I I've been to just about every Palm Beach Tan location in Austin, and they all consistently provide a pleasant customer service experience. However, I have to give a special shoutout to Kirsten and Riley. From the moment I walked in, they greeted me with such warm, welcoming smiles and treated me like I was a familiar face they see every day, which instantly made me feel comfortable and valued. What really stood out was how knowledgeable and informative they were. They took the time to explain the differences between each tanning bed and what each one is specifically designed to offer based on your individual goals and desired results. I honestly had no idea the beds varied so much depending on what type of experience or outcome you're looking for, so their guidance was incredibly helpful. Thank you, Kirsten and Riley, for your kindness, professionalism, and friendly energy. You truly made my visit feel enjoyable and personal. I'll definitely be back to see you ladies again soon! read more

I absolutely love Braker Lane PBT. Taylor and her staff are the creme of the crop. Solutions to each issue, polite, professional and ultra helpful. I have felt this way for some time. Actually, I was going to cancel a couple of years ago and Taylor sold me on the better options and it was an excellent decision. I have the full Prism thingy of which I love​ read more

Jax is very passionate and knowledgeable. I loved working with her. If there's one thing apparent about this location, it's how much they care about their customers and the service they provide. read more

Fantastic place and cost. $40 a month unlimited tanning with great seems like modern beds and bulbs. Great customer service with every visit. Everyone is so friendly and knowledgeable. The place is super clean and has a great line of products at affordable prices. Thank you staff for everything and keep up the good work. read more

Unclean beds, sloppy and rude customer service. I could say the same about all the locations in Austin.

Yahaira was so nice and helpful!!! Highly recommend Palm Beach Tan, been coming g here since 2011.

Store manager CJ provides the best customer service! He's ALWAYS been top notch at customer service, but he's been shortstaffed the last few weeks and literally runs his butt off checking in customers, cleaning and stocking beds and spray booths, all with a smile and sparkling upbeat personality! Last night I got there for my weekly spray tan about 5:30, and being a Friday night, the waiting area had about 10 women all wanting tans for the Memorial Day weekend. CJ and his colleague got everyone checked in and on their way. Severe thunderstorms were rolling in, and CJ even offered to escort a lady to her car with his umbrella so she wouldn't lose her new spray tan! I can't say enough good things about CJ. Seeing him do his thing and running that store is inspiring. read more

Kristin and Holland are very positive and energetic when greeting you as you enter the store. That can't help you enough. The store is always tidy and welcoming! read more

Antoinette is awesome!! Great customer service.. so nice and accommodating. I would highly recommend!!

Faith and Wayne make my tanning experience even more enjoyable. They are always so helpful and pleasant. I've been to other PBTs in the area that look like they would rather be anywhere else than work. I know this location worked for a long time on their Halloween decorations, can't believe the salon didn't even place. I work around the country and have been in many salons in many States, this is the first review I've written in 14 years of membership. That's how much I appreciate the customer service at this location. I hope management takes the time to share my review and recognize them for being instrumental in keeping PBT clients. Thank you! J Tracy Booth 850-597-4461 read more

Kenzie is great and I highly recommend her as an employee. She is very helpful and professional. I would recommend you be very careful of the contract you sign as there are a lot of fees and if/ands/buts... I work with contracts at work and this one is quite the nickel and dime type. For example even with a discount of $10 waived fee my $24.95 per month was $38... it's fine just be careful what you sign before you do it. The place is very clean and I am happy with my experience with Kenz. I think corporate PB what is a little off-putting here. read more

I have had great customer service from CJ at this location. He is very friendly and knowledgeable. He always makes me feel at home.

I love coming to this location. Kenz is always welcoming and has a positive attitude when I come in the door. This is the the best location to tan at! 10/10 recommend! read more

Antoinette was very accommodating and set me up with the perfect bed for my tanning goals.

Best place to go tanning! I've met such nice people here who are very helpful with whatever your tanning heart desires! Today (February 10th), Heather helped me pick a new tanning lotion and it worked wonders! She was super helpful and even asked for my feedback on how I enjoyed the product! I recommend getting the Sahara Jewel tanning lotion! It improves your tan A LOT by giving you that nice bronze look along with using the Sun Angel! I use the Sun Angel every time and I LOVE IT! You want to have that gorgeous bronze tan look like as if you've been sitting on the beach for a week without the burn, go here, get the tanning lotion above and get your pale butt into the Sun Angel! 100% the best! Love this place! Thank you to all of the women/men who work here! Now I'm ready for the Bahamas!‍‍ read more

Palm Beach Tan - Facial Lotion for tanning: Crystal - Skin Care Near Me - Austin, Texas

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Not only does Palm Beach tan have the best beds & products....They have the greatest staff. The manager is a problem solving wizard that makes you feel as good as you look:) I could goto the PBT near me, but the staff makes it an easy choice to drive the extra 20 minutes to have that kind of service!!! read more

C.J. Is amazing all of the staff at this location is absolutely amazing. Very friendly and always good conversations

I had an issue with reoccurring charges, I wrote a yelp review and very fast I was able to get in contact with Amanda and she was extremely helpful and friendly, great customer service. Thank you! read more

What horrific customer service. After waiting for about 10 minutes before being greeted when I walked in, I was told my spray tans had expired and there was nothing they could do to help me. I spent money to purchase two spray tans during a promotion in July, and came in today to redeem my first one (I'd been saving it up for the perfect occasion!) They told me BOTH had expired a few days ago, and that there was nothing at all they were going to do about it.... When I purchased them, nobody communicated that they would expire, and now I am being penalized for it. Just $$ straight into their pockets when they have the infrastructure to give me at least one of the tans. They up-sold me on the tans too, which is just the most annoying and super text book tanning salon pitfall too. She said that if it was a few days sooner maybe they could have helped me... which tells me they could have been flexible but just chose not to. Super ridiculous and lame. Was very underwhelmed with their problem solving abilities and willingness to work with their customers. Definitely will never be back to this establishment. read more

A lady who looked a lot like a California Raisin came out of here one day, and I'm pretty sure Palm Beach Tan can give a person cancer. However, it won't give you cancer or turn you into a raisin any worse than other tanning salons, so I will review it in comparison to its peers. Great hours--6am-11pm on weekdays! Convenience--The location offers plenty of parking and it's very close to HEB, Randalls, and 24-Hour Fitness, so you can just drop in for 15 min while you're running errands. Goggles are provided here, too, so you don't have to worry about keeping up with your own or paying a fee to borrow some. Quality--The facilities are exceptionally clean and the bulbs are changed regularly. And, even the lowest level of membership gives you access to well-maintained facial beds. Staff--The gals here seem pretty laid back, sometimes to the point of being distracted. One nice thing is their total lack of sales pressure. Typically tanning salon workers have tried to upsell me to the Platinum package or something or get me to invest in an $80 tanning lotion. These ladies don't really seem concerned about all that. They're polite, but get right to the point--"Name? How long? Okay, room ----." Palm Beach also offers Mystic Tan. Personally, I don't like it. The smell gives me a headache, the waiting to shower thing really annoys me, and the color doesn't look exactly right; however, many people don't tan well from UV or they may need a tan fast, so Mystic would be good for them. It is, after all, the choice of the Dallas Cowboy Cheerleaders. So it's got that going for it, which is nice. read more

Overpriced $59.95 a month for unlimited spray tan compared to $29.95 I'm now paying at Tan Etc Staff is rude, always seems to be bothered that you are coming in. Constantly try to push lotion every single time you go to tan some days I just want to go in and get my spray tan not defend myself against why I do not need new products. My advice go next door to Tan Etc for half the price can get a friendly staff that also doesn't haggle over lotions. read more

I witnessed the woman working (who was an adult) count from 1-9 on her fingers to see which month matched my September birthday. After painfully watching that, she continued to try to sell me on product. I had to have told her no three times before she chimed in that no spray tan was guaranteed. I get it. You're trained to sell, but if my history shows I've been tanning with you guys for several years and never have purchased a primer - let it go. Now I have to go out of my way to avoid this location. It's such a shame because I really enjoyed their versa pro, but I'll stay going south where they specialize in customer service, not commission. read more

To be honest, Palm Beach Tan isn't all that bad of a place, but I just signed up to do a month of the Versa Spa tan and was told I could cancel at anytime before the next billing period. I canceled a few days before the next billing period but apparently I was a week late in canceling during a certain period so I got billed another $60 for a service I wasn't even satisfied with and wasn't going to use! I got a hold of the customer service center and they said I initialed a paper when I signed up saying I had to cancel in a certain time frame. I'll admit, dumb on my part to not carefully review the paperwork, but I don't think it's hard for them to refund my money when I wasn't even satisfied with the product all because I initialed a document. I'll never be coming here again after such a bad customer service experience and won't recommend it to friends. Beyond that though, the employees were always nice and the facilities were clean so I can't lie about that. read more

Went here today to spray tan for my company holiday party tomorrow. Apparently they have a "new and improved" spray booth. I did the same thing I always do, dark with accelerator and booster. 9 hours later, I look the same as when I went in. Even Mystic Tans website says 1-2 hours and you'll see color. In the pictures you can see my hand which was slathered in the blocking lotion compared to my leg which was not. This has never happened with the old booth they had. I've always had a nice color within 2-3 hours. So now not only am I out the $60 for the "tan". I now have to spend another $40 to get Tarte Maracuja body makeup so I'm not pasty at my party. read more

I put my account on a 5 dollar a month hold and my bank account number changed over the summer. I wasn't notified of the mistake until I came back in the winter to reopen my account and had a $75 fine on top of the $40 "maintenance fee" to hold my account for the season. Not that I don't just love high pressure sales from self-important high school kids, but today I was forced to tan for 8 minutes less than I usually do because I hadn't been in two weeks. Look outside people! It's summertime in Austin, Texas. There are a hundred and one places to get a town in this city from the REAL SUN. If your corporation cannot realize the needs of its clientele, then maybe you should send your CEO back to business school. The 80's are over. Welcome to the recession. read more

I really love Palm Beach Tan. I've been a member here since my junior year of college in Ohio (I'm now 24 living in Austin, TX.). The staff is really personable and provide knowledgeable recommendations based on your skin type and what your goal is. I pay a monthly fee of $49 for unlimited spray tans in the mystic bed (Kiss or 4-turn) & I also get access to the Angel Bed (stand up bed. Red light therapy that vibrates. Good for wrinkles, cellulite, toning, etc.). That to me is a killer deal. The only caveat that I will say is that PBT is understaffed most of the time. This is a common theme for across any location I've been to - I've been to many in Ohio, and 2 in Austin, TX. Expect to spend at least 30-40 minutes here for whatever you plan on doing. There is not a concept of "run in really quick". Nonetheless, I would still recommend PBT read more

Pretty self explanatory... you pay, you tan. Friendly staff and very clean location. read more

I transferred here after Darque tan closed without warning. Could not be happier!! Staff are SO sweet, beds are awesome, they offer WAY more than Darque tan did for the same price, and the place is kept very clean. I had been happy at Darque, but I have to say them closing ending up being a very good thing. read more

Palm Beach Tan is hands down the best tanning salon in ATX. Definitely recommend the Versa Pro-in dark Catalina!

This location has been lacking. Every time I come in now the beds aren't even hot enough I come out like really? That's it so mild idk it some of the beds are broken or not at its proper temp but yeah definitely not cool read more

LOVE LOVE LOVE this place!!! Powerful beds! Affordably priced! Always clean! Plenty of open beds all the time! Friendly staff! HUGE product selection! AND BEST OF ALL... Constant customer rebates & rewards!!! I LOVE THIS PLACE! The location is awesome & I never have to wait or deal with rude staff! I love the girls that work here. ESPECIALLY Denise! She is AWESOME!!! They know you by name and always have a smile on their faces! I will NEVER go anywhere else & I would recommend this place to ALL of my friends! read more

Had a great experience. Am a newbie to Mystic tanning. An employee walked me through the process and gave me great tips given the wedding I was going to wasn't for 6 days. If I need this service again, I will definitely be back. read more

I love this location! They have the best beds and the customer service is the best I've had. The manager Dustin has helped me in many ways and his kindness is more than anyone could explain. Love this location!!! They have the best beds out if any location I've been to also. 5 stars easy!!! read more

Super clean beds and common area! The Girls know me by name and know what beds I prefer. Give them a chance to fill your tanning needs! BED 1 is worth the money hands down! read more

If I could give 0 stars I would. Sadly, this business has monopolized the tanning market in my area otherwise I'd spend my money elsewhere in a heartbeat. Beware of unauthorized charges to your card on file and poor customer service by their customer care rep. Safe to say I will never be back here. read more

Never have had a better experience at a tanning salon than I did today. Lindsay was working the front desk and was so helpful and knowledgeable. I usually always do the versa spa, but she explained to me the differences between that and mystic and even convinced me to try it out. She really made the experience a great one. I will def keep going back to this location!! read more

This place is amazing! Favorite tanning salon ever. The staff is amazing and super helpful. They have a great selection of tanning products and the beds get you extremely dark. They have multiple spray tan booths and Iove them all. I would highly recommend this place because of both the staff and atmosphere! :) read more

I can't say enough about palm beach tan Austin, and the arboretum location especially. They have an amazing selection of beds, a clean facility, and an incredibly friendly and customer service oriented staff. Recently after seeing that a floor hadn't been cleaned before the room was assigned to me to tan, I received a call from McKenzie moments after I left apologizing for the oversight and granting upgrades to my account to compensate. The customer service at the Arboretum location goes above and beyond and it is noticed and appreciated by its loyal customers! Thank you Palm Beach Tan for valuing your customers and being the best tanning salon in Austin! read more

i hope john is working when you come in! he is so welcoming, friendly & knowledgeable. he was patient and kind when helping me choose a bed. pshhh, what a welcome relief from the uppity snobs at darque tan. THANK YOU, john!!!! read more

Always something wrong or broken with machines. All the workers are only nice to you to try to sell you a product once you decline they give you the cold shoulder. All the workers are either really dumb and are 25+ with no career goals or young students who really don't give a damn about anyone but themselves. They also almost always let the computer out smart them.... not to mention they don't buy the proper foot stickies for the spray booths they just buy grocery store shoe covers so either get no tan on my feet at all or I wear nothing and my feet get brown on the bottom. My main concern is kindness and welcoming I don't feel I get that and if I paying you 60$ a month/ paying your bills be nice. I shouldn't feel like I am being a inconvenience. read more