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    Palmetto Auto Inspections

    5.0 (2 reviews)
    Open 8:30 am - 4:30 pm

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    Butler Automotive

    Butler Automotive

    2.9
    (12 reviews)

    If I could give zero stars, I would…read more On June 9, 2025, I called the Evans location and spoke with Derrick regarding service recommended by the Honda dealership in Virginia, where I had recently completed maintenance. I asked about pricing for replacing the timing belt, drive belt, water pump, and tensioner. Derrick informed me that the cost would be $689.64 but also incorrectly stated that my vehicle had a timing chain, not a timing belt. He advised that a valve adjustment with valve cover gasket replacement wasn't necessary unless there was an error code, which contradicted the dealership's recommendation. I clarified the services I needed and asked if I would need to make an appointment. He said that if I dropped the car off early in the day, it could be completed the same afternoon. On June 10, I called ahead at 12:05 PM to confirm the timing, and I was told the work could still be completed that day. I brought my car in shortly after and reiterated the specific services I needed to multiple staff members. Again, I was assured it would be ready by the afternoon. However, at 4:00 PM, I received a call from Derrick stating that they were recommending additional services based on their inspection. I explained that these services had just been completed at the Virginia dealership, to which he responded, "It doesn't show on Carfax." Considering the work was completed only a few days earlier, I wouldn't expect it to appear on Carfax yet. More importantly, Derrick then revised the estimate from $689.64 to $1,250.97, citing that he had overlooked the fact that my vehicle does, in fact, have a timing belt. He also told me that the car would not be ready until the following day. At this point, I asked what--if anything--had been completed, and was told that no work had begun. I requested that they remove the car from the shop, and I picked it up shortly after. This experience left me extremely disappointed. The lack of accurate information, poor communication, and misdiagnosis of basic vehicle components raise serious concerns about the competency of the staff. I expected more professionalism and reliability, and I will be taking my vehicle to a more trusted and knowledgeable service provider moving forward.

    Tommy took exceptional care of me and was able to very quickly diagnose the cause of an electrical…read moreproblem with my truck while I was in town from Texas. Other places in and around Augusta, including dealerships, were too busy to get me in, but he found a slot for me and was so kind and helpful. I would encourage anyone with car trouble to go see Tommy at Butler Automotive!

    Palmetto Auto Inspections - autodamageassessment - Updated July 2026

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