Lethargic. Trembling. Collapsed twice on the walk home, threw up, drank water like he hadn't been given any during the 4 hour grooming. Was my dog drugged? Non aggressive 15 year old beauty. Kind and gentle. Not to mention the absolute hack job grooming. If it even mattered to them they'd be embarrassed. Think- is everyone leaving a 1 star review doing it for themselves or to give you an informed decision? If you care about your companion. I think the answer to whether or not you should go here is crystal clear. read more

I've been going to this place for almost 5 years. Unfortunately, my 1st dog died. I had no problems with the dog shop; I had a great experience, but when my dog Jake died, I bought another of the same breed, just a little smaller. I took him to the shop a few times and was okay with his cut. I have been going to this dog shop for almost five years. Unfortunately, my dog passed away. I had a great experience with the shop, but after my dog Jake died, I bought another dog of the same breed, though he is a little smaller. I took him to the shop a few times, and I was okay with his grooming However, a day before Easter, I took him in for a haircut, and I was shocked by what happened to my new dog, Mylo. I had specifically asked the groomer to cut the hair short from the waist down and just trim the ears and top to maintain the style I wanted. Instead, they cut him as if they only knew one basic trimming technique and skimmed his body from top to bottom. I know his hair will grow back, so that's not what upset me the most. When the groomer brought Mylo to me, he looked scared and nervous. The groomer mentioned that he accidentally nipped him and that he had applied medicine and a bandage sealer. At first, I thought the cut didn't look too bad, but when I got home, I discovered a deep gash on his skin. I took some pictures of the injury and tried to call the owner of the shop, but I haven't received a response. read more

Palisades Pups - mylos cut by palisade pup grommer - Pet Groomers Near Me - Jersey City, New Jersey

WARNING: My Experience Working at Palisades Pups -- A Message for Pet Owners I worked at Palisades Pups beginning in January 2025, when I was just 16 years old. I stayed for around five-six months and returned briefly later in the year. I'm writing this because I believe pet owners, parents, and other young workers deserve to know what goes on behind the scenes. What I experienced was not just unprofessional -- it was unsafe, exploitative, and in many cases likely illegal. On my very first day, I was told to come in work clothes -- even though I hadn't technically been hired yet. I filled out a paper application, had a quick basement interview, and then was immediately put to work. I was never truly trained. I was simply told when the dogs get fed and cleaned, and then left alone to handle everything myself. The person who was supposed to train me -- an adult employee -- offered me a beer just minutes after asking my name. I was 16. He drank on the job in front of me. During my time there, I saw other employees regularly drinking alcohol and smoking weed or cigarettes while on duty, sometimes in the grooming room or yard. There was no real supervision. I worked illegal hours for a minor -- sometimes seven days in a row and shifts as long as 10 hours, especially on weekends. I was told to clean using bleach and other chemicals with no gloves, no mask, and dogs in the same space, inhaling those fumes. Things got worse when I was told to help "clean up" and "renovate" the basement by the owner -- where dogs are kept overnight. I was forced to do construction work that is completely illegal for a 16-year-old: I mixed concrete, used a jigsaw to cut wood, removed rusted nails from beams, and laid flooring in a moldy basement full of rat traps, dust, fur, and dirty cages. I was scared to say no, even when I got sick -- and had to beg to be allowed to take one day off to recover from a high fever, nausea, and headaches. After I left, I referred a friend to work there, and was eventually asked to return. I came back but was given only one 4-hour shift per week, which barely covered any of my costs. They kept me listed as "in training" for months, even though no one was training me anymore. I was suspended for 2 weeks when I missed a shift due to school detention -- despite showing them proof. Later, when I asked to switch shifts to take my cat to a free rabies vaccine event, they refused, citing a "90-day probation," even though I had already been back for over 90 days. Perhaps the most concerning issue of all: I witnessed dogs being physically hit by caretakers. Dogs left overnight were kept in a moldy, unsanitary basement, locked in cages from 8 p.m. until 8 a.m. with no overnight staff, despite the business advertising "overnight care." The area had yellowed tubs, mold on the walls, sink water used for drinking and bathing, and fur everywhere. It was not a safe or healthy place for animals. Before I finally left for good, management told me they wanted me to begin grooming dogs once I finished 11th grade -- when I turned 17. However, you need a license in New Jersey to work as a groomer, and I had received zero formal training. They were planning to have me handle clippers, scissors, and other dangerous tools without any proper certification, putting both me and the animals at risk. I want to be clear: I love animals, and I took the job because I thought I'd be helping care for them. But what I saw was the opposite of care. Palisades Pups is not a safe place for pets or teen workers. I hope this helps others make informed choices -- whether you're thinking of working here or trusting them with your pet. read more

I usually hate giving bad reviews especially during Covid .. but this needs a review Have a poodle mix with full of fur and wanted a light cut but they convinced summer cut is better and the guy just shaved the whole body more deeper than a summer cut .... And they were trying to convince me that it's good for the dog- argumentative person who was sitting in place of the owner The pet looks horrible and is shivering when we take him outside Overall a bad job.. making this a 2 star from a 4 star.. read more

Palisades Pups - Before - Pet Groomers Near Me - Jersey City, New Jersey

See all

Midnight is a regular client. I highly recommend their services. Groomer are so professional, staff is very attentive to your pets needs. read more

Palisades Pups - Midnight and Lucky After his groom - Pet Groomers Near Me - Jersey City, New Jersey

See all

First time taking my cat and they were very through if my cat became "spicy" during her bath but there were no issues they cut her hair, cut her nails, cleaned her ears and then bathed her. She smelled fabulous! read more

See all

We love Palisades Pups! On a recent groom, they took the extra time to not have to shave her down, even though she was super matted (our fault). She is a standard labradoodle and has very curly hair. Great priThank you Palisades Pups - we appreciate you! :) read more

Palisades Pups - Pet Groomers Near Me - Jersey City, New Jersey

Took my shih Tzu to palisades pups groomer. I was warned a shave down might be in the cards, (my fault I waited too long) but was very pleasantly surprised when they performed a miracle on my baby. it's clear that they love animals here. Went above and beyond, and recommended I come in more frequently to keep a longer look. Customer service is second to none, and I've already scheduled baby's next spa day!! Definitely great value too. Thanks to the whole team for making baby look beautiful. read more

Palisades Pups - My shih Tzu was looking pretty rough. Took her to palisades pups and now she looks great - Pet Groomers Near Me - Jersey City, New Jersey

See all

First time taking my fur baby after my groomer moved to LA. Decided to give Palisades Pups a try, gave them a call and the lady on the phone was super nice and accommodating which gave me good vibes. Checked in and immediately was greeted and she kept calling my old grumpy little guy "the baby". They listened to exactly what I wanted to get done. I was nervous because I've gone to the same groomer for years but I'm so happy with my first visit, Antonio did such a good job. read more

Palisades Pups - Onyx after his groom - Pet Groomers Near Me - Jersey City, New Jersey

See all

I took my purebred mini poodle here to get a simple bath and trim. It was running on 4.5 weeks and I was afraid by week 6, his fur would become either matted or he would start to lose his shape. For additional context, My groomer has been on a sabbatical which ill timed with my upcoming vacations. Thankfully the staff at Palisades welcomed my dog with open arms. We arrived and filled out the paperwork, and I was asked how I wanted to cut. I replied "puppy cut with half an inch all round, maintain his poodle teddy bear face and body shape" and I emailed a picture of his last cut for reference. About two hours passed and unfortunately what was in the email, and how my dog was previously shapes was botched! My champion bred mini poodle now looks like an odd shaped dachshund poodle mixed. Though I am thankful that the staff was nice and welcoming, I wish they were humble enough to share the teddy bear/poodle puppy cut was out of their expertise. 1/5 stars because he was cleaned and smelled yummy and again, the overall staff demeanor. We just have to wait about 2 months now, for him to fill in for his regular shape up. Thank goodness it's only hair and it grows faster on poodles than humans. I found Palisades due to the high reviews on Google. They incentivize patrons to write good reviews for a discount however such biases leads to moments like mine. read more

See all

Recently moved to the area and decided to try this place out. Palisades Pups is a great place to bring your fur baby to! You are always greeted as if you are family, always asked what you want done on your pup and they always follow through with your requests. Jose is Amazing! I love when hes there and my pup gets serviced by him. Jose takes care of everything rom glands, shaves paws, brushes teeth and always goes the extra mile to make my pup look extra cute! Thank you guys! you have a lifetime client! read more

We brought our three rabbits here for full service grooming, which included a wash and nail clipping, which they badly needed. This is the second time we brought our first two rabbits and we liked the service and the quality of their work so much we brought the full trio back again once we got our third. Nice customer service, reasonable prices, and really groomed the rabbits, which is a difficult job because they're so fidgety and prone to nervousness. Appreciate their care for our rabbits, will be bringing them again, and I recommend them to anyone with pet rabbits! read more

Palisades Pups - Three fresh, soft rabbits with a lovely smell and clipped nails. - Pet Groomers Near Me - Jersey City, New Jersey

Even though the name says Palisades Pups, cat services are available. Since adopting my feisty little kitten, I figured we would leave it to the professionals for her first bath. Called up on a Sunday morning ( the only day of the week for cat services) and was delighted they were able to fit her in at the last minute. They normally book appointments one week in advance. Turned out to be a spa day. That being they clipped her nails and cleaned out her ears. No haircut was needed for the little princess. Called a few places around the area and they were either closed on Sundays or didn't offer cat services. Thanks to Annette who scheduled us and Jose who did the grooming ( also took one for the team). See you folks in a few months. read more

Palisades Pups - Pet Groomers Near Me - Jersey City, New Jersey

Hello All, we took our dog this Sunday for his grooming. We had the worst experience ever. We dropped off our dog and were trying to explain groomer of the cut we were looking for. we were trying to give him exact sizes for the fur we wanted as last time they cut his hair a little short. the groomer came back and told me he is more of a visual guy and asked us to trust him. He completely ruined his cut. the cut was completely uneven. I was not going to post this until now, but this morning i saw his ear and they did not even bother to clean that. I have never seen his ear this dirty. I was so pissed while picking him. I was not even sure on how to react. I did not want to pay him anything. Please if you love your pup do not take them here. They have zero to no regard. Please avoid this place at all cases. I have also added the picture of the cut we wanted. We also showed the groomer a lot of pictures of this cut. read more

See all

I hate writing bad reviews.. but please, read my review. I took a chance on this place because my normal salon, Glamour Pet Spa was booked for weeks and my little Shih Tzu needed a cut BAD. Immediately I felt odd leaving him there as soon as I left. It did not seem very cleanly in there, nor did the groomer seem super friendly. But.. I trusted this establishment since the reviews weren't that bad. Boy was that a mistake.. Not only did my dog receive the WORST haircut he had ever had.. the groomer clipped him in his leg so that it was very red and slightly scabbed when I picked him up. Not only that, but when I pick my dog up from his usual salon he is so happy and seems like he just had the best time of his life! When I picked him up from here he was shaking so badly and seemed off, as if he wasn't handled properly. THATS NOT EVEN THE END OF IT. Their package includes a nail trim, his nails were still dirty and not trimmed.. I know my dog and he seemed super scared and ready to leave when I got there. I will not be returning here ever again. read more

See all

We live this place and so do my pups. They are so patient and sweet with them. I have a 14 year old that they are so gentle with and a new pup. The staff is great! It's clean and fast. read more

My pup is a nervous boxer mixed rescue dog but as soon as she sees that we are headed to palisade pups her tail goes crazy and she practically drags me until we reach the establishment. There have been a handful of times where I go to pick her up and she doesn't want to go home with me. They even threw her a birthday party when I dropped her off on her special day!! When I went away on Vacation they posted pictures of her for me since they knew it was our first time apart. I'm so happy to know that when I take her there I know that she is safe and loved. I truly feel that they are her family away from home. I recommend Palisades Pups to anyone that wants their dog to feel right at home. read more

Palisades Pups - Pet Groomers Near Me - Jersey City, New Jersey

See all

I had very high hopes given the amazing reviews. We have a Coton De Tulear. I was very specific about not cutting his hair too short, what ears we wanted and not shaving him under any circumstances. I felt like John was annoyed when I was explaining my requirements and said he was a professional and knew about Coton De Tulear cuts. He insisted there was no way he could give a sanitary cut without clippers and that made sense. We gave them a picture. When we picked Tulo him he had a freaking Poodle cut. His hair was too short, the bridge of his nose completely shaved off, the forehead was high. This was not the work of someone who had dealt with Cotons before. Anette was nice and offered to have it fixed. But you can't un-shave Tulos nose. Tulo was very lethargic afterwards, not sure why. He was very depressed for 3 days. read more

Palisades Pups - What we wanted - Pet Groomers Near Me - Jersey City, New Jersey

See all

Today my little friend was there they cut her nails , and whased her teeth and cleaned her ear! They did a beautiful job my little Honey was very happy and satisfied,and her fresh smell wow I love it ! Definitely going back!Thank you guys! read more

We just moved to jersey city and needed a new groomer . They booked us last min on a SUNDAY which is un heard of ! They also left our pom Romeo beautiful with a flawless lion cut ! We loved them and felt comfortable right away ! We found our new groomer thank you so much Palisades Pups you guys are the best!!!!!!!! read more

It appears that our first time to the groomer there was a fluke. The 2nd time we went, they had notes in the file on how to shape the ears, hind quarters etc. The groom wasn't as good, but acceptable. We were told it was a new groomer. However, The last time we went in, it was a completely different experience. I don't understand how how they could mess this up so bad. The other places he's been are the Ritz compared to how this turned out. First, they cut the quick on not one, not two, but several nails. You'd think you'd not be cutting so short after you hit the first one. We also live downtown, so my dog only walks on concrete, and goes for several walk a day- ie they were not that long. I use to work in a veterinarians office and use to do routine nail clips on a daily basis. When you clip nails, there is a right way and a wrong way. They went the wrong way and CRACKED the nail, on top of cutting it to short. OUCH! What's just a disturbing is that they gave me back my dog and didn't notice the blood all over the floor until I said I think he's still bleeding. He bled the whole way home in the back seat. I had no idea how bad they were until I got home and cold calm him down enough to properly look at them. 2nd- the cut/quality of the groom was horrible. There is no excuse for a dog to have a choppy haircut from a professional groomer. Which, my guess is, they are not professionals and need extensive training. There are actual schools people go through to do dog grooming- I question if they have attended one of these or have any formal training. 3rd- the owner (who later told my husband he himself did the ears), said was trying to match his age?? because of what he was putting him through?? Whatever that means. And that "you don't notice it when his ears are up" Ok, well, his ears don't normally stick up, he's a floppy eared dog. Take a look at the pic for yourself and judge. read more

Palisades Pups - Choppy, unprofessional haircut - Pet Groomers Near Me - Jersey City, New Jersey

See all

I have a shorthair dog so I can't say anything about the hair cut. I usually bring my dog their for nail cut and grooming. They are very passionate to the business. My favorite thing about this place is they open on Sundays. I'm glad that they can cut the nails in just 10 minutes with the fact that my dog goes really crazy when it comes to nail cuts. They only charge $15. Worth every penny!! read more

Very friendly staff, great service. Leo was perfectly groomed today, we will definitely be regulars. read more

Palisades Pups - Fresh out of grooming - Pet Groomers Near Me - Jersey City, New Jersey

Took my shih tzu in for a haircut. Finding a new groomer is tough. Recently moved to Jersey City Heights and pandar was really in need of some attention. So glad I found palisades pups. Upon first entering the cute shop it smelled so good. The lady at the front desk really put me at ease you can tell they really love animals here. His haircut turned out so nice!! Pandar and I have found a new home. Thanks palisades pups for putting us at ease and doing a fantastic job. Best groomers in Jersey City. read more

Palisades Pups - Palisades pups my favorite Jersey City groomer! - Pet Groomers Near Me - Jersey City, New Jersey

Took my VERY nervous dachshund here yesterday and had a great experience. She doesn't go to the groomer often because she hates being out of the house but she was so knotted and her nails were getting too long. She came home better than ever and feels amazing!! Great deal for a full service. Will definitely be back. Thank you guys!! read more

Terrible business. Unprofessional. Poorly trained technicians the facility Poorly kept. They don't communicate as requested . Call the next groomer on your list. Not here read more

I'm new to the neighborhood and was looking for a place to get Milo his yearly summer cut. Milo is always very shy and scared and I could tell he had a good time at palisades pups. He had got a kitty spa with his cut which includes a massage and boy was her relaxed and happy when he got home . He usually has a little anxiety after being groomed but he was as cool as a cucumber . The service here is great. The groomers are excellent . So happy I found this place . Milo will be coming here for his monthly nail trim. read more

Palisades Pups - My cat milo - Pet Groomers Near Me - Jersey City, New Jersey

My 4 Siberian Husky pups have been going to day care here every day for over a month and everyone is just amazing, so professional, accommodating, and kind! They post pictures throughout the day on their Facebook so I can check up on how happy they are. I also use their groomer Jose who does an amazing job washing and deshedding my pups. Couldn't be happier with the services I get from palisade pups! Wish I could give 10 stars. I don't have to worry about my babies when they are in their care. read more

Palisades Pups - Pet Groomers Near Me - Jersey City, New Jersey

I have a nervous pup and was a bit apprehensive about trying a new groomer. There was no need to worry. My pup came out beautiful happy and not stressed. Best dog groomers in Jersey city! A definite resource here in the heights. So happy I already set up her next appointment! read more

Palisades Pups - Best dog groomers in Jersey city heights! - Pet Groomers Near Me - Jersey City, New Jersey

Brought Molly my short haired cat in for a lion cut. In the summer I feel she is more comfortable that way. Having recently moved to the heights neighborhood I was in search of a new groomer. Let me begin by saying the staff is so friendly. My kitty came out looking terrific and very calm. I've been to other groomers so I was a bit apprehensive. It's clear they really do love pets here and took extra time and care with both me and my cat. I will repeat. read more

Palisades Pups - Molly with her lion cut. - Pet Groomers Near Me - Jersey City, New Jersey

Based on my first visit they would get a 3.5 star review. They squeezed me in, charge similar to everyone else and can give my dog a style which is usually more (ie: Pom Pom Hair style, Mohawk hairstyle etc). Although the style turned into a bang over some time, I didnt mind it. They called me to tell me my dog has fleas and they took the liberty of giving him a flea bath for an additional $10. No problem. However, as a follow up. I think my dog still has fleas (and maybe my cat as well). So I called and asked if they were able to just give a flea bath to my dog and cat. Well, I was told they can give my dog a bath for $45 and add $10 for the flea bath; same for the cat. So I took that to mean - no, they cannot just do flea baths and paraphrased that. The older sounding gentleman I spoke to replied in a snotty tone "I thought I was clear in my answer the first time, but let me repeat myself" and proceeds to repeat himself. When I repeated myself and told him that my dog doesn't need a regular bath as he was there just last week and just needs fleas removed. He repeated his speech for a 3rd time, adding most requests for a bath come w other grooming needs. Again my dog was just there last week and has no additional grooming needs. So I give them 2 stars. If I can speak and communicate in the same language and get attitude imagine the treatment animals who cannot communicate as clearly get. Won't be giving them my business again, even tho I live around the corner. read more

My pup adores this place! She has been going to daycare a few times a week for a couple months now and she is obsessed! I can't even walk down the street without her tugging me to the front door! The staff is amazing and I would definitely recommend to anyone looking for a good daycare service! read more

They cut my bunnys eye and tried to make up an lie about it.

Trash. Called for appointment, they said would call back with details. They forgot. Called again, made appointment and when I went to drop off our pet, they started changing prices and process. They have aggressive breads here and I didnt feel safe with my pet their...we left. Waste of time. read more

Wonderful dog daycare.. my very high energy terrier loves going there. He's actually tired at the end of the day which is great - it takes hours of activity to wear him out so I really appreciate that! They even offer pickup/dropoff for an extra fee.. ideal for me, since i don't have a car and live over a mile away. Happy customer for 2+ years. read more

Our Hank has been coming here for 5 months now and absolutely loves it. He runs to the door the minute he realizes where we are headed and is so excited to play with his friends. You can tell these dogs get the attention needed throughout the day. They also do overnight boarding for a fair price. And my favorite is that you can schedule pretty easily to have your dog groomed- clean and ready for when you pick him up. I'm not sure what they clean the dogs with each day but hank always comes home smelling fresh.. and my favorite part- exhausted! read more

Amazing business, friendly people!! John is amazing! I highly recommend this business to everyone who has pets !

absolutely loved it!! I took my cat here for nails trimming earlier today. They took me same day as a walk in, had her in and out in 10 minutes, and her nails are perfect!! They're super short but the groomer didn't cut her at all (and she can be kind of difficult getting her nails trimmed)! Pricing was reasonable and staff was wonderful! will be going here again!! read more

I typically wouldn't bring my dog to a place that looks as sh*tty as this but the reviews weren't allll that bad so i gave them a shot anyway & let me say i regret every second my dog was there!! I gave him instructions & told him exactly what i wanted.. he did the total opposite. I get back to pick her up when she was done i did a quick check before leaving it wasn't exactly what i wanted but it wasn't the worst so whatever but after checking once we got in the car i notice her bow fell off way to easy. This imbecile cut her ponytail completely OFF then had the nerve to put the Bow on ONEEEE STRAND OF HAIR!! I specifically told him NOT TO CUT HER PONYTAIL OFF he did so anyway. I check some more i find cuts under her chin who the f**k cuts down to the skin under the chin of a dog?! She has cuts & bruises under her chin i also asked him not to her face to low he did so anyway. In the 11 years of having my dog nobody has ever ever cut her this way..i am pissed!! The lady at the front was also very trashy she was piercing her ear with a paper clip at the front desk how unprofessional is that! Disgusting!! You guys can keep the BS 10% you offered me i will be disputing this charge with my bank & will never return & will make sure to tell everyone i know to never step foot through those doors! I'll also to be sure to leave a review on every site you guys are listed on. Terribleeeeeee!! read more

See all

First time getting my cat groomed here and first time ever. He looks fantastic, they took as long as they needed to make my cat comfortable. I'd recommend it to anyone in the heights. read more