I'm extremely disappointed with the lack of customer service and professionalism at this Massage…read moreEnvy location. I booked a first-time 90-minute massage for my elderly mother, and we were all looking forward to a relaxing experience. Unfortunately, it turned out to be anything but. We arrived on time for our appointment, but the masseuse was not ready. The front desk staff member, Kiana, said they needed to go over some questions. I explained that my mother does not speak English, but I was ready to assist with translation when the masseuse arrived. During the wait, I asked to use the restroom, and upon returning, we filled out the questionnaire. When we finally met the masseuse, I had to repeat everything again, which wasted about 10 minutes. Once in the room, I asked the masseuse when I should return to pick up my mother, and she responded, "50 minutes from now," even though my mother hadn't even undressed yet. I immediately returned to the front desk to clarify this, and Kiana told me--quite rudely--that we would still be charged for the full 90 minutes because we were "supposed to arrive 10 minutes early." Not only was that never communicated to us, but even under that reasoning, we were still owed at least 80 minutes of service. When I asked to speak to a manager, I was told none were available. Upon returning to pick up my mother, Kiana reiterated that management would charge us for the full session and that nothing could be done. This business clearly does not value its clients and is more concerned with enforcing unfair policies than providing quality care. Charging for a 90-minute massage and delivering barely 50 minutes is unacceptable. They have lost our business for good, and I strongly recommend others stay away from this location.

Massage was horrible , felt like they were just rubbing lotion on…read more And then when I got out and addressed this issue with the front desk they really didn't seem to care stating she was kind of new ..and then asked how much tip I want to leave and asked if I wanted to rebook Absolutely NOT I said I laid on that table during the massage thinking when will this be over ...so not relaxing at all for $105 plus my tip I've never had problems at massage envy in Alaska or Colorado But I WILL NOT be returning to this location EVER

I had my first visit for eyelash extensions today. Since they do not offer volume lashes, this was…read moremy first time getting a classic set. I didn't mind because I had seen their work + was very impressed with the results. I am not exaggerating when I say: this is the best my lashes have ever looked! So long, evenly distributed, + just beautiful! I thoroughly enjoyed my appointment. I was well-taken care of from the moment I walked in. I will 100% be returning here for my fill-ins.

Love it here been coming for years they are so nice and friendly would recommend Ida if your bookingread more

They were friendly greeted us when we walked in and sat us at the pedicure chairs immediately!!!…read morebut the pedicures were def horrible they actually rushed us and did not get the job done I won't be returning here

Becky does so well, i love her very much. the staffs are friendly and also good. they take care my…read morenails, toes and my eyebrows carefully. recommend for everyone looking for trusting at the beauty shop.

I visited two locations for a lipoma I had looked at and then surgically removed. The service and…read morecommunication at both locations was spot on. The surgery was smooth and healing is looking very ver nice. Definitely recommend. Dr. Ghorbani and Dr. Li.

Nobody ever answers the phone here nor will they call you back. Not sure how they stay in business…read moreif they do this to everybody else. Been trying to get a appointment for two weeks. Moving on.....

Empress Luxe Esthetics has changed my life for the better! Jessicas environment breaths luxury and…read morerelaxation into every client experience! she has created a space and service offerings where Black women can truly enjoy self care! I always feel better and beautiful when I leave her! lashes, skincare and so much more!! a 5 star experience every time!!

I went for the luxury facial and it was amazing! The place is beautiful and gives a calm/relaxing…read moremood. Her service was very professional with a great vibe. Definitely will be going back! Highly recommend! Thanks for my first facial experience

Came in on a rainy Tuesday to a well designed, and welcoming business. The pricing was very good as…read moreI got a 30 min session for $60. My massage therapist was SO sweet and went above and beyond to help me after we were done. I am disabled so the extra help and care she showed me was incredible. She focused on my bad side like I asked and I left feeling amazing. 10/10 experience. Very comfortable atmosphere and service.

Made an appointment for 2 people, arrived 10 mins prior and was told can we come back a little…read morelater. Then to make things worse she said she can only do 30 mins when we scheduled for a 1 hour deep tissue massage. She then offer to send us to a friend somewhere else. Horrible customer service!!

Visiting from San Francisco after a long trip on an airplane and we were welcomed so nicely. The…read moremasseuse, May, helped me out and was very consistent and caring. Definitely would recommend.

Miss Cynthia is amazing & able to work on specific issues on every session - highly recommendread more