rushing. If they maybe spent 10 more minutes cleaning my car, It could have been a 4-5 star review. read more

I was very impressed with their bathroom, but unfortunately very disappointed with how my car turned out. I paid an extra $15 to have my rubber mats cleaned, but the overall service felt rushed. I paid $69.99 for the full service, and this was the result afterward. I didn't get the chance to fully inspect everything while I was there since they were busy, but I started noticing multiple issues on my drive home. Overall, I'm really disappointed with the quality of the service and feel like the job was rushed. read more

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The prices are low, and if your expectations match that, you might walk away satisfied. Mine didn't--and the results reflected it. I expect my car to actually be clean. They didn't remove the crusted dead bugs from the front grill or hood. They didn't wipe inside the doors or anywhere near the trim, leaving visible dust smears. I paid extra to have the mats cleaned, and for reasons unknown, they opened the back of my 4Runner--where I had only a clean, neatly folded 8x10 black tarp--and didn't wipe the mat, didn't vacuum under it, and the tarp was gone when they were done. They also damaged the Mexican flag & eagle decal on the back driver's-side window. Someone aggressively rubbed it with a yellow microfiber towel, lifting the edges and leaving microfiber threads stuck underneath. The tire treatment was sloppy as well. It didn't reach the treads, so the tires look uneven and still dirty. The waiting area didn't help the experience. There's a sign saying "don't let your dogs pee here," yet the entire area with the children's toys and umbrella-covered seating smelled strongly of dog urine. The other waiting areas were in full sun, and even just trying to pay took nearly 30 minutes--no one acknowledged me until a young woman in a sundress walked up and immediately got someone's attention. When I asked the cashier if I needed to be a cute girl in a sundress to get help, he shrugged and said, "It helps." Low prices don't excuse incomplete work, damaged items, missing belongings, or a poorly maintained customer area. I won't be returning. read more

Great experience at palace shine. They hand washed my very dirty car and got it nice and shiny. Service was also great from beginning to end. There was a bit of a line/wait but that was to be expected because of how great they are. Thanks Palace Shine! read more

Palace Shine Hand Car Wash - Car Wash Near Me - Dublin, California

I had a pretty disappointing experience at this car wash. When I arrived, there were only two cars ahead of me, but it still took almost 20 minutes just to drop it off at the vacuum area. That felt really excessive for such a short line and I dont understand why they cant take your car beforehand when I had already chosen the car wash option I wanted. I decided to grab food next door while they worked on my car, and when I came back about 20 minutes later, they were still not finished. In total, the entire process took around 45 minutes. Normally I wouldn't mind the wait if the quality made up for it, but unfortunately that wasn't the case. I paid for the #3 package, which is supposed to include wiping down the seats, but the passenger seat was still visibly dirty. I asked them to redo it, and even after that, it still wasn't properly cleaned. The back seat was even worse -- it looked like it hadn't been touched at all. Overall, long wait times and poor attention to detail. Definitely not worth the price for the level of service provided. read more

Palace Shine Hand Car Wash - Passenger seat - Car Wash Near Me - Dublin, California

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I took my car for wash and vaccumi g inside and I got disappointed when I came back home it was missing my sandal shoe it was under my sit I hope they give me back read more

I paid $44.99 for interior and exterior vacuum and wash and it was still dirty. Check your car inside and outside before driving off. read more

Palace Shine Hand Car Wash - Dirty on arm rest area, I was wondering why they put it down. Didnt see it until I went home and lifted it up. - Car Wash Near Me - Dublin, California

Long line even on a weekday but that shows it's good and popular. I went for the supreme shine. Drove up and waited line for about 10 mins. And then at the prep and they took down what I wanted and gave me a receipt to take in to pay. Watched as my car got a thorough prep and pre-wash and then went into the full wash. Paid my bill and waited another 10 mins or so for the car to come back out the other way. Then to the wipe down bay where 1 guy was assigned to it so all the wiping and interior stuff. After it was done and he called me over, I checked closely and there were some small spots and areas here and there that needed further attention so I told them and someone attended to it. Other that that, pretty satisfied overall and prices were reasonable. Would repeat. read more

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I love the car wash set up and how proficient they are with making sure everything is done in a timely manner. Staff are very courteous and professional very organized. Be ready to pay a little bit more than your average car wash, but this is a hand wash operation, which I love. Also be prepared for a wait. They seem to be very popular.I will definitely be back. read more

Palace Shine Hand Car Wash - Car Wash Near Me - Dublin, California

I have taken my car in for a car wash and have taken 89.99 service for full car wash and wax. After an hour and half or so the car was returned to me. I drove home only to notice that the smudge on car wheels was not cleaned. I called back to report the issue and was asked to come back. The lady told me that she can help the same day and is not available the next day. I shared with her that I can only back on weekend to which he said ok. When I went there on Saturday to get it fixed, the service was rejected outright saying 3 days has passed. Even after I repeated everything that happened, she was ok to do an interior clean but not the exterior - where the problem was to begin with. I would avoid this place at all costs. Total rip off and her service was bad. read more

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My aunt came here and told me to come by and when I say A1 steak sauce these guys/ girls are top tier. I normally go closer to the house but lately like everybody wash your car before they even think about drying it the sun is doing the job and making water stains so what was the point of the wash but these guys hands down best in this area if you disagree, you don't know quality or value. read more

I usually come here because the staff is friendly and they generally do a good job. Unfortunately, this past Saturday my experience was not the same. I selected Option 4, which includes the hand wax, and I also paid extra to have my rubber mats cleaned. The interior of the car was done well with no issues, but the exterior windows were not properly cleaned and there was quite a bit of wax residue left on the car that I ended up having to remove myself. I understand they were busy that morning--I was fourth in line when they opened--so I'm hoping this was just an off day. I've had good experiences here before and hope my next visit will be back to the usual quality. read more

This place has a nice waiting area, lots of snack and drink options, and a decent bathroom. I've been here a few times now and the outside of my car most of the time always comes out looking clean. The workers are nice. Unfortunately, the interior of my car is my complaint. I was charged more for dog hair, which I totally understand as it is a pain to get out. But there was still quite a lot of dog hair left, and they never vacuumed out my middle console at all. There was still some sunflower seeds from our recent road trip. They also didn't wipe certain areas vents, door handles/ under windows/ etc, so it was dusty. The reason why people go to these could be because they just have the luxury and the money, but others it's necessary at times because of their physical impairments, mental health, and busyness of their lives. Today I had to come home and clean it more myself. read more

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Absolutely amazing! I got the superior car wash for a reasonable price and they did it super quockly and did such ana amazing job! read more

BE WARNED: Palace Shine Car Wash in Dublin! https://palaceshinecw.com Our family had just wrapped up our booth at the Children's Business Fair at Emerald Glen Park last Saturday afternoon, around 2:30pm. While I dropped the wife and daughter at H-Mart across the street to grab a bite, I went across to get a long-overdue car wash. I've been coming here on and off for the past few years. The car's center console had a zipped pouch containing about $150 in cash that my daughter had earned from selling at the booth. And this was partly on me for not removing it from the car; it had totally slipped my mind. Afterward, we went straight home after picking them up from Hmart, and it wasn't until the next day that we found that over $100 was missing. It's very noticeable because most of the $20 bills were taken, leaving just $50 in change. I went to the Palace to confront them, but of course, they deny all wrongdoing. At this point, it was not about the $100 but about the principle and how the business treats its customers. And the fact that my 9-year-old was heartbroken. read more

It looked super busy when I pulled up. But I was actually out of there fast. I went to get just my seat washed. The stain and smell is out! They told me 30 minutes but I was out in half the time. My only suggestion is that they use a POS that gives cash back. So it's easy to tip the guys for their hard work. Also, there was one girl working there. Who looked like she was running the place. She was in every corner, attending to the customers and workers. You go girl! read more

Palace Shine Hand Car Wash - Seat - Car Wash Near Me - Dublin, California

Not good at all! They don't vacuum well and all the dirt stayed. Paid $60 cleaning doormat is included as well. Very poor service. Won't be visiting again! read more

This usually is my go to place for a while now but the last two times being here was the worst ever . The first time I went, I was the last car and it totally looked like they just wanted to go home and since it wasn't that bad I gave them grace. Today however, yes they were slammed but there were tons of people working so I thought it wouldn't be that bad, when I tell you I think I would have done a better job, I am not lying. The rugs were not vacuumed, my windows had spots all over it, the bird poop that was on my car was still on my car, they sprayed the inside of my car but didn't wipe it off, side mirrors were not even touched. While driving home, I of course noticed the windows, but when I got home, I spent the next 30 minutes cleaning my car after paying 45.00 plus tip for my tiny car, and yes, my bad I should have inspected it before driving off but like I said, they were super busy and I hate to be that person. Lesson of the day, be that person, make sure you inspect before driving off read more

I usually would give these folks a good rating on their car washes. I have been going for the past year - sometimes it is more thorough than other times, but that is expected and nothing to write about in my opinion. This review is more of a weird plea to remove the ban that was put on me and maybe a warning for any other moms out there... Today, I had a the strangest experience as I was asked to not come back again because " the guys want to do a good job....but your car is just so bad ....it takes them too long, so they've asked me to tell you not to come back here" I fully confess to their claims of my car being bad. Road trip with three children bad, a feast of crumbs and smashed fig bars and even about a pound of birdseed spilled across the back... bad. I get it. If you taught a variety of art and nature classes weekly, and commute your children to their different commitments each day, your car may look very similar to mine... Obviously, I have my priorities out of balance and have too much going on to wash my car myself and that is why I am paying for this service. Will you really deprive this mom of the small luxury of a break from the mental chaos that having a messy car can bring? I guess so palace shine hand car wash, I guess so... I think I would have preferred a "hey next time if it comes like this, we may have to charge an extra fee" or " make sure you vacuum your car before you come..." But please never come back? yikes. hopefully they don't have a photo of me and pass it around the nearby car washes or I'm doooomed! I feel like I just got dumped and needed some closure. So I know... it's me, not you.. I enjoyed our time while it lasted. - that girl with the messy Tesla P.s. sorry about that time I buried my key in my three bags and held up the line. read more

They scratched my brand new car that i just got last week! Never again! They used brooms to scrub the car and that's how my car got scratched! read more

Palace Shine Hand Car Wash - Car Wash Near Me - Dublin, California

I never take my Tesla to car washes, but took it today because I always see Teslas at these types of places and figured everything would be OK. When I was waiting for my car, I started reading reviews about cars being damaged, but figured the only time people typically write reviews is when something goes wrong... Sooooo I get in my car and on the drive home I noticed these little spots on the windshield. I thought maybe it was just leftover water. When I got home and examined more closely, I realized there are CHIPS all over my windshield! I am so upset. There's no way the car wash is going to believe that they did it, but these did not exist before this afternoon. So lesson learned... Continue to hand wash my car at home, and read reviews before you go anywhere like this ! :( read more

Palace Shine Hand Car Wash - Chips all over my windshield...and discovering more teeny tiny ones!!!!! - Car Wash Near Me - Dublin, California

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I don't think I got what I paid for. $50 Supreme wash; done in 20 mins. The inside was haphazardly wiped. Photos are posted. I told them my main concern was my dashboard and my trunk carpet. The girl who took my ticket said, "okay," and explained it to the people washing the cars. When I got my car back, my dashboard was not wiped thoroughly and the trunk carpet wasn't washed all the way either. Seems like they sprayed it with a hose and left it to dry for 10 minutes, then put it back and called it a day. read more

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Palace does an ok job with the actual wash except in my experience they are way too slow the 3 out of 4 visits ...Too few people working ... was there on a Monday before lunch and absolutely no hustle from those that are working. Frankly they couldn't be bothered to move fast. I drove in at 10:50am with 2 cars ahead of me and drove out at 11:55am painful!!! ...$35 for a hand wash (which is a fair deal) but they make a point of telling you they will not wipe down the interior doors and seats at this deal ... lol ... never heard of that. Overall I gave them 4 chances and so it's a no go return for me, I still like the other Dublin car wash for their speed and great $40 hand wash with no limitations... read more

Just Got my brand new car washed here $35! And they scratched my car plus there are watermarks all around the car - VERY DISAPPOINTED read more

Palace Shine Hand Car Wash - Water marks dripping down the door - Car Wash Near Me - Dublin, California

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Highly recommend! Eduardo & his team were so detailed, professional & kind. Gracias!! Thank you!! Will be my go from now on! read more

Quick, organized and great customer service. Everyone I dealt with were pleasant and polite.

Highly recommend this place if in the East Bay and need a car wash! Taken my car here 3 times and this last time I got the Clay wax done on my car. It was worth the price as these guys are professional and detailed at the work. Great customer service from start to finish. Will be coming back again. read more

This is my go to car wash spot! They are quick and always return my car squeaky clean! They always offer free air fresheners in a large variety of scents with every service! Decent price for a job well done. read more

This is the best car wash in town. Friendly staff great pricing. They do a fantastic job. Keep up the great work and thank you.

Really wish this was a one-time experience. Went with the $35 package and did a walk-around after my cleaner was "finished". After finding the many spots he missed, I asked him to clean those spots again. While cleaning, I heard him say "puta madre". Hopefully he was cursing the situation and not me, but I don't think this was justified. The spots he missed came off easily after his second run, so they weren't tough spots and could have been taken out the first time. Maybe he had a bad day, but asking him to redo spots he missed I think is justified. MAKE SURE YOU WALK AROUND YOUR CAR TO MAE SURE YOU GET YOUR MONEY'S WORTH read more

This place is a straight scam. They damage people's cars and take no responsibility after. They scratched our car really bad. I tried reaching out multiple times and they never bothered to get back to me. Definitely should not take your car here. read more

Palace Shine Hand Car Wash - Scratch on my car - Car Wash Near Me - Dublin, California

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I really only have 2 complaints, the first more pressing than the second. 1. MY CAR IS STILL DIRTY. I'm guessing they completely disregarded the bottom half of my car?? I only went to get the exterior done and sadly the job was done lazily with very little care. I walked around the entire car and it's still dirty. Very disappointing. I came here because of the good reviews and sadly I got the quality of service all the bad reviews were complaining about. Second complaint is simply that although I was only there for exterior, I still had to wait in the line of cars waiting to be vacuumed. If I ever have to choose between having a dirty car or coming here...I'll save my $24.99. Do yourself a favor and save yours...go somewhere else. read more

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I took my car in for a wash and when they told me that my car was done I noticed right away that the rear left door was damaged. I asked what happened and they all denied that they caused it. I spoke with the manager and she completely gave me the runaround. No insurance information or corporate phone number. This place has no integrity whatsoever. read more

Subject: Disappointing Experience at Palace Shine I recently recommended Palace Shine to my son for a car wash, hoping to make his day off a bit brighter after working a 70-hour week. Unfortunately, our experience was far from positive. After getting his car washed, my son left the premises only to discover a flat tire a few minutes later. He called me, and as his mother, I immediately contacted Triple A. It turned out that there was a puncture in the tire. Considering these tires were purchased on November 22, 2023, from American Tires, it was quite surprising. Thankfully, American Tires was able to patch the tire. I called Palace Shine to inform them of the situation, hoping to get a professional and understanding response, primarily to ensure this doesn't happen to anyone else. Instead, I was met with an unprofessional attitude. The person I spoke with responded, "That's funny, this has never happened before." I replied, "Well, it happened today," but the tone of the conversation left me feeling confused and dismissed. I asked for the person's name three times before she finally told me her name was Sharon. When I asked for a contact number to reach someone higher up, she curtly replied that there wasn't anyone available and that she was the manager. Sharon provided an email for further contact, which I used a week ago, but I have yet to receive a response. For a $44.00 car wash, this experience was incredibly disappointing. Not only did my son end up on the side of the freeway, but the lack of professionalism and sympathy from your staff was unacceptable. I hope this feedback encourages better customer service and thorough checks of your equipment to prevent future incidents See the response below it's absolutely insane. He didn't even or she didn't even touch on the way that I was treated not even anything. A refund a free car wash a I'm going to talk to Sharon nothing so unprofessional.!! Management Response via email: I have received your emails with the photos included. I'd like to apologize for your experience at our Dublin location. Thank you for bringing this to our attention. Unfortunately, there has been construction on the street around Dublin Blvd. Our parking lot is swept and upkept to the highest expectation. I will take note of this to be sure it is not a problem in the future. Once again, thank you for bringing this to my attention. Sincerely, Management read more

Palace Shine Hand Car Wash - Car Wash Near Me - Dublin, California

Garbage I bought the $40 wash and they did a terrible job. All that list they show you is straight up BS. I literally left with an externally wiped down exterior. The entire inside less than 20 seconds before saying my car was done. They didn't wipe anything on their list and I'm not going to go back and say he can you please wipe everything I paid for? I would not recommend and would not return. I was thinking too like if someone isn't on a membership wouldn't you want them to consider purchasing? It was such a terrible job. My 5 year old could have done better. Do not waste your time here unless you're petty and gonna call them out on their BS. I don't have time for that I paid for a service they did not do. I will not return or recommend to locals. I told my neighbors too I was going and they are new so it's like word of mouth I have 2 other cars. Just go to a wash yourself place save $30 and wipe it down yourself or don't go here! read more

Can in today with my blue Durango. They did a decent job on the outside. And vary shitty job on the inside read more

Palace Shine Hand Car Wash - How can you miss the dirt - Car Wash Near Me - Dublin, California

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Hard to find good car washes in tri-valley that don't break your bank. Palace was a good experience. They are quite expensive but had a decent experience. The wait was quite long. They did a good job with cleaning the car. I got the expensive option and paid extra for power washing the floor mats. It set me back by almost $54. read more

I brought my Cadillac Escalade to Palace Shine Hand Car Wash in April, and it turned into a $2,000 mistake. While cleaning the rear window, one of their workers wiped off the rear defroster wire from the glass. This isn't a minor issue and it can't just be repaired or reattached. It requires the entire window to be replaced, which with labor costs, is over $2,000. Since then, I've been trying to get this resolved. I've spoken with both Mike and Sharon multiple times, asking for the contact information for the owner or someone at corporate who can actually do something. They keep making vague promises about "getting me a number" but never follow through. Weeks have passed. Still nothing. This is more than just bad service, it's negligence followed by a complete refusal to take accountability. Let me be clear: I'm using every tool at my disposal from formal complaints, legal options, and public platforms to get this resolved and to make sure others know exactly what kind of business they're dealing with. Update 5/27/25: After weeks of being ignored I finally received a call from Omar, the owner (https://ceqanet.opr.ca.gov/2025050661). Instead of taking accountability or offering to resolve the issue, he outright denied the damage, claimed it was impossible that one of his employees could have caused it, and dismissed the fact that I had been trying to get in touch for weeks. He also denied that Mike had ignored my calls or failed to help, even though I have a trail of unanswered messages and repeated empty promises. So let me be crystal clear: Palace Shine Hand Car Wash damaged my rear defroster during a routine cleaning, and now I'm left with a $2,000 repair bill because they refuse to take responsibility. If you care about your car or expect even basic professionalism when something goes wrong...go anywhere else. This isn't just bad service. This is full-on denial and deflection after causing serious damage. read more

Super fast service and I was able to walk next door to grab a snack in the meantime. My car is suuuuper clean and the folks who washed my car even opened up the trunk and cleaned around the edge where a bunch of dirt had built up. Thanks so much! read more