Update 11/18/25. Well they LOST the monument. Sonia has yet to return my call and yesterday she had…read moreher subordinate call me because she was "too busy" to tell me what happened with the monument. She had him tell me that the monument was lost. I understand that the company that was doing the refurbish is at fault as it was lost in transit, however had she done her job and followed up on October 14 when it was supposed to arrive, we would not be finding out this information five weeks later. I was told that the company that was completing the restoration will replace the monument. I can only wait now to see how long it will take. As for Mr. Salas and his first reply that I should email him with my mode of communication. Well, I called him twice before his reply and three times after and he too has yet to return my call. It is beyond comprehension as to WHY these managers (Sonia & Mr Sola) have people taking messages for them when they don't respond to them. Are they looking at my messages and crumbling it up and throwing it in the garbage can? Yesterday I left a message for Mr. Salas before hearing this horrible news, if he is a good manager with a wee bit of integrity, which I have not seen it yet, he will return my call.

Our grandmother passed away two years ago. While they might be a little strict on their policy of…read moreadorning the grave, they've been great at maintaining the cemetery. My family goes often to the cemetery to remember my grandmother and her legacy. We had a pink casket for my grandmother that had roses on it, thanks to the employee that helped us select it.

I am so disappointed in the place. I knew I should of gone elsewhere. I had no idea how…read moredifficult it is to get the name plate placed on my mothers niche. They are so eager to charge and take your money for every single item . However, to this day I still have no answer why her name plate is still not on. This May will be a whole year and still nothing. I call to find out everyday and they promise to call me back and still nothing.. Then I call to find out who do I need to talk to get information and they tell you that they don't pass the call to anyone..... WHAT??????? Ugh just horrible !!!!!

They give you the best customer service just to get you to buy from them but once you do you get…read morethe worst customer service ever It's almost like if they hide from you They don't return your calls the receptionist at the mission location Yolanda never has answers They double charged me and it's been two weeks now and no answers from nobody I understand it was the holidays but they are way over now January 24 2019 I've been waiting on a death certificate for over two weeks now Oh and by the way Way overpriced i DO NOT Recommend this place !!!

I had never been to a funeral home but this one definitely sets the standard. It was clean,…read morespacious and nicely decorated. I also liked how they had a television, makes it easier for families to have a sliddshow of their loved one that has passed away.

We talked to the funeral director named Veronica on a Friday. She said she would call back. We…read morecalled her on Saturday when she didn't cal us. Again, she said she would call back. Today is Monday. we are still waiting for her phone call. Poor service at a crucial time.

To the staff at Memorial Funeral Home San Juan, Tx. Thank you From the bottom of our hearts. We…read moreappreciate the attention to detail and personalized care you gave to ensuring our mother's final wishes were met. The entire staff was so helpful and friendly. Special thanks to Ms. Velma, Mr. Luna and Ms. Ari for guiding us under their wings. While we know you guys do this every day, it really felt like they genuinely cared about our family during this difficult time. Our community is blessed to have Memorial Funeral Home San Juan, Tx.

We worked with the staff at Memorial for a recent passing. At the time of a passing, mistakes are…read moreintolerable. There were no mistakes, everything was perfect. They certainly exceeded our expectations. They were professional in every thing that they did. I can recommend them without reservation.

Writing a review for a funeral home?! Maybe it's a bit out of the ordinary but I'd argue that how a…read moreplace cares for your person at the end of life is one of the most important things I could review. Last week, I received a hand-written note from KFH remembering my dad a year after his death. It was such a thoughtful gesture and reflects the care that this family takes with your own family. Planning a funeral feels impossible. How are you supposed to honor your person, plan the ceremonies, communicate with the church, cemetery while in the depths of grief? Thank god for Kreidler and team, guiding me through, taking care of all the things I didn't know how to do, and treating the process (and me) with kindness, patience, and expertise. Looking back at that immensely difficult period, I'm forever grateful to have the Kreidler team helping me navigate it.

My father passed away recently. I can't say enough good things about Kreidler's services. I live in…read moreAustin and my step-mother had to start the process on her own. They were kind, helpful and gave her lots of advice regarding charlatans that may try to take her for a ride. The services were beautiful and well organized. They offer amazing services, like taking pictures of the flowers sent and numbering the cards so that we won't lose who sent what. Just little things here and there that made it easier. Kreidler's is definitely the place to go when you need those services.

Worst Customer Service I've ever experienced, even the manager won't return calls…read more Both my parents paid in full for what was guaranteed "payment in full. They were responsible for wanting their not be anyone in the family to pay additional money. You'd think they would have respected those requests. This is how it is in the valley, such ghetto treatment from most businesses. Not that way in places I've lived in. Research this place before committing any agreement with this outfit. Tried to get results after several calls.

My family has utilized Valley Memorial Gardens for over 47+ years! Cynthia gently guided my family…read moreduring a recent death with genuine care, friendliness, patience and compassion. Brenda was also very kind and patient while I asked questions. I would NEVER go to any other cemetery than Valley Memorial Gardens! They are the best in the business!!!