I am unsure why all the reviews on booking were so positive and lovely... I am in disbelief that this place is an actual hotel. It feels like a nightmare... it is dusty and dirty and there was glass pieces on our floor when we walked in. The sheets felt like paper, the breakfast is lame and its €18, the terrace only fits two people, the cleaning was terrible... I am appalled that this place is running. $638 for 3 nights in Hell. Embarrassing. read more

Found this place on booking.com and I booked the doge suite over a month out. About 3 days before departure for my trip I get a lovely email from this place saying they have over booked my sweet and it is no longer available so they will put me up in another room that is substantially less appealing for the same price as the doge suite which is the nicest room that they have here and it's all over their marketing material. The response I got was an email saying we can give you your money back and then I would be stuck last minute looking for hotel room and paying tremendous amounts for a regular room so I was forced to accept the other room they gave me which is a loft that is pretty unremarkable. Avoid! Avoid! Avoid! Another bait and switch at its finest. read more

Palazzetto Pisani - Boarding room I got for the price I paid for Doge suite. What a RIP off - Hotels Near Me - Venezia, VE

Very traditional hotel positioned right on the grand canal, elegant and tastefully decorated but not over decorated. The foodservice is top notch. The staff was very friendly and attentive. Keep in mind that a city like Venice comes with many small unexpected surprises and it definitely has a personality of its own. If you want a true Venetian experience have a seat in the upper viewing area and watch the canal from above. read more

Visiting Firenze we decided last minute to head to Venezia for a night . We stumbled onto this hidden gem via the Internet, and we were not disappointed! First class all the way with an excellent staff. Formerly a palace as recent as 5 years ago, the best word to describe it is 'elegant'. It overlooks the canal and it's steps away from St. Marks Square. Not only were we greeted with Prosecco and a lovely apertif, but we discovered I had inadvertently chosen a room for 2, when I thought I had selected a room with 2 beds. Well they did a little shuffling and we ended up with 2 gorgeous suites for the price of one! They really went above and beyond with their service. If visiting Venezia give this fabulous boutique hotel a try! You will NOT be disappointed! read more

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Venice is under water and they refuse to give us a refund on our room. Absolutely terrible customer service. They stated we booked non refundable room and the water is not their fault...umm the city is under water. How exactly are we supposed to enjoy this establishment? read more

I have mixed feelings about Palazetto Pisani. The good: On the grand canal. The view of the light dancing on the water at night is positively magical. Fatima was so courteous and attentive, we felt we were staying with family. The breakfast was excellent, and Fatima held it late for us since she knew we'd had long nights (we stayed at New Year's). The caveats: The decor is a bit past its prime. Which holds its own charms, but the website seems to suggest a better state of affairs. Expect cracks and broken bits in signorina Pisani. She's still beautiful; just not the airbrushed dame from the website photos. We experienced confusion surrounding our booking. Some of it was most certainly on my part, but even after I had an Italian call to confirm the information I'd culled from several emails, I'd later learn there were miscommunications that'd leave me unsatisfied. There was confusion about an offered private boat ride (there was no charge, then there was), but the owners weren't on property for the majority of our stay, so we figured that option was out, and we never discovered whether there is in fact an additional fee. It was cold anyway, right? No problem. The biggest miscommunication, however, surrounded a couple in our party's cancellation (for circumstances beyond their control; more grave than a change of heart). In email and over the phone, it seemed as if the change were no problem. Even after our stay I was assured all was fine. I was overjoyed with the amazing service we'd received. Until a few weeks later, when I was informed the mixup had been uncovered and I'd be billed after all, and that "it was in the policy on the website" (this information from a third party I'd not dealt with during booking or check-in). Now, I understand that it's legally within the rights of a hotel to charge for cancelled reservations. However, the cancellation policy should be clearly stated. It wasn't mentioned when I made the booking, nor was I able to find the policy on the website when I went back to look for it after our stay (I'm able to find it now, so that's good). More important, I was assured it was ok, both before our arrival and after. If the hotel had been fully booked (it wasn't), or if the policy had been communicated (it wasn't), or if I hadn't been assured there was no problem (I was), I would understand. In fact, the night we checked in, they seemed a little surprised at how many we were; there was no indication they were organized enough to remember the other couple (apparently they didn't realize the other reservations were related because of the different last names given for each room). The worst part, for me, is that the hotel didn't gracefullly accept the mixup and move on, currying goodwill (especially at the goodwill time of year), but chose, instead, to argue over the amount owed. It still upsets me a little, half a year later. I would recommend Palazetto Pisani - especially if you book a room on the canal. Magical, I tell you. It's unlikely you'll have any of the problems we had. In fact, we may have simply booked too late at the wrong time of year, when everyone was focused on family instead of bringing the hotelier A-game. Just be aware of the cancellation policy, just in case...... read more

beautiful rooms and convenient location. lots of steps though inside so not ideal for certain tourists