The food was amazing! This is my boyfriend and I's favorite pizza place in GR! The staff is always great!

I was in town and was craving a pizza. I wanted to try something local and independent. The bacon cheese bread was lifeless and tasted sour. Weird. The boneless wings were bland and covered with sauce. Wouldn't order again... read more

Ordered a 12" pizza an hour before closing. It was ready for pickup within 15 minutes. The service was great at the register, and the pizza was delicious. read more

Tried Palermo tonight and it was great! I'm not really sure what the poor reviews are about. We ordered a large pepperoni and the cheesy bread. Both were amazing! I love the sauce and how nothing overpowers the other. We will be going back! read more

I called for an order at 11am and the manager told me it would take an hour when the employees arrived with the pizza at 12:20 at work it was cold and we didn't give him any tips he got angry closing the car doors very loudly and told us he was just an employee he said fuck you have a good day I don't give him any raiting I called to report it and the maneger defended him saying that we told him fuck you I won't buy anything fron them again read more

Attempted to do business with Palermo. Was on a business trip and staying at a nearby hotel. For whatever reason, they will not deliver to the Drury Inn hotel, located a few blocks away. Great reviews online, but disappointed they don't want my business. read more

Breton location is absolute garbage Constantly messing up orders Crappy attitude Arguing with customers Intentionally putting only bacon fat pieces on sandwich . STAY AWAY! read more

Palermo Pizza - BLT but instead of bacon , it's all fat pieces off the bacon - Pizza Near Me - Grand Rapids, Michigan

First time going I was deciding whether to try or not. Im glad we did good choice. We will be back.

Has been are favorite local pizza joint in the kentwood area. I live downtown now and still will make the trek down over to Brenton for one of there pies once in awhile. Good value, tasty, and their pies are huge. read more

Pizza is good but when I picked up none of the staff (all high school/college age kids) were masked. The space is very small and I did not feel safe. I hope the owners will consider the safety of both staff and patrons and revise their masking policy. read more

I must say good pizza, terrible customer service ! I've ordered from the specific one on Breton for years...always requesting no mushrooms because I'm allergic but sub (pay for) green olives. About 6 months ago I ordered my usual but got mushrooms instead , I wanted pizza so I accepted them bringing the correct order. Another time I ordered Stromboli but got a pizza, I let them know but no offers for correction because they only forgot to fold it in half. The last couple orders I requested plates, crushed peppers & parmesan , delivery girl says I can get parmesan from the car. I call to the store again they say sorry but no big deal. I say but it is because the pizza has MUSHROOMS ! Never again TERRIBLE customer service during a pandemic & no one has money to waste on bad service. read more

This is my favorite pizza place but this time was not good at all I always get the 12' deluxe with extra cheese and it is excellent this time I got the 14' deluxe with extra cheese and I got no sausage on it and no extra cheese very disappointed I hope this is not a ongoing problem because I love this place but today was not good at all I got a bigger pizza for leftovers for tomorrow but I threw it out instead wow they did give me a free 2 liter but the pizza was terrible I will try them again but I use to come weekly but I will have to get this bad moment out of my memory to give them another try I have recently been back three times and my pizza was excellent excellent this is what I am use to and this is why they are the best pizza in town when the employees pay attention to details there pizza is absolutely 1000 percent better than anyone I recently went to CHICAGO and there pizza is no match at all to this place keep up the great work and stay safe but I recently went here again and once again my order was wrong I will not be back for awhile this place is too inconsistent I get the same pizza every time and it was not correct the employee acted like it was no big deal but it is when you look forward to what you ordered I asked for extra cheese and did not get it and I also called back and added wings to my order 2 pounds and they were under cooked so I threw them all away what a big big waste of time and money I will have to find another pizza spot that pays attention to detail read more

Love their blt subs Great pizza. The Crust is si flavorful without having to ask for any type of flavored crust. Their meats and cheeses are so good especially since their switched to Dietz & Watson. Much better than Boars head! read more

I love the pizza here- great value for money and they always have interesting toppings that you wouldn't get elsewhere.My favorite is the mushroom ricotta pizza which I highly recommend .The only downside is loud music ..... read more

Man, I was so hungry when I got this pizza, and even being ravenous, it was disappointing. I ordered 3 toppings, and one of the toppings had barely noticeable sprinkles a few places, but overall very, very sparse. Considering it was $20 for one medium pickup pizza, seems pretty ludicrous. Furthermore, while all the ingredients individually were good (sauce was sweet, which I love, plenty of cheese etc), the limp soggy crust made it impossible to eat. All the toppings slid off and texture of first half of each slice was terrible. The more thoroughly baked back half of the pizza near the crust was much better. I thought they may have had an off night but seeing other reviews, seems to be pretty standard. For the price (and service charge, wth...), super underwhelming. read more

Good pizza at a good price. I go about 3 times a week and get pizza. Their all meat is amazing. However the pizza by the slice can be either really good or kinda soggy. If you get it fresh when they make it it is really good. read more

Palermo Pizza has instituted a 3% "service charge" on all in-store orders. I can understand a delivery charge. I can understand a fee for me to use my credit card. I do not understand charging me a "service charge" for when I walk into the restaurant to pick up my order, They have a sign on their counter about it. Personally, I feel it is unreasonable to charge me to pick up my own pizza. Raise your prices if you need to, but don't nickle and dime your customers with these so called "service fees." It's bad form. I've been a pretty regular customer for more than 10 years, but I don't allow companies easy access to my pockets. Goodbye, Palermo Pizza! read more

My wife and I used to love this place, but not anymore. The website is horrible to navigate and they don't even know if they deliver within a 2.5 mile radius. You lost another customer, Palermo. Buyer beware and good luck. read more

So, I was told that Palermo's was a Grand Rapids pizza institution. I have to say, I'm left wondering what the fuss is about. I've had pizza from Palermo's twice, and I've been underwhelmed both times. First, let me say that my wife has a dairy allergy which prevents her from having any kind of milk-based product, including cheese. The latest time we ordered from Palermo's, we ordered the barbecue pizza for her and I ordered a not-unusual pepperoni/sausage/mushroom/banana pepper combo. My wife's pizza was fine; the barbecue sauce, onions, and chicken were all good. My pizza, on the other hand, was a disaster. The crust was moist, almost to the point of being wet. I think the basis for good pizza is good crust, and this was awful. There was tons of cheese on it, which usually isn't a problem, but it was too much for the structurally weak crust, causing it to slide off when picked up. When the toppings and cheese were off, you could shake the crust and it wiggled like a pasta noodle. In the end, I ate the cheese and toppings without the crust (which defeats the purpose of pizza). Incidentally, this was the exact same problem I had with the first time I got Palermo's. Bottom line, there are way too many local pizza places to give Palermo's another shot, and that's not even counting chains like Domino's and Papa John's both of which I consider to be superior. read more

Not really a dine-in place, but their pizza is delicious. No gimmicks, no special crust, just good old fashioned pizza. They don't skimp on their toppings and I was thoroughly pleased with the pizza. read more

It was nothing special in my eyes. I enjoyed the pizza but I for sure have had better. I had never tried it so I decided to give it a shot so I would break out of the regular pizza places I would order from. read more

From out of town, was recommended by hotel, and I can see why. DELICIOUS! Highly recommend. First, the gentleman that answered the phone was super nice and helped decide what to get, the steak sub is definitely one of the best I've ever had! Cheese bread is outstanding, and even the meat lovers Pizza was delicious (I usually don't like meat lovers, but kids ordered it). Order arrived on time and delivery guy even thought to bring plates and napkins since we are in a hotel. 5 stars all the way!! read more

I order from here pretty often ( I work nearby) and have received amazing service every time I go. I have ordered salad, pizza, and oven baked subs and the food quality has been top notch each time. I would highly recommend the Breton location in particular as I have heard from others that this is the best location. I am never disappointed when I order food at Palermos and each time am impressed by how fresh the ingredients are and the amount of food that I get for my money. Check out their bread bites! (Compare to Dominos Parm Bites -but way better) They are only 3.99 and you get some of the best bread you've ever had. read more

I just went to palermos for the first time and I was pleasantly surprised. I looked up their menu online and saw their lunch special. I went in near the end of the special and they still had pizza by the slice which was nice. The staff was really friendly and I got a slice of pizza fresh from the oven, it doesn't get much better than that! The slice was big and only $1.50. My one complaint was that it didn't have much structure so I actually had to use a fork and knife to eat it. read more

Best pizza I've had in a long time and reasonably priced. They had excellent service and delivered to my house in less time than what they had originally told me. I will be ordering from them again very soon! read more

We've ordered from here several times, i think the pizza is really good and the subs are pretty substantial as well.

We ordered a 24" pizza for delivery, arrived barely warm and toppings just slid off the dough. Dough was rubbery and the cut did not make sense, large to small pieces that had no toppings. Will probably not order from these guys, feel ripped off for 30 bucks plus tip for delivery. read more