I gave them two stars because at least someone did call me. Unfortunately, I was driving at the…read moretime so I couldn't give him the VIN numbers of my four cars and other information he needed for a quote. I asked him to send me an email with his needed information so I could get it for him at my first opportunity. No email. I sent an email to follow up with them .... crickets. Business must be good to alienate prospective customers.

Amazing team! Professional, diligent and all about their clients. Highly recommended!read more

I've been with USAA for 20 years until today. Israel Vargas was very professional and informative…read more He found a policy with better coverage and way cheaper than the one I had with USAA. Also, he even answered my emails after working hours. Thank you very much for your help and dedication. Estuve con USAA por 20 años hasta hoy. Israel Vargas fue muy profesional e informativo. El encontró una póliza con mejor cobertura y mucha más económica que la que tenía con USAA. También respondió mis mensajes fuera de horas laborables. Muchas gracias por tu ayuda y dedicación.

Quick and helpful. Called and was able to be premium rate for home owners from prior quote…read moreelsewhere. Highly recommend.

After being a customer for many years with Pennington for my home insurance the company they…read morerecommended cancelled my insurance because Pennington was no longer their agent. I called several times trying to see what my options were going forward and they would never return my calls just leaving me in the lurch. Poor poor poor way to do business.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I know how important it is to have peace of mind. That's why I am committed to helping families like yours protect the things that matter most - your family, home, car, boat and more. And with over 40 years of experience, the team at Pennington Insurance Services is standing by to offer Jacksonville, Saint Augustine and Nocatee families personalized insurance solutions and exceptional service.As a veteran, husband, father, and active member of the community, I recognize the challenges customers face each day. It's important to me to help so they are protected from everyday risks, from small setbacks to life altering events. I personally get to know each customers current and future goals so that I can help them prepare for the unexpected and help so they never have to veer off course.Call, email, or visit my agency in Saint Augustine today.

I'm new to Florida. They showed me exactly what I needed and handled it as quickly as it could be…read moredone. One wonderful experience.

Kemberlee Beaty is absolutely wonderful! She is knowledgeable, compassionate and extremely…read moreresponsive to her clients.

It required at least 1 star, they deserve zero. Ron Hilton owner, is rude, unknowedgeable,…read moreunhelpful. Emails, voice mails, text messages go unanswered. My subject line in an email become "Still in business". I have never had such poor service from an agent in my life, nor one so unequivocally ignorant of what is going on. I wouldn't recommentd them to anyone for any amount of money.

I love working with Leslie, she is always there for me when I need help with my insurance needs.read more

It is always great dealing with my agent, Chris, as he always has time to answer my questions about…read moremy coverage. We work together well to come up with the best plan for me at costs that are fair.

Fantastic customer service from Brooke at the Time Murphy State Farm office. If you need…read moreinformation about insurance, talk to Brooke! She was so professional, positive, and knows her stuff!

What an amazing team!!! I was car shopping and called numerous times for quotes. Everyone was…read moreextremely helpful. I finally found a car, bought it, and got a great insurance rate.

I'm very happy with this agency. I have been with State Farm insurance for 20 years so since I was…read more15. I have moved a bit and transferred, but this was the first time in about 10 years that I actually spoke to my agent. I called the main number a few weeks ago and got the complete run around before they finally told me that Florida insurance needed to be done with a local person. I called this office to get everything transferred from Tallahassee. It was about 5 minutes until they were closing and I spoke with Dan Cox who was so understanding and incredibly nice - also very personable. I was really stressed out and he made everything very simple. I needed to transfer my auto to Jax and add renters insurance as I was moving in the next day. It was chaos and he made it very simple and it was well-priced. I spoke to Shannon Olson a few days later. She was also really nice and personable. It was nice to actually talk to the people in my local office and I'm very happy I went with them. I would recommend this office if you want to talk to humans and get things resolved instead of hearing automated voices and getting mad.