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    Palmetto Auto Inspections

    5.0 (2 reviews)
    Closed • 8:30 am - 4:30 pm

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    Butler Automotive - Building signage.

    Butler Automotive

    (13 reviews)

    This place will rip you off! Went in because my car threw a code and did some rough idling (turns…read moreout air filters just needed to be changed). They charged me like $50-100 for air filters that cost like $5-15 at the parts store! My husband ended up calling because they were charging like $200 for labor just to put in 3 air filters that take about 5 mins each. Then they checked brakes (they said this is standard practice) and said they needed to be changed (they confessed to my husband on the phone they have a policy if brakes are at 40% good then they tell people they need to be changed but don't tell the people that but of info). They took hub caps off to look and when they put them back on they didn't line them up correctly on one tire and forced it on causing it to crack. They saw a woman (me) come in and did the quintessential thing and uncharged me for everything because I am not the "car" person. This place is horrible. Go somewhere else and save yourself from getting scammed. Also had an 8am appointment and didn't get my car back until after noon.

    If I could give zero stars, I would…read more On June 9, 2025, I called the Evans location and spoke with Derrick regarding service recommended by the Honda dealership in Virginia, where I had recently completed maintenance. I asked about pricing for replacing the timing belt, drive belt, water pump, and tensioner. Derrick informed me that the cost would be $689.64 but also incorrectly stated that my vehicle had a timing chain, not a timing belt. He advised that a valve adjustment with valve cover gasket replacement wasn't necessary unless there was an error code, which contradicted the dealership's recommendation. I clarified the services I needed and asked if I would need to make an appointment. He said that if I dropped the car off early in the day, it could be completed the same afternoon. On June 10, I called ahead at 12:05 PM to confirm the timing, and I was told the work could still be completed that day. I brought my car in shortly after and reiterated the specific services I needed to multiple staff members. Again, I was assured it would be ready by the afternoon. However, at 4:00 PM, I received a call from Derrick stating that they were recommending additional services based on their inspection. I explained that these services had just been completed at the Virginia dealership, to which he responded, "It doesn't show on Carfax." Considering the work was completed only a few days earlier, I wouldn't expect it to appear on Carfax yet. More importantly, Derrick then revised the estimate from $689.64 to $1,250.97, citing that he had overlooked the fact that my vehicle does, in fact, have a timing belt. He also told me that the car would not be ready until the following day. At this point, I asked what--if anything--had been completed, and was told that no work had begun. I requested that they remove the car from the shop, and I picked it up shortly after. This experience left me extremely disappointed. The lack of accurate information, poor communication, and misdiagnosis of basic vehicle components raise serious concerns about the competency of the staff. I expected more professionalism and reliability, and I will be taking my vehicle to a more trusted and knowledgeable service provider moving forward.

    Palmetto Auto Inspections - autodamageassessment - Updated September 2026

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