We came to Pamela already behind on payroll taxes and trusted her to help us get caught up. Which she did, but that OUR expense in federal taxes... Problems began immediately -- payroll was run inconsistently from the start, creating confusion and financial instability that was never fully resolved, excuses were given, no ownership was ever taken... that was sorted out, but what we didn't know was that catching up on MA taxes was happening at the expense of our federal payroll taxes not being paid. When we allocated extra funds toward the balance, that was never a directive to stop making current federal payments -- staying current was always the priority. We found out we were delinquent only after receiving a notice in 2025, and learned Q1 had also gone unpaid. We paid our invoices to her firm on time throughout. Communication was a persistent issue. Basic questions took a week or multiple follow-up emails to get answered. We were on a package that limited contact with our own accountant -- unacceptable when someone is managing your payroll and taxes. On May 14th we explicitly requested payroll services be discontinued. No confirmation was given. On May 20th -- six days later -- payroll was run anyway. When we followed up, we received one email saying services were discontinued. Then why was payroll run after termination? That was never answered. We hired Pamela to get ahead. Instead we're managing IRS delinquency notices and unauthorized payroll processing after written termination. We are retaining all documentation. Do your due diligence before trusting a DFY firm with something this critical. read more