I would like to thank Mike and his two drivers for providing excellent service as they transported our wedding guests both to and from our exclusive wedding venue. They were treated like VIP's which set the welcoming mood that my bride and I desired. I heartily recommend Palomar Limo. Dave P read more

I contacted the limo company the day of for car service. Initially they were quite helpful and it was greatly appreciated for such a last minute notice. Well about 1.5 hours before the driver was schedule to pick us up I called and asked for him to come 30 minutes later. My card was charged so I didn't think this would be a problem and understood this may cut our scheduled time short which was fine. The receptionist over the phone (a man) seemed to be bothered by this request and immediately started to show his lack of customer service skills. Unfortunately it did not end here. When the time to be picked up came no one notified us the driver was there so I called. On the third try he responded and his tone was very negative as if I were bothersome. I called him on this and then he attempted to switch his tone. Honestly my complaint is solely with the receptionist. I feel if I'm paying for a service I should be treated with a level of dignity and respect. The driver was fine the car was nice just very poor customer service and that can make or break a service encounter. I'll likely never use this car service again. & it would be helpful to contact passengers to let them know their car has arrived. What is the point of asking for a phone number if you don't utilize it read more

I was able to get a limo the same day I called! The bad thing is the limo was very old. The air was not working great. There was heat coming up from the seats and bottom of the car. We had to walk two blocks to get in and dropped off because the driver said he couldn't get over to us. read more

I was very disappointed in my last experience with Palomar Limo, of Carlsbad. I had used them several times before in the past, and was always satisfied. This last ride, the limo my boyfriend and I got, was sub par. The roof on the outside was shabby. The inside grey leather interrior had a rip in the seat. Because I asked for them to come one hour earlier then planned, they said they had no time to wash it. It was a white limo, for God sakes! All the devices on the inside didnt work, except the air conditioner. We only had three radio stations. Tv didnt work, and neither did the neon lights inside. Only the white stars lit up. There was no moon roof. This sort of unloaded limo, would be fine for an airport run, but not a special ride for a special Valentines Day experience. So very disappointed. I felt sorry for the driver. It wasnt her fault, she had to drive a divy limo. read more

I called to book a service with the company and was given a quote by one representative, which I deemed acceptable and wanted to confirm with my party. When I called back the next day to book, the rate went up and the owner of the company was the reason for it! The owner had no customer service skills and was very disrespectful! Initially when I told him that I wanted to book a 4 hour time spot, he informed me that for the trip I wanted, he was going to book me for 4.5 hours. Then when he charged my card, he charged for 5.5 hours!! I called back and told him the mistake and he did not understand and seemed to be annoyed by me. I told him to cancel the order, and would recommend NOT using this company unless you like being patronized. I generally do not write bad reviews, but felt inclined to help people out to not waste their time as I did mine. read more

I hired Palomar to cart me and some girlfriends around Temecula wineries, starting from Oceanside. The original phonecall to book the service was easy enough, and I was assured that the services were discounted. I was also told that I had only the first 24 hours after booking to cancel the service, which was weird, especially as I didn't even receive the full and detailed estimate via email until more than 48 hours after booking the service. On the day of, my driver (Rockstar Rick) arrived ten minutes early with a big smile on his face. He had Temecula pamphlets at the ready to help us decide which wineries to visit. He had an auxiliary cable so we could plug in to the limo's stereo system and listen to our own music. He had a bottle opener ready when we decided to crack open one of our purchases. He always was ready for whatever we needed, and he was fantastic all around. The other reviewers are right - pay attention to the estimate you receive - the 20% gratuity is already in there, which was nice not to worry about when we were wine drunk - math would have been hard! It was a good experience overall, especially because of Rick, but I wasn't fully comfortable with their system of scheduling and payment. read more

We have used Palomar for home-airport rides for a few years, both San Diego and LAX. They have consistently been on time at our house, even at 4:30 a.m. They have also been highly reliable at the airport. We receive a text shortly after arrival and the driver meets us wherever we choose. This includes a smooth drop-off and pickup at the always-insane Bradley International terminal at LAX. I particularly appreciated their service on one early-morning pickup when I goofed on the date I needed service. I woke the owner when I called for pickup and he arranged to get me, notwithstanding my mistake. Palomar's drivers are always professional, courteous and friendly. With one exception (car needed transmission work) the cars have been perfect. I continue to use them - just booked another ride for later this month. Thanks, Palomar! read more

My parents flew in from Philadelphia and needed a ride up to Carlsbad. They were expecting a town car, but Palomar Limo sent a Prius. And the air conditioning didn't work. read more

Used Palomar Limo for two airport runs. Excellent service on-time and friendly. Great Job, price was right, making a reservation was a breeze and didn't get a run around like other providers in the area. read more

They use to provide reliable service but after multiple airport mishaps (showing up late 30 - 40 minutes late) and failure to send confirmations after multiple requests I'm done. read more

Our driver Kenny was the man! Buss has a great sound system and perfect for our group of about 15. Rad times four our friends 21st bday. Would defiantly use them again! read more

The service provided for our wedding was great!!! They were on time and even though they had another appointment immediately after us they stayed with us until we were done! The driver was very patient with us even though we were running late!! Couldn't have asked for a better company to use for a wedding!! read more

When the limo showed up at my house and my friend got in the radio did not work, the back passenger window did not go down or up, and the lights inside would not dim. Either they were bright inside or dark. I felt like this was going to be like the limo ride that happened back East that killed 26 people. When I called the manager he I told him that I was not satisfied and he said there was nothing he could do about it. I strongly recommend that you use another limo service. FYI our driver was great and he said he was sorry for this shitty limo. read more

*WARNING* They are dishonest! I was quoted a flat rate for my husband and his groomsmen to get to the church on our wedding day, paid that price and while on my honeymoon found out that they charged an additional $60 for NO REASON!!!! UNAUTHORIZED CHARGE! Disputed with my Credit Card company but Tim made up lies and a phony receipt. I NEVER APPROVED THIS CHARGE! Luckily my credit company agreed with me and graciously credited my account. Save yourself the trouble and use a different company! read more

Beware -- the price you are quoted in writing may not match what they charge you. Over the past month, I'd been emailing with Tim at Palomar Limo about renting a limo on a Saturday in January for a 4 hour period with a 12 mile transfer. I was quoted $75 an hour plus 20% gratuity for the 4 hours, and $200 for a transfer. Tim said to just call to book, which I did today. I spoke with the owner, who first quoted me more for the transfer, and then said that in addition to the hourly rate and 20% gratuity, there is also a mandatory 20% office fee. I explain that I had a quote in writing that did not charge an additional 20% office fee (and I forwarded this quote), and he was incredibly rude, practically yelling at me that he didn't care what offer I had in writing. I have never been treated so rudely, or spoken to so unprofessionally, by anyone working in a business that involves customer service. read more

It was our Birthday!!! Everything was PERFECT till we got the bill!!! Please make SURE you ask them to disclose ALL the fee's, total cost etc. We originally booked it for 3 hours, we did go over less than an hour, they told my husband it was $65 an hour, the driver handed us the bill! It was $491, and we even gave him an extra $20, not realizing a 20% gratuity was included, my sister-in-law always uses them, and it was our first time, Like I said, everything was Great, but make sure you ask for the TOTAL fee's! read more

We hired Palomar Limosine & Sedan Service to pick up our daughter and her fiance' from the airport. We were told that the driver would meet them at baggage claim when they arrived. There was no driver there and we had to call and track the driver down (she was not answering her phone). The driver could not find our loved ones and they could not find her for 30 minutes. They finally came across each other by accident. The driver was confused and unprofessional. The next time i arrange transportation from the airport for a loved one I am going to recommend they take a cab. Safer, less expensive, and more convenient than Palomar Limo. read more

We've used Palomar many times over the past few years for airport transportation or a night out. Towncar and limousine service are excellent and the drivers are courteous and professional. They always call a head of time to confirm the reservation, and then show up on time. The vehicles are nice and clean. Palomar is top notch, we will calling again. read more

Completely unreliable! I called a week in advance to book an early morning ride to the airport from Vista. I called two times that week to confirm(since they had not emailed me like they had said they would) The night before I called the driver directly to confirm and had to leave a message. I had a work, international flight to make and when 5:00am came and went I called over and over with no answer or return call. I finally got a hold of someone who told me they also could not get a hold of the driver. They did not have a back up plan and basically said sorry and that's it. Do not use this company if you have somewhere important to be. I was totally let down and will never use them for any services. read more

would not recommend. booked a specific limo from their web site for wine country tour. limo driver showed up in white limo and told me they "upgraded" me. I asked for a black limo when I booked and was very specific about that. They never called me in advance to give me the choice. they did not respond to two emails I sent to them regarding the switch. read more