Great salon!! All the girls are very educated and it's a very clean salon. Will choose this salon every time when it comes to my tanning needs! Very new and modern beds too. read more

Palm Beach Tan - Very clean facility - Skin Care Near Me - Columbus, Ohio

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Great experience, the customer service was so inviting and positive. I felt taken care of when signing up my membership. Salon is always clean and quick to get checked in. Will be returning! read more

Great place! I always feel so welcomed walking into palm beach, the girls are extremely nice, helpful, and knowledgeable. They have no issues helping figure out what's best for you!! The manager Addi is also amazing, she was so kind helping explain the membership process. read more

Staff was polite. (per a staff member) Bulbs in tanning beds were 60-80 percent spent. Three visits almost no color. I'm dropping my membership read more

The girls were super nice and helped me pick a lotion not crazy expensive that got me dark the first session!

Love the staff. The beds. The location everything about this place is relaxing & professional & they know what they're talking about unlike most tanning salons ! read more

Great staff, but losing business by eliminating the option to buy minutes. Hope they bring this option back!

Love Palm Beach town I've been going there for years. The employees are always so helpful and so friendly I would highly recommend.

facility is always cleaned and workers are on top of turning over beds! always reminding customers what deals are available!

I have always went to PBT whenever I want to tan in bed or do a spray tan. The young ladies at this specific location aren't the most welcoming, but you're in and out if you have a package, so it is what it is. No issues with the bed quality or cleanliness in my experience. read more

This place is awful. I asked to put my membership on hold because I was going to be gone for the month. They said no problem. The following month I was charged $150 as usual. I went in to tan and they tell me I have to pay for the previous month before I can tan because whoever didn't put the hold in the system. So they just took $150 out and want another $150 to tan today. Even after I just bought almost $300 in products from them. It is always a pain about something. Insane. I've had so many problems at this place. They try to rob you read more

nice girls! quick and great at their jobs. you can tell they know exactly what they're doing and have great recommendations to steer you the right way read more

Came into this location by chance; I didn't know/had forgotten it was here, and it is not in my usual neighborhood. But we got something to eat next door, so it was handy. Clean, big location. Friendly service. Good selection of beds. I'm a reluctant tanner, and a reluctant Palm Beach member. (I moved away from my favorite place, joined LA Tan, and then they, or at least local ones, got bought out by Palm Beach.) I don't like their pricing plans, because I don't go often, don't spray tan, etc. For other people, it might work out fine, but a fairly hefty minimum monthly fee does not feel like a value to me. I pay a lot for a little use. If you go often, it might be fine for you. Anyway, of their locations, this is a pretty good one. Central city, which they don't have many of. Handy for many neighborhoods. Good experience in general. read more

I drove to the location at 1181 Olentangy Road. Before doing so I viewed the website and read several reviews . Many of the reviews talk about what I experienced today and its disappointing. I walked in with a coupon for the "free" SPRAY tan. I read the fine print the reads "see salon for details." Ahhh. A loop hole ! I was told by the cheery young woman at the desk the the coupon only pays for the "spray" but not the "color " inside the spray. She then rambled off the script that you teach the sales people. I am not blaming them. Come on Corporate, You can do better than that! Pay attention to your reviews and do better!! Pamela Gillum read more

I do like the company and other branches. I will not be returning to this one. I asked her to show me where the room was since I had not been there before and she pointed down the hall. The booth was kinda clean. The pump for the lotion that we use so that the spray tan does not tan your palms was broken. Then I read these rather concerning signs. read more

Palm Beach Tan - I do like this company but I won't be returning to this particular branch. If you need to post this there is a problem. - Skin Care Near Me - Columbus, Ohio

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Every member of the staff was friendly as soon as I walked in. Hannah walked me thru the options explaining every feature in each package. Once I made my decision, she then went thru the multiple tanning oils, lotions and after-tan lotions. She was knowledgeable, friendly and made me feel like we had known each other for years! read more

Had to pay my membership fee + an extra $9 to go home and shower this off immediately after. Do not get a spray tan here. read more

Palm Beach Tan - Terrible spray tan - Skin Care Near Me - Columbus, Ohio

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Instead of trying to shove of $100 tube of lotion down your throat they should explain their policies a little better .. Total rip off !! sure miss. kabana Tan and the owner Tammy she would never do this to her customers !! read more

I was forced to go here, as it is now the only place that has tanning beds in Columbus since the closure of Tan Pro. I used to be able to walk into Tan Pro and pay $5-7 for a walk-in, since I do not tan that often, usually only for special events. They informed me that their walk-in was $19 per session, and that I had to buy their lotion or else their beds "wouldn't work." So I bought their $11 packet of lotion, making my total for a 7 minute tanning bed session over $30 with tax. When I tanned at Tan Pro, one or two sessions would make me significantly tanner. Even using their lotion in a bed emitting UV rays into my skin, I didn't look tanner at all. I will not be returning here even if it means I never tan again. read more

I went to pause my account and got charged again the next month I don't have time to go in and fight this it is ridiculous very unhappy don't go here read more

I have gone to this establishment for years and kept an account, despite only going on special occasions, due to the ability to freeze it (with a minimal monthly fee), and keep the same package. Recently, I discovered fraud on my bank account, and after informing Palm Beach AFTER payment was due, there was a discussion of a fee (understandably), but they refused to freeze until they got back with me. They never did. I went to tan, and they said it WAS frozen, so I left it frozen since I was going on vacation a day later and really just wanted to check my account and get a base. Long story short, months later, I went to tan before an event, and they refused service, stating that the account was NEVER frozen and I owed for all previous months- (never tanned once). I asked for a manager and was told I had to leave a number. Pretty humiliating experience for me, but I remained friendly. No one called. I saw in reviews that this has happened before with a lot of stress and back and forth messaging. I emailed, and still, NO RESPONSE. I'm really sad to lose my account after all this time and don't even want to show my face in there after being treated like a thief. BE CAREFUL, GET IT IN WRITING, and DOCUMENT EVERYTHING. With a high turnover rate, it's your word against someone who is long gone. read more

So I needed a spray tan the night before I left for vacation so I thought I would give this place a try. I have zero idea how but my total was $54 because the person at the front desk didn't explain what I was paying for at all!! Their website advertises spray tans for $15, I understand that it was more than that but I truly have no idea why it was that much. It was my first spray tan so I didn't know what questions to ask but I'm considering calling this week and asking for an itemized response. The girl at the front desk knew that it was my first time too so it would've been nice for her to explain the pricing. read more

I check in with Kim & tell her that my account was originally from out Of state. Told her also how last time I was in this location last week & I was only put in for 6 min when I Requested full 12 min and was Given a credit to up grade for this issue . She says they have no way to see that because out of state account.. ?? I tell her it happened at this location. She was like well can't see that and brushed it off like can't help you. I ask for the corporate phone # , she says "you can look it up on the website I dnt memorize the corporate phone number!" ok! Very Rude! Funny how they sell the fact you can access out of state locations but treat you like your a problem when you use it out of state.. Will not recommend this location or any Palm Beach Tan. read more

I went in to buy a package and they told me the one I wanted was $100 a month and once the girl scanned my card I ended up paying $160. The girls are really rude! read more

0 stars would be better! Just when you think things couldn't get worse they did! I have never seen a more poorly run business and my entire life! I don't even know where to begin it is so bad. ONE person running the entire place is absolutely absurd. Prices have gone sky high and customer service has hit a new low. Perfect recipe for a disastrous collapse. GOOD RIDDANCE! Do yourself a huge favor and go to Tan Pro. read more

great salon, clean and great equipment. girls are young and sometimes not super attentive but they know their stuff and help you if you ask.

I moved here from out of state and have been to this location several times. The staffing and service have never been an issue for me and the place is clean. The 2 beds I've used have been fabulous and my versa spray tan experience has been great. The only opportunity from my perspective is that I'd prefer not to pitched a product each visit. I've already purchased a few things and have what I need. The team should see my history and know I'm all set based on my purchase history. Other than this, it's been great! read more

I've been coming to this location for almost as long as I've lived in Columbus, which is ~6 years. All of the employees are always SO nice. I would've given this 5 stars but the past two times I've come in, there's been a girl named Kaylee that's checked me in and wasn't the friendliest. When I came here two days ago I brushed off her somewhat abrasive demeanor thinking maybe she had a bad day, but when I came in today she was still the same way. Maybe that's how she is and that's totally fine, but the thing that wasn't okay was when she handed me a folded towel (normally they're rolled up with the goggles inside), and so I assumed there wasn't goggles in there. I asked politely if I could also have a pair of goggles and she told me in a rude, undermining way that they were already in there... like, almost like a "duhhh, they're in there" kind of attitude. Like I said, if that's just how she is then I totally accept that. I just was bothered by how she treated the goggle situation... Definitely could've been handled a bit more politely. read more

Staff is very rude. They stand behind the counters and give you dirty looks as one girl checks you in. They look and whisper when you are at the front desk. Rarely ever say anything when you walk out of the salon. Do not give off friendly and welcoming business. read more

Terrible experience, was forced into a membership to tan a handful of times before my wedding instead of just buying individual tans. Called to cancel my membership while on my honeymoon but they force you to cancel in person at a physical location. Which was obviously not possible at that point in time. Once I was back from my honeymoon I went in to cancel in person and asked for them to reverse my last month or put on a gift card so I could use for future use. Since I will not be tanning in a tanning bed anytime in the near future, was only doing it for the special occasion. Was hoping I could use a gift card for a spray tan in the future. They were not willing to work with me amidst a busy time in someone's life, like a wedding. And let $200+ of unused tans to go down the drain. I would never recommend anyone to tan at palm beach and I will not be back. read more

Worst tan and customer service I have experienced in 10 years. After the closure or tan pro I selected palm beach out of the desire to tan close to my home. Generally I get a spray tan. After trying out their spray tan three times with the third time being convinced my dissatisfaction was due to my u willingness to pay $50 a tan. The $50 spray tan was streaky abs the worst received to date. I switched to lay down, which I have not chosen in 5 years. Note I worked at a salon in Las Vegas as a teenage 2o years ago. Bulb intensity is subpar abs the service even worse. My last appt waited ten minutes for stand up, put in lower grade bed, and two minutes later turned off as not my assigned bed. Was offered 6 minutes versus 12 and than told to wait after already laterhered up abs nude. Good customer service would have provided for an apology abs an upgrade. Thankfully already canceled my plan as so dissatisfied with previous customer service. I suggest going to tan anywhere else including the laundry mat,. read more

This place completely scams you. Especially this location. I went in and signed up for the $15 a month package. Which was already bad because they try to pressure you into buying the more expensive package. I went to pay and I knew there was a $20 start up fee but I was charged $60. I asked why I was charged $60, it should've been closer to $35. She told me it was because I was paying for that month, plus the following month. So that was fine, but the following month they told me I owed them. I told them I had already paid for that month since that's what they told me I overpaid for the month before. The girl told me that would have never happened and no one pre pays for the next month, so I'm not sure what I overpaid for?? The following month was more expensive too, and she said it was because I didn't sign up for the $15 package which I told the first girl that's what I wanted to sign up for. All around a horrible experience lol these employees are clueless or something read more

The salon employees overall are pretty good, the beds are good quality, and everything is typically clean. If these were the only factors influencing my decision I would rate them 4 stars. Unfortunately, I have had a slew of negative experiences with them and their company. I have been tanning at this location for 6 months, paying for the most expensive package (I think $120 a month). This comes with unlimited tanning in any bed and unlimited spray tanning. 1) During multiple visits I was not able to to use the spray tanning equipment due to them being out of nose filters. I actually went to another location one week and they were also out of nose filters too. Against my best judgement I took their advice saying it was ok to not use them. I felt pretty crappy the rest of the night, I should have known better. 2) During my last month I often found equipment not taken care of. Mainly finding bulbs blown out and the water in the misting systems not filled/functioning. 3) They don't seem to staff well for peak times. I often go there and the place is empty, but there are 4 employees. Other times the place is jammed (around 10-15 people waiting) and there will be 2 employees. 4) Possibly the worst of all of this was their double door to one room. I tanned, got out of the bed and the doors were wide open. Luckily no one was around, but that would have been awkward. I had to grab both doors and close them quickly, and upon further inspection noticed that one of the two doors should have been secured in the frame with these little bolts. My guess is they forgot to relatch it properly - which is a pretty big privacy concern. 5) I actually emailed the customer service to share these experiences with them. What really upset me, was that they didn't even respond to my email. No apology, no explanations, or even excuses. Just nothing. 6) Just an FYI, you have to cancel 5 days before the end of the month or you will get charged another month. They don't tell you this and all the documents you sign you can't see (you just sign the pad). Nice little surprise to finish up everything! Luckily, there are enough tanning salons out there - plus I don't really need to tan. I would recommend skipping Palm Beach Tan. read more

STAY AWAY FROM THIS BUSINESS. The Olentangy River Road location continued to charge me for membership services for over a year after I canceled my service in person. I wish I had paid closer attention and taken action sooner, my fault however, after admitting that I have not been in the establishment since April of 2018, they offer to refund me 3 months worth of fees. When contacting by the store manager (Katlyn) she could only elaborate on how they continued to charge my card but could not offer a means for me to contact her superior to further discuss the matter. She did however offer free services. Ha! Incredible! NEGLECTFUL STAFF! UNCOOPERATIVE AND INCOMPETENT MANAGEMENT!!! I will be escalating this matter with higher levels of management or ownership once I find those contacts. read more

This place has quality beds. I've never been disappointed in my tan. I've also never seen any issues with cleanliness. I hate the membership costs, though. I tan here often and have been for months. It's crazy expensive and such a hassle to cancel. That's just Palm Beach, though. The girls are nice, but I am exhausted of them trying to push products on me. I completely understand that there are probably requirements that these girls have to meet. My skin is incredibly sensitive, but I tan easily and use my own lotions after tanning to keep my skin healthy. I do not need any lotion!! I've told almost all of the employees, yet they continue to ask and literally make sales pitches before I go into the bed. To me, that just shows that money is their motivation and they do not care about their customers at all. I've never really had to wait to tan. Place is easy to get to and has good hours. My only complaint really is their sales model, I guess- but it's enough for me to see going tanning as a chore some days. read more

Employees don't know how they operate. Misleading and miscommunication with their agreements. I was charged for two extra months when I originally signed up and confirmed it was be cancelled after the first month. When I called to correct it, they said I had to come in. When I arrived they then decided to tell me my account was already canceled and would not even discuss the two months I was overcharged for. Would never recommend going here. read more

This place has absolutely awful customer service. You can see that almost every response on this page from Palm Beach Tan is copy and past and result in no actual change in how they do business, they do not actually care about customer feedback. I went here just to do one tanning session because I had just done a session at a different location. The two girls working and their manager tried to sell me $90 worth of lotions and products I didn't need even after telling them I didn't want to spend much and that I had my own products. They also coerced me into buying a membership and didn't tell me the prices of anything I was buying. The manager was also encouraging the girls to try to sell me more unnecessary products. THEN the girl took my card and charged it before telling me my total! And then told me everything is nonrefundable! I was furious. Complete scam. read more

I think the staff here are as good as they get. Hard working, nice and good listeners. I've asked them to not try and sell me anything (hey, it's their job) and they stopped which I really appreciated. One of the staff members even insisted on walking to me to my car when it was raining and had no umbrella (and I'm not THAT old). Tanning places get packed but I'd rather be packed in with these guys than anyone else. read more

I'm literally sitting at Palm Beach Tan Yelping about how terrible this place is. My husband and I came here on Saturday 3/15 to purchase spray tans for our cruise in the Caribbean. It took a full hour just for the two of us to get a spray tan. It was a Saturday and they only had two employees and one was a trainee. We sort of lucked out by getting there before other customers, but there was a line of 6+ people behind us that hadn't even been helped. One girl who had already been helped sat and waited for a clean bed for 15 minutes. Once we finally signed up after about 40 minutes, I was sent to the spray tanning booth. I was given directions, etc. and she told me the booth would turn on. Well... The booth never turned on. I had to go back out to the front and tell them this. Got back into the room and the same thing happened again!!! So then, I was moved to another booth because that ended up being broken. Got in there... Booth never turned on. As I get ready to open the door after getting dressed again for the 3rd time.. The employee knocks on the door to tell me she never turned on the booth. As I let this all go on my first visit, I thought maybe because the trainee was there and it was making everything much more difficult, I let it all go. Now.. Here I am for my 2nd visit. The "trainee" is here again and as I walk in, the trainee decides to finish up her conversation with her friend right in front of me. She continued her conversation with her friend... tells her friend she will come over to take care of her dog after the procedure as well as hang out. I felt like I didnt matter at that point. Once I was acknowledge, I told her what I wanted to do. Another girl came up and tried to upsell me on lotion; I immediately told her know"No, Im not interested in buying anything," so she proceeds to tell me I can try a sample, so I say sure, whatever so they would stop. Under the assumption the sample was free... Im told its $7.50 for this sample after I blatantly said I did not want to spend money. After that obnoxious fiasco, Im told to go to room 19... Get there... Not even clean. Im so over this place and VERY VERY unsatisfied about my entire experience. The only person that was aware of anything was Skye. She was very friendly and very knowledgeable. Otherwise, I dont think I can ever return. read more

I decided to check out PBT last July because I'm moving to Fort Lauderdale, Florida at the end of September. And since it's FL, I wanted to get in shape and get some colour, so running from Downtown to PBT to tan would help. Upon arriving, I waited 20 minutes to be helped. Skye(?), the manager, was the only one working. She showed me into a room which had a tanning bed that did everything short of wiping my ass. She explained that the bed, along with other benefits the salon offers (which I didn't care about) was $80/mo. I explained to her that I didn't need a tanning bed that had like- 9 different functions, I just want a bed that'll make me tan. Period. She told me they were having some "limited time offer", blah blah, I opposed again, she pushed again, blah blah, I oppose a third time, and whadya know- she has a comeback for everything. So, seeing that this was getting awkward, I go ahead and agree (first mistake). I get the package but I haven't been tanning in years, so I told her I needed to purchase some lotion (second mistake). She picks out the most expensive product first (which I'm sure she's trained to do), and gives a 10-minute speech about how it's going to change my life, create world peace, and end hunger. At the very end she says, "And typically, this lotion would be $425, BUT!- with your new-membership 25% deal, it's only $375!! (Or about that much)" What the fuck!? I just told her I'm moving states, I'm not gonna spend over $500 on a package and ONE bottle of lotion. So- after an EXTREMELY awkward twenty minutes of telling her "I can't afford that lotion," "I can't afford that either," "How about a lotion under $100," "I SAID $100 NOT $200!" I finally bought a body lotion and face lotion that totaled $90. After tax, my lotion and package came to $185. I instantly had buyer's remorse, but went ahead and used a tanning session and tried out my lotion. When I got home, I read in my contract that I could cancel my membership within 30 days for a refund. Whew! OK, so I go back the NEXT DAY and say, "Hey, sorry, I shouldn't have bought these products or the membership, I really can't afford the price since I'm moving. Skye made me feel extremely uncomfortable and I gave in." The two girls at the desk apologized and cancelled my membership, but told me the product was nonreturnable. This news was frustrating, but fine- I can at least get a refund on my package and give the lotion to a friend. Wrong. I waited a week for my refund to go through on my card, but when I never got one I stopped back in to see a girl (a different one was working) and ask her about it- she said, "Some memberships take MONTHS to be refunded, you're better off using the money spent as tan dollars or to purchase product." This is bullshit. A refund would not take "months" to go through. Anyway, then she said I wouldn't get a full refund on the package- instead of $80, I would only get $40 because ONE session in the tanning bed I used costed $40. Seeing that I was clearly upset, she said she would have Skye give me a call and see what could be done. I waited a week, never heard anything. Since then, I've called once a week (that's three weeks) during business hours only to be sent to voicemail, leaving a message asking for Skye to call me at (phone number), and never receiving a call back. Talk about frustrating. In the end, I'm extremely upset that I was pressured so much into making the purchase. I know no one took my hand and forced me to sign a contract, but after being made to feel so uncomfortable, I caved. I hope others have better experiences at PBT, but I've taken my business elsewhere. P.S. Sorry this was so long. read more