HORRIBLE. I've been a member here for years and finally cancelled. I came in 20 minutes before close and ELISE would not let me spray because she said they close the booths 30 minutes before close. She just didn't want to clean a booth. Mind you, this is a spray tan that takes 5 minutes The booths are ALWAYS broken. Requested a manager to call and we will see if that happen. read more

This business has undergone recent construction. But it turned out very well! The management staff has undergone recent changes as well. But I'm here to tell you that every time I come in, I am greeted with a smile and the ladies that work there truly care about each and every customer! It absolutely makes my day hands-down to see them every time I come in. Give them a chance, you will not be disappointed! There's no better tanning salon in Middletown!!! read more

This is the place to take your money and be happy to do it without actually having any benefit. If you have not tanned with them it's 7 minutes for like 14.00. Mind you the 7 minutes does absolutely nothing. I went back for a second time hoping I could just say no I need a longer time and they again said no has to be 7 minutes. Well fool me once... so I left. They really only want to push their monthly plans but with an opening like that and with girls that are running it like that who wants to go on a constant basis. Also, don't you think the dermatologist knows how much time I need as opposed to a young girl?? I mean I get policy and all but still. read more

I was just wondering since you have been closed what happens with the months we have all ready paid for and couldn't use the beds.

The staff are professional and amazing. They work hard to ensure customers are satisfied.

BEWARE!! Even after cancelling my membership, they continued to charge my card. When I tried to contact them to straighten it out, they refused to give me their supervisor's number! BEWARE! read more

The best place to go in Middletown, the girls and guys in there are the best, most courteous and patient associates and down to earth people the place is sparkling clean, smells great, and is just nice..great way to have some me time and chat with some great people -the spray tan rocks and the beds--are awesome!!!! read more

Very disappointed at this business. Absolutely not professional. Fail to open in mornings as advertised. Many times opening up to an hour later than advertised. Reason given is its hard to find good employees and they need to work with anyone who is willing to work. Really? read more

I had told a worker once before that I tanned in bed 8 and that 2 facial bulbs were out. I got put in bed 8 again and those 2 facial bulbs were still out. I told another girl working at the time that I had told someone already but that there was 2 facial bulbs out in bed 8. She was rude to me about it and got smart. I am paying to have facial bulbs and this is my 3rd time tanning in bed 8 with 2 facial bulbs out.. read more

Absolutely TERRIBLE to their customers. I have had a month membership last month and went in on the 26 to cancel it. The staff member working said that I would have to speak to the manager or call customer care to see if I could still cancel. We ended up calling the manager earlier today and explained our situation and she was the most rudest & snobbiest person I've ever spoken to saying there was nothing she could do. We called Palm Beach Tan customer care afterwards told them the same thing, and the lady told us she didn't know why they said they couldn't do anything because they have refund request forms. She told us to go back to the store and ask to fill one out and they would fax it to them and we would be refunded. We were so upset.. all the manager had to do instead of arguing was tell us she had the forms and for us to come in. We went in the store nice as can be, AT FIRST. They would not let us fill out the form at all because that was for them to do not us, and they pretty much called us LIARS and said we told them a different story and we would not get a refund. At this point, my fiance and I were livid, they were being complete SNOBS laughing and smiling every time we said something. This is soooo unprofessional. I've never seen any place treat their customers so terribly. This is not their decision to make, it was customer cares job to make that decision. AFTER I made a scene and putting their store down is when they pulled out the form we came there to fill out. They said that they were supposed to fill it out when in fact, it was our job and we had to sign. So, they were going to not give us any paper to try and get a refund. And they even called the cops because I was throwing a fit... and looking stupid on their part, the cops came and looked at them stupid for even calling them not saying a word to me at all. After all this trouble today, we got home and called customer care and explained what had happened, and they apologized and said we in fact can receive our payment back. It's sad we had to throw this big of a fit to get our money back for a month I wouldn't even be able to tan for!!!! This whole store and the manager are AWFUL, they do not care about their customers at all, and if something comes up, like an emergency, and you forget to cancel your membership because you can't tan... they will have no mercy on you and will not give your money back unless you put up a fight!!! Find a different tanning place, it is not worth the hassle..I've never met such people who can treat their customers like they did today. VERY UNPROFESSIONAL, snobby, and like another review said, the girls have way too much attitude! And you think from seeing all their bad reviews they would want to treat their customers nicer, that's not the case at all.... I regret giving them the benefit of the doubt.. LISTEN TO REVIEWS. This stuff could happen to anyone! read more