Overall, primarily influenced by the outcome of our search / purchase (the most important measure), we were very dissatisfied with the overall service from Pam and Wendy. Pam and Wendy did give us a significant amount of their time and energy over the months it took us to complete the purchase of our new home, which was greatly appreciated. That being said, due to circumstances that could and should have been avoided, we now find ourselves in a discouraging and extremely costly situation as we work through several issues that should have been identified through the home search, due diligence and inspection. We trusted the inspector Pam and Wendy recommended to us would be thorough with a critical focus on protecting us from major issues - this was clearly not the case, and the shortcomings of the inspection and related negotiations have left us having to pay tens of thousands of dollars out-of-pocket to remedy. On a related note, the 'experts' Pam and Wendy recommended during the inspection/attorney review period were equally poor, particularly a roofer that gave us an estimate for repairs that we now know was 95%+ underestimated (as proven by four subsequent estimates for the same work), and gave us a false sense of security in terms of what we had ahead of us. Maybe the most unsettling part of the experience in hindsight (which should have raised our flags in the moment) was when Pam and Wendy clearly put the best interest of the sellers ahead of ours (their client) in the context of pressuring us to sign the deal on a condensed timeline so the sellers would not have to relist the property. Finally, neither Pam nor Wendy made themselves or a legal representative available to represent us in person during our closing, and did not give us a heads up that we would be there alone, leaving us with a fairly sour taste on what should have been a celebratory day. Overall, as we continue to work through issues daily and try to recoup our losses, we do not feel our best interests were prioritized and feel the advice from Pam, Wendy and their recommended subject experts was critically underwhelming and insufficient. read more

From the moment we met with Pam and Wendy we knew we were in great hands. My husband and I were in the process of trying to decipher whether or not we wanted to take on a big project, or something more turnkey. Pam and Wendy differentiated themselves from the beginning because they knew the estimated costs of various projects, and where we would get a significant return on investment should we decide to sell our home in the future. We truly felt that they had our best interests in mind, and were always available to consult on various ideas. When we heard about a home coming on the market in Evanston, Pam did not hesitate to reach out to her contacts and ensure that we were the first people to get into see. Once we knew this was the home for us, Pam and Wendy knew how to navigate the negotiations with multiple offers, and her competitive yet sensible drive kept us calm and focused throughout the stressful process of buying a home in a pandemic. After the house was ours, Pam and Wendy's work did not end. They connected us with their favorite vendors for roofing, carpeting, lighting and more. They ensured we were connected with the best lawyer and loan-officer and were on-call to help us navigate several unforeseen circumstances throughout the process. We truly feel that our "forever home" today, would not have been ours without this incredible team of professionals assisting us throughout the process. We can't recommend them enough! read more

We were considering a relocation from California to Chicago and Pam was AMAZING in painting a picture of what life could have been like for my family in several of the Chicago suburbs. I truly felt heard in my "wish list" for both home and community. When I finally came to visit, her tour completely reflected my needs. From the places I could take my kids to play, to restaurants of my preferred cuisines, to the local hot spots, and churches of my religion, she had taken the time to show me parts of the community where I would/could fit in to make the relocation a smooth transition. I consistently had homes in my inbox tailored to my wish list that I could sort through. I would 100% hands down recommend her!! read more

Pam was very patient and met all my needs while I looked for my forever home. She was very professional and I would definitely use her as my realtor again. Her ideas on how to slightly modify a house were spot on. I would recommend her as a realtor to anyone. read more

If you are looking for an amazing Glenview/North Shore agent, Pam MacPherson is it! I cannot say enough about Pam and her amazing team. Not only is Pam highly knowledgeable about the Glenview & North Shore markets, but has also FAR exceeded our expectations from what typical agents provide. She is an absolute professional and the concierge service that her team offers was exactly what our busy family needed to sell our Glenview home. She worked closely with us to help us understand what was needed to prep our home to go on-market, managed contractors to ensure the house was ready to show and swiftly executed a contract in less than a week with a pocket listing --at full asking price! Pam MacPherson and her team were an invaluable resource to us and I recommend her without question. read more

So pleased that we contacted Pam MacPherson and then met Andrea Miller from her team. We were looking for a starter home for our daughter in the Glenview area and they were amazing. Helped us discover what type of property would be best and then introduced us to some amazing financing groups. And when we decided to postpone for a year and rent, they were right there helping us find the perfect place. Can not wait to work with them again when the search begins in the new year for the perfect place to call home. read more

Pam was great. She is very competitive--and that drive carries over to way she worked for us to both sell our house quickly and for the best price, as well as purchase the home we were hoping for at the right price. Pam knows Glenview, IL -- had a real good familiarity with every piece of property on the market that closely matched both our house for sale and the house we hoped to buy. We closed on both sale and purchase the same day and the organization and thorough approach of Pam and her team made things completely flawless. When we first met with Pam to discuss the sale of our house it was late summer. In order to not interrupt the coming school year for our kids we didn't want to go on the market until after the first of the year. Pam made sure that she got photos of the exterior of our house when the weather was nice rather than waiting until closer to our on sale date. The photos combined with ones taken later of the inside were the difference in making the sale. They made our nice, modest house look AMAZING. The house we purchased is wonderful and the support/resources of Pam's team was integral to our decision. We were able to have a builder look at the property and help us visualize and plan a kitchen remodeling option that made us sure we were buying the right home. We are so glad we had Pam on our side through the whole process. If you've taken the time to read this much of her review it shows that you are taking this decision seriously-- don't miss an opportunity to have Pam on your side. read more

Pam and her team were absolutely incredible to work with. My husband and I were looking to move to the suburbs from the city and Pam and Trish were incredible resources throughout the whole process. We weren't exactly sure what we wanted in a home and they were patient and diligent in helping us narrow down our options, think through investment potential, and consider all factors including schools and neighborhood, etc. Her and her team were very responsive and always willing to go to open houses, check out new areas, and help us weigh our options. When it came time to put in an offer, Pam and her team were great advisors on price, market dynamics, inspection, home upkeep, etc. We are so thrilled with our new home and so grateful to have had such a good team supporting us along the way. I would highly recommend Pam and her team if you are considering a home purchase in the suburbs. They are knowledgeable, reliable, diligent, and as eager to help us find the house of our dreams as we were. Thank you Pam and Trish! read more

"When we found Pam, we found the perfect professional -- proactive, patient, calm and tireless. When we found our dream home - also in Wilmette, she was swift in executing the process and genuinely shared in our joy and happiness. Her warmth, humor, and positive attitude are attractive in any profession - but especially in residential real estate. We interviewed three realtors before meeting Pam. When another realtor assessed the value of our home, he zoned in on a few flaws and suggested we list it at a low price. When Pam assessed it, she instantly recognized its unique qualities, charm and great light. I knew she would "sell it" with sincerity and grace. And she did. Pam is politely persistent and moves the ball forward, in spite of having to juggle many stakeholders and their wildly divergent personalities. Pam was always our partner, friend and confidante. She truly wanted what was best for us -- never making us feel pressured or rushed. She inherently knew how emotional it is to objectify and pack-up the home in which you raised your children. And was empathetic and understanding about the stresses that come with the quest to find your perfect next home. Pam is beautiful inside and out. She is knowledgeable and generous with her time, heart and insight. We feel so very fortunate to have found her. She was simply extraordinary and she is just getting started." read more

We are very pleased to have hired Pam to market our home. She had wonderful ideas about preparing our home for sale. @properties has beautiful marketing materials which gave our home great exposure. She is also a terrific negotiator and was always available to answer any of our concerns during the time of listing through closing. My husband and I would not hesitate to recommend Pam whether you are selling or purchasing a home in the suburbs or the city. read more

Pam and her team were phenomenal to work with throughout the entire transaction. From identifying properties to post closing work on the condo, the team was relentless in getting us the best possible price and ensuing every detail was met along the way. I highly recommend using Pam and her team for your next real estate experience. read more

To provide some context, before I listed with Pam, my 1-bedroom, 1-bathroom condo unit had been on the market for 8 months and had only received 1 offer, which eventually fell through. After renting the unit for 1 year, I decided to list it again and I was referred to Pam by my rental tenant. Pam and her associate, Lori, were thoroughly prepared as my wife and I peppered them with our questions and concerns, and they assured us that they would sell our unit quickly...and they were right! I lived in a different state from the listed unit and it was difficult for me to keep an eye on things from afar, but Pam became my eyes and ears for the unit, and she and Lori took care of everything while I was away - arranged painting, staging, dealing with other contractors and brokers, etc. After only four days on the market, I had an offer that I eventually accepted! Just as they had done with the listing, Pam and Lori made the offer, inspection, and closing process so incredibly smooth and the sale has since closed. Additionally, when I was looking for a house out-of-state, they have generously offered to assist with that process as well! I cannot say enough about Pam and Lori's communication skills, persistence, knowledge of the market, and their overall work, and I plan to tell everyone I know about them. 5 stars all the way!!! read more

Pam is awesome and I'm so glad we found her! This in my 4th home purchase due to relocation in the past 15yrs and I can say without a doubt that Pam was hands down the best realtor I have ever worked with! She knows the area and she knows houses... she helped us find a great property in our price range in a great neighborhood at a great price. It needed a little TLC, due to our price range, but she met with contractors multiple times and while we were out of town so that the house could be ready for us before we moved in. She even connected us with her own personal nanny to watch our son at her house when we were in town for our house hunting trip! Xochitl was wonderful with our son. Talk about going above and beyond! Pam has a team of agents that she works with and each person has different specialties so we got inside info on all the best neighborhoods to live in (because the agents actually live there!) and the best contractors, schools, you name it! And her attention doesn't stop at closing... she and her team continue to be fully available to help with all sorts of details. Trust me, you can't go wrong with with Pam! I'm still so thrilled that we found her and got to work with her! read more

Pam is the consummate real estate professional. Her thorough knowledge and understanding of the process enables her to explain each and every nuance in plain language. We changed direction on Pam several times and she turned on the dime with the same incredibly high energy from start to finish. If you are considering any real estate transaction in the Lakeview, Lincoln Park, Lincoln Square or Andersonville areas of Chicago you are doing yourself an injustice if you don't at least meet with Pam. This also equally applies to the North Shore. I have personally been involved in many real estate transactions in the Chicago area with many talented real estate people on the northshore and in the city. Pam MacPherson is the best by far. And a delight! read more

We could not recommend another agent and team more than the MacPherson group. We purchased another home and needed to sell ours quickly. We contacted Andrea Miller early in the morning the next day and said we needed to sell our home yesterday. The next day the MacPherson team was in our home staging, organizing, and getting pictures to list. Their knowledge of the market and community helped us to price our home right and we sold with multiple offers and over asking price within four days. Pam and Andrea are honest, helpful, professional, and their work ethic was amazing. read more

Pam has to be one of the most dedicated, hardest working and smartest professionals I've ever encountered in real estate. I am so pleased to have her as our company's agent in Glenview and Golf. read more

I was referred to Pam MacPherson through a family friend who was a recent client of Pam's, and I could not have hoped for a better experience. Pam is everything you are looking for in a realtor and MORE - professional, knowledgable, genuine, and a great negotiator! I moved from NY to Chicago without being very familiar with the new city and its many neighborhoods. When I began working with Pam, she asked all of the important questions to get to know me on an individual level, which allowed her to best assist me in finding an apartment that met all of my needs and requirements. In the weeks leading up to my trip to come see apartments, Pam sent me all of the available units that could potentially become my new home. This was not only a huge stress reliever, but also a major time saver. In the week before I flew in, we narrowed down my selection of units to those best suited to me, and then Pam took care of the rest! She set up the viewing appointments, researched the properties further, and then prepared a folder of information which I received when she picked me up to take me to the viewings. Pam and I had corresponded through email and a few phone calls prior to my visit. However, when I finally met her in person it was as if we had been working together for years. She has a charming personality that helped me to keep calm and focused during this stressful process. Upon our arrival at each location, Pam carefully walked me through each unit, pointing out the pros and cons that I may otherwise have overlooked. She helped me to formulate the proper questions to ask the property managers, and she was not afraid to push for further clarification. On several occasions Pam asserted that we get specific deals in writing to ensure that I would be getting what I was promised with each unit. This was a major help for me, as the unit I chose had a fabulous deal for an annual lease, and ultimately swayed my decision. After Pam assisted me with the decision and selection process, she proceeded to help me with the signing of my lease - double checking to make sure that everything was how it should be. Even after all of the paperwork was taken care of Pam continued to reach out to me. She drew up a floor plan for how best to layout my living space and sent links to furniture that I have purchased for the apartment. As you can see, I cannot say enough about the service that Pam MacPherson delivers. I would be shocked if I could find someone more down-to-earth and sincere. I will certainly be working with Pam in the future and I will continue to recommend her to those who can benefit from her amazing work! read more